Proactive Solutions

Walked up to the Kiosk with an obvious return in my hand, the chick was busy socializing with the Swarvoski sales guy to even notice me there. She eventually turns around with a hint from the Swarovoski dude and then looked directly at my bag, immediately asked if I had the receipt, no how are you, what can I help you with, NOTHING!
I told her everything was in there, she looked at my receipt as if the letters were size 3 font. She looked at the DATE OF PURCHASE and told me in a sentiment as if I was stupid… literally… she said.“Uhh this is expired!“
I looked at it and told her…“No that is my purchase date…“
Her: «Yea, its expired by like 2 months!» (Might I add, she already had a stank face on)
Me: «No, what do you mean, I purchased that end of May, its now July!»
At this point she looks up at the ceiling with one eye as if its going to give her a damn clue, then she finally catches her stupidity.
She DOES NOT apologize for her lunacy.
She proceeds to look me up in the system, yeah okay I made a return before (which is because I bought it for my sister & returned it b/​c she it didn’t work out) so she tells me, because of that I cannot approve this return. Okay, I accepted her rude demeanor, her sheer idiocy, but for her not to authorize this return was the last straw. This is not a $ 70 kit, this is a $ 160 kit!!!
I asked to speak to management, she stumbles a bit and she is muttering words only she can understand. She calls one «manager» who did not pick up, she them sends the «manager» a screen shot of what its showing on the computer. I continue to stare at her as if she doesn’t know what the hell she is doing… She then starts some type of email, I ask her what she’s doing, and she said. Well I am trying to get a hold of my boss’s manager. At this point, she is entering in letters that aren’t even valid on the computer (error message appears) so she finally remembers there is a phone number directly below her, she calls the other «manager» and he approves the return as easy as 1−2−3!
I WILL NEVER VISIT THIS LOCATION AGAIN!!! WORST SERVICE EVER! She basically treated me as if I stole something.
I will UPDATE this with her name when I find my receipt.