Kristine Percy MD & Lauren Stearns MD

Don’t waste your time here with these doctors and lazy nurses. I stayed with them for 5 years hoping they’ll get better. I changed doctors from Stearns to Percy then Gerges. I stayed longer with Gerges. She seemed care about her patients a little bit. Other doctors in this office, they don’t care about you. They care only for your copayment and money they get from insurance. These doctors and nurses (Adriana, Samantha, Jamie.)shouldn’t be in the medical field. No compassion. No care and they are lazy. And every time you see the doctors, they are always rushing to get out of the room. I had it last month when I was admitted in the hospital and need to find a surgeon. I talked to Adriana for help to find me a good surgeon. Her response was that I have to find a doctor myself and they can’t help me. They are my primary care doctor. They should be the one to refer me to a surgeon but they are lazy to look and help you. And since I was discharged from hospital not even a follow up from them. And another thing, doctors here doesn’t call and talk to you on the phone. You’ll just talk to useless and lazy nurses. And if it’s a emergency, they don’t care. It’s hard to get an appointment!!!

Love this office! I’ve always had a positive experience here, the staff is kind and easy to talk to. They are good about squeezing you in when you have an emergency. I had to come in every other day for wound care for a couple weeks and it was really painful, so I had to take pain medication prior to my appointment, they always made sure to get me right in before my medication could wear off. Everyone was very friendly and has always provided me with excellent medical advice. I appreciate that they are discerning with antibiotics, not over prescribing for viral infections. As a Registered Nurse, I completely trust their judgement and feel safe as a patient here!

We absolutely love this doctor’s office! My kids even get excited about going here to see their favorite Nurse Jaime. The receptionist is so friendly and sweet and really makes you feel at home. The nurses go above and beyond and have even followed up when my children have been in with the cold. The office is so cute, it is a converted house. The doctors are always friendly and helpful. They listen to us and ask all the right questions. One of my favorite things about this office is that I am usually in and out of there pretty quickly and they always make room for us in an emergency.

Need to find another primary care doctor… no voicemail or exchange, if you leave a message with a «live» person, sometimes you get a return call. Recently left a message for Dr. Gerges with a specific issue, but never received a return call. They have an online web feature to post medical reports, with communication features, but they don’t work – really don’t see the point of using that at all. The search is on…

We had to change providers due to my daughters previous dr. not accepting her insurance anymore. This was difficult as my daughter was experiencing some major medical symptoms and I was concerned that we were going to get the normal run around or «take this medicine» treatment. NOT THE CASE WHATSOEVER! Dr. Percy, is a Dr. that actually cares about the patient, actually listens to the concerns of the patient and parent, asks lots of questions to be sure nothing is missed and makes recommendations accordingly. We were having testing done and seeing specialists within the week. Good thing too, they found abnormal/​inappropriate heart rhythms in my daughters heart, they put her on a monitor right away and sent us to a second specialist to discuss our options. To me this not only reflects on the Office of Dr. Percy but also on St. Jude Medical Center, as all of the doctors are affiliated with them. Everywhere that we went we were given the greatest customer service, everyone was warm and friendly. Not the normal Sterol doctor environment that you receive at so many offices. The office staff could use a little warming but they do take care of business and get the job done and that is most important! Thank you Dr. Percy for your wonderful care of my daughter and for referring us to Dr. Landa in Fullerton and in turn Dr. Jay Lee in Orange.

Doctors are always rushed. Do not care about you. Never have open appointments when you call, even when you have an emergency. They do not accommodate you in any way. Do not waste your time here.

Front office staff are horrible! Try and call to get something done and all they say is «ok»?? Never once confirmed or said anything but ok, a real dunce, will be changing primary ASAP. As other reviewers have said and are clearly spot on, the customer service is a joke!

As someone who has worked in the medical field, I wouldn’t recommend this office to anyone. The customer service is horrible. The front office staff is rude and unprofessional. I called the office manager Paula to get a resolution and she returned my call and immediately starting giving me excuses without hearing what I had to say. She apparently has no customer service skills either. It’s shocking to me that in the current situation of the medical field and their dwindling profits that a Drs office wouldn’t want to be more customer satisfaction driven. But after reading many reviews on how the office wants to collect multiple copays and send people out for referrals instead of diagnosing medical conditions I guess I shouldn’t be so surprised about this practice. This office appears to have burnt out employees and only care about the bottom line. They’ve lost this family of patients.

