MedPost Urgent Care

The actual medical care I received on 6÷13÷16 was very good. The nurse and doctor were excellent, very professional and helpful. The reason for my less-​than-​excellent review is the person behind the front desk.
Before arriving, I had verified in my Blue Shield account that this urgent care facility was an in-​network provider and that my copay for any in-​network urgent care facility was $ 40.00. However, the front desk clerk charged me double that. When I explained that I’d verified my copay amount with my insurance, he said only that «urgent care is different,» and INSISTED I pay the $ 80.00. Despite not really being able to afford this overcharge, I had no choice but to pay it as I needed immediate medical care.
Now Blue Shield has finalized my claim for this visit and determined that my patient responsibility was in fact $ 40.00. However, I have to wait until MedPost receives and processes the check payment from Blue Shield before I can even begin to attempt to get a refund.
It is deplorable to take such advantage of patients in need of immediate medical care. I will NOT be returning to this facility and I will tell everyone I know to seek medical care elsewhere, so they don’t get similarly cheated. My advice-​just go somewhere else so this doesn’t happen to you!!!

My husband brought in my two year old with a 104 degree fever. She was seen right away and they did there best to get it down but were unsuccessful. That being said they gave us a fast pass to Placentia-​Linda ED and sent them our insurance information so it would be a lot quicker. They got her fever down. Urgent care called us the next day to check up on her. Never had an urgent care do that! Great service even when they couldn’t help themselves they still directed us to someone who could.

Great urgent care right here! Came here on a Saturday morning right when they opened and I was the only patient here. I needed stitches for a laceration on my inner right hand and they took care of it. About 2 inches long. They also accepted my insurance HealthNet.
Brea urgent care did not. Fuck that place. Highly recommend.

Checked in yesterday for a strained right shoulder muscle, was in and out in less that 30 min, the front desk, the nurse and the Dr were very helpful and I felt as I would have if I went to my own Doctors office, not the first time being there and will use the service in the future…

Dr. Wu and his staff are amazing! They are all so friendly and knowledgeable. They actually take their time caring for you, they answer all questions and aren’t trying to get you out the door.
I came in right after work and was seen within 10 minutes. My whole visit lasted less than 40 min. I felt that I received great care in a record amount of time!

I love this urgent care. Every time I come here the wait is not long and the front desk is friendly and fast at checking you in. All of the doctors are amazing and listen to every concern and treat you accordingly. I recommend this to everyone who needs an urgent care.

Dr. Mohammed was a really nice and friendly doctor, he diagnosed what I had and gave me the right medication.
They need to speed up the process, I waited two hours to get in that’s why I didn’t give full stars

The facility had a minimal wait time and friendly staff (and by staff I mean the receptionists I spoke with both in person and over the phone) but on account of being confidently misdiagnosed by the medical doctor only to watch my condition worsen over the next few days while ingesting a medication I didn’t need and not being give the correct one to treat me, I’m giving this place only 1 star.

Love it here! Excellent friendly staff and Dr. Sintov is awesome! Our first time here and had a great experience.

The actual medical service that is provided is always exceptional. Minimal wait time, clean facility, quick but accurate exams, and electronic prescriptions a plus…
BUT every time they have sent my prescriptions electronically (to different pharmacies so it can’t just be a problem with one) they pharmacy never received it and had to call and call to try and have the prescription recent. This last time I was suffering from bronchitis/​upper respiratory infection and needed and inhaler and antibiotics, especially the inhaler as my breathing was very labored so much so I had to have a nebulizer treatment in office before I left. When I called the pharmacy to make sure my meds were ready for pick up they had never received my prescriptions. You’d think I would have learned my lesson and just got a paper script but I was not in my best state and didn’t think about it at the time. The pharmacy attempted to contact the office and by the time they received the prescription it was too close to closing and I was not able to pick it up until the following day. That night I had a hard time breathing and by chance my nephew with asthma was over and had his inhaler that I was able to use, otherwise I’m confident I would have ended up in the ER. On top of this all I have just received my alleged bill of a balance over $ 400 that I am responsible for. This again is not the first time. Each time I have been here the front receptionist has done extensive search to make sure my insurance covered the visit, I pay my in office copay and should theoretically be done with it. Last time I received a bill for a combination of my 2 prior visit totalling nearly $ 300 that ‘I the patient am responsible for’. Now I have received a bill for my November and December visit requesting an over $ 400 payment. Last time I just paid the bill because it was a second notice (I had moved and didn’t receive the first one) this time I absolutely refuse! Their billing department will be getting an earful. I don’t understand how an office staff that takes so much time to seemingly be thorough can be so negligent. Starting to think it’s all a scam! Will update and the result of my payment dispute.

I had to get my physical for my dot class b license and Dr Wu and the team there did a excellent job helping me fill out my form (after I made many mistakes). They are awesome and I would come back again.