This place not be good for you if you have the flu:
Waiting area is way to cramped, parking is very bad, waiting time was around 1.5 hours.
I had a severe flu with nasal infection, I was unable to sleep because of a nasty cough, the Dr said it would NOT be a good idea to utilize antibiotics or prescribed cough meds. I tried to debate this incorrect approach but was so sick I just gave in and said ok. This was a bad thing, because my body was unable to fight the flu because I was unable to sleep. The flu lasted another two weeks of pain and suffering. That pain and suffering could have been avoided, if the Dr was smart enough to prescribe the following: Promed/​COD 6.2510 = cough medicine with codeine so I could sleep, then Z“Pak Zithromax Z-​Pak for infection. 1 star

Poor customer service, mistakes at the front desk, and overall just not a good place.

The only doctor I’ve gotten here who I liked was Dr Khandwala. The other ladies I felt were writing off my concerns and not taking me seriously, which is extremely discouraging and probably why I don’t go as often as I really should. I already have a pretty intense phobia of anything medical, so if I go to the doctor’s at all it’s because there’s really something wrong and my mother and google couldn’t help me. I’ve just been extremely discouraged here. For example I’ve explained to the blonde lady that heart disease runs in my family, my thin, fit, healthy, 22 year old sister might need a pacemaker, and I’ve been having palpitations and other weird things for a long time that have been getting progressively worse over the years, and I was simply told to «lose some weight and see what happens» I’ve gotten similar answers to other concerns that have made me not want to go back. Dr Khandwala is the only doctor who has actually listened to my concerns and taken me seriously without treating me like I’m some dumb kid hypochondriac who’s being melodramatic. Shame she isn’t always in the office, I might not be changing doctors if I could get an appointment with her every time.

Dr. Percy and her staff are diligent. In 2008 she diagnosed me with severe anemia and lined up specialists within the week to see me. And it became a domino affect that eventually led to the diagnosis of a pancreatic tumor. When her office was faxed my diagnosis she called me after hours and asked if there was anything she could do. I’ve been with her ever since and she has managed my post-​surgical care as well as referred me to a renowned cardiologist for another matter. Not too bad for a small waiting room.

Getting better

This office on the out side seems very cute and cozy. However, on the inside it is a complete joke. I went in with a sinus infection and when the doctor came in she did not even touch me (Seriously did not lay one hand on me) and prescribed an antibiotics. I also asked her about a rash I had and without even looking at the rash she said she would give me a referral to a dermatologist.
I was supposed to be given an antibiotic to take 2 pills 3 times a day for 10 days. That’s 60 pills. When I went to the pharmacy only 33 pills had been called in. What a hassle!!!
Here I am post antibiotics and still feeling the same way. Stuffed up and miserable.
I called the office this morning and was told I can come back in this morning. When I said no, I need to speak to the physician. The receptionist responds bu saying the dr’s do not call patients back. This is insane!!! I have never had a dr who will not return a patients call back!
This office doesn’t seem like they are really into patient care at all. Just co pays and referrals. I should have known better when the dr gave me an antibiotic without even exterminating me first. This is the last straw for me. I will be looking for a new physician pronto. DO NOT WASTE YOUR TIME WITH THESE DOCTORS OR THEIR STAFF!!!

Love everything about these Doctors and their staff… They are so attentive, make you feel at ease. They are professional and personable. I tried to switch to find a doctor closer to home but it was not the same. I will drive the 45 minutes to them any day.

I absolutely love this practice. When I looked for a pediatrician I went and saw a few in the area. When we came across Percy/​Stearns it was exactly what we needed. They are courteous and take their time with you. I have never ever ever felt rushed. I have recommended many of my friends to come here and they have been pleased too. Now all 4 of my kids go here as well as I do.

I absolutely love this staff. I have been a patient for about six years and I have never had an issue. Unlike other medical offices, there isn’t turnover, which has allowed my to foster relationships with the staff. They are professional and they truly care about my well-​being. Dr. Khandwala as well as the other doctors, are thorough and always professional and courteous. I would recommend them to my family and friends.

my first time visit for a well woman exam.
reception area is small and cramped, there is more parking space than reception. The front desk is friendly and attentive. It took about 15 minutes from the time i checked in to the time i was given a room. The triage nurse was pleasant enough asked my medical history, took my vitals and told me to undress and cover myself with paper garments. I guess cloth robes are too expensive, but whatever. I did what she asked and sat waiting for the doctor, about 30 MINUTES. seriously when i checked in their was no one in the reception but one lady before me and it took 30 minutes for her to see me. I thought maybe this doctor likes to take her time with patients, so i waited. Keep in mind this was my first time visit for a well woman exam. She came in introduced herself and continued to go over everything the nurse had just asked me. I’ve been told that the first 5 seconds of introducing yourself to someone will always be how they see you… so make them count. Well she came off very cold and standoffish, her questioning was very blasé. She listened to my heart, looked for lumps in my throat and that was it. when she was done 7 minutes had passed, yes 7 i timed it. she passed me a paper to get lab work done, told me to dress and walked out. WOW really. cant say i will be going back. maybe it was her indifference attitude or just the lack service. When i walked out there was maybe 6 — 7 people in the reception area and it was full if anyone else came in they would have to stand or wait outside. Like i said more parking then seats!
No thank you.

I’ve been going to this office for about 5 years and haven’t had the bad experiences outlined by some of the other reviewers. In fact, they’ve squeezed us in for emergencies and with the Saturday and evening hours we’ve saved having to go to Urgent care or the ER.
Rarely does a doctor’s office NOT make you wait, so that I can deal with. If you have a doctor’s appointment, you should always assume it’s going to take an hour longer than you think. Simple fact of life.
What keeps me coming back is the doctors’ understanding and acceptance of certain choices we make as a family regarding vaccinations, alternative medicines, nutrition, etc. Both doctors Percy and Stearns have an emotional intelligence I don’t find in many other doctors offices. We went on a Saturday recently and had a PA work with us (can’t remember his name) but he was GREAT. Very patient and understanding and also understood the emotional pieces we were dealing with in addition to the physical.
I do agree that the front desk staff could use some customer service training. A smile, friendly greeting, or a simple hello can make waiting in a doctor’s office much more enjoyable. In general, the front staff doesn’t make that extra effort to be warm which is a big contrast to the physicians.
My suggestion is that as a business they invest in some customer service training for the entire office and I bet the reviews will improve vastly.

I chose this office because they were affiliated with my insurance company, Aetna. I was surprised at how much I liked the Doctors (especially Mary Murdock the nurse practitioner) however I am a very easy patient to please as I am relatively healthy.
When I called the office to make an appointment due to bad stomach pain though, the front office staff told me that they consulted the Dr. and that I should go to the ER. She said that they did not have the equipment to effectively determine if it was something serious. I told them I would just rather see a Dr. there but they insisted that I go to the ER so I asked them if they could tell me where the closest ER was that contracted with my insurance company. They did, but when I got there I found that it had been closed for years. So, I called the office again and asked them for an open ER. This time they sent me to UCI which has never even had an ER! Frustrated, I called back and told them I really would prefer to see a Dr. at the office. Again though they told that they wanted me to go to the ER so they sent me to HOAG in Newport.
Finally, an open ER… Everything seemed fine until I got a bill three months later from the hospital. Turns out that Aetna does not have a contract with HOAG and the office should never have referred me there. Aetna said that this meant I had to foot the entire bill unless the Dr.‘s office wrote a note explaining they had sent me. So, I called up the office. At first they denied even sending me to HOAG but then they remembered when I reminded them of how they had sent me to several closed ERs first but they still refused to write the letter. They said that they did not have to refer me to an ER, it was just a courtesy. In the end, I had to pay the bill. Ugh!!!
I write this review because while the doctors are nice, I truly feel that they are more worried about their contracts with insurance companies than their patients.