I was pleasantly surprised that an urgent visit would be so fast and efficient. I was expecting at least an hour long wait to be seen. The faculty is spic and span clean and the staff polite. I brought my 9 year old in for a tummy ache and I thought the Dr was kind and had good bedside manner with my son. As much as don’t want to come back to an Urgent Care, this is definitely the one to go to if the need arises.

Great services, here. Got right in and out. They except medical/​monarch insurance. Doctor was so nice and helpful. Nurses and medical assistants were very nice too. Much better than going to an emergency room.

Why aren’t all urgent cares this great? It makes so much sense to make an appointment online rather than waiting in a gross germy room for hours.
The waiting room was sparkling clean and empty. We were greeted by name when we walked in. The receptionist, nurse, and doctor were excellent communicators who treated my toddler with gentleness, and who listened to me, made eye contact, and explained themselves clearly without medical jargon.
I love this place. If you live in a region where the urgent care facilities are full of rude staff who don’t explain things clearly and where there’s a four-​hour wait (true story) I’d say it’s worth it to drive an hour or more to this place. I only had to drive half an hour, but I think it would’ve been worth it to drive up to two hours. That’s how good this place is.

I was able to walk right in with the appointment and had very little time. The staff at the front desk was very helpful and friendly. The facility was very clean and well-​kept. It was my first time here so I only had to fill out a few forms. And then they called me right into see the doctor. Dr. Emerson
Was very polite you listen to my concerns, and comments. He Answered my questions. He did a check up on me. And explain what was going on with my body. He Gave me a two prescriptions to help me get better. The staff was able to fax my prescription to Walmart right across the parking lot so it was quick and easy to get my prescriptions.

Worst experience EVER! Negligent medical «care». It took them 30+ minutes to get my insurance information and the whole place was empty. Only one other person came after us. The only positive experience was the medical assistant who pretty much ran the place. She was awesome and the clinic is clean. We again waited and waited another 30 minutes for the doctor. The doctor came in (Dr. Peter Wu, I believe) and he literally saw us for under two minutes. My son was nauseous and he didn’t even press on his stomach or anything. He didn’t listed to his lungs or heart. He didn’t even say goodbye. He said «wait here for the assistant.» He didn’t ask any questions. Nada. He was medically negligent in my opinion. This doctor’s office is horrible. Absolutely the worst I’ve ever been to. Shame on them!
Update: We had to go again because Dr. Wu didn’t treat my son’s gastroenteritis. They had a new staff that completely changed my compass. The receptionist (I didn’t get her name but she is a gorgeous, helpful, and kind African-​American woman) was so helpful and kind. The place was packed this time but she did everything that she could to make sure people were comfortable. The M.A. was Mark and he was equally as awesome as the M.A. from the other day. The doctor was 180 degrees different than the previous one. Dr. H spent a long time trying to make sure that he was not dehydrated or needing to go to the ER. He was very kind to him and checked out everything. His bedside manner was superb and I have 100% confidence in his assessment and treatment. This team was so awesome that I changed my one star rating to four stars. This place is great if you get the right combination of people.

We had a great experience here. My son cut open his leg and I knew he needed stitches and did not want to wait it out at the ER. Staff was amazing! The nurse was so kind, as my son was quite upset. The Dr was kind and worked quickly. It cost $ 125 for consultation and $ 50 for stitches, a wound check 2 days later, and removal.

Dr Wu was great.
Friendly staff, super clean, and fast service. Highly recommend this facility.

I was so happy with the way the staff at this location was with my little boy!
It’s never pleasant when you have to make a trip to the Emergency Room or any Urgent Care location! Especially when it involves one of your kids!
This is the first one that when I walked in I got a smile! It was almost empty when we got there! There were about two patients in front of us! It was easy to sign-​in and get the paperwork filled out! The waiting room was clean with some magazines, a water cooler and a television up on the wall! Little mints in a cute basket are on the counter up next to the receptionist!
When we were called in we were lead in to one of the exam rooms and the lady working there asked my son how he was and made him feel very much at ease! This is one lady that shows she really enjoys what she does for a living! The exam rooms are also super clean!
So the doctor comes in, took his time and examined my boy, orders X-​rays and gives my son some medication for his pain! Well when he came back in it wasn’t the best news but that part… they have no control over!!! We got a CD with the X-​rays, referrals, after-​care sheet and we were out! Our whole wait time was about an hour and a half!
Highly recommend this location if in the area! Great staff! Awesome Doctor! Plenty of parking!
FIVE STARS! plus two more per my son! :D

Good and bad about this urgent care center.
Staff are professional and friendly.
Facility is very clean and bright, doesn’t make you feel sickly and uncomfortable while you’re waiting.
The wait usually wasn’t long and appointments can be made ahead online so that’s a big time saver.
But seems like there are no real doctors on site. Went in and got sent out again to go to St. Jude’s ER instead. It wasn’t like it was a chopped off arm or anything.
Also wifi available for you while you wait.
This would be more of a facility if you have a cold or headache or needing a flu shot, not for anything more, it seems.