Fossil Store

I always have a positive experience at this location, but today was BEYOND amazing. My boyfriend and I came in to ask about repairing his watch. The general manager as well as the store manager helped us out and informed us about their fairly new warranty policy, which by the way is amazing. His watch is under an 11 year warranty so it was able to be replaced in-​store. Brian and Deeon were extremely helpful, friendly and candid. They gave us honest opinions, which we really appreciated. I purchased a new band for my watch and they all gave us a lot of information about their new watches and bracelets that connect to your phone and send notifications to your watch. Very cool! We will definitely be back :)

What a great store! They have a large variety of watches and purses and the staff is great! They are friendly and helpful and they are extremely knowledgable about their products! Quality watches!

I came here recently and the staff was really knowledgeable. The manager (I forgot his name off the top of my head) knew more about watches then I ever would. He spent the time and showed me all the new items even though I told him I was just looking and had no intentions of buying. When I go get another watch I will be going here to add it to my collection.

Tiffany helped me out today and she was sooooo amazing. Great customer service and beautiful watches

Had an issues with a watch I had bought a few months ago. Brought it in for them to look at. Never was it did you have receipt or anything. It was how can we help. They took care of my watch. Nothing but smiles and GREAT customer service. I’ll be buying more watches from them again.

I returned to my favorite fossil store today with the anticipation of making a purchase of a new Fossil purse and wallet. I was happy to see my favorite fossil person there Erik. He is great!!!
for some reason I always call him by the wrong name. SORRY Erik.
Well, I found my purse and wallet and left there a happy camper.
My husband was having a problem with his watch which we also purchased from Erik little over a year ago. The crown needed a little attention so Erik sent it off to be repaired.
We both LOVE fossil products. The watches have a great warranty, 11 years so we always make sure when we are ready for a new watch or change to get a Fossil.
Thanks again Erik for a warm welcome and a job well done.
We will definitely see you again sometime in the future.

I’ve never really shopped at fossil. I had one wallet from there when I was in middle school which was a gift from my mom.
I went to this fossil about a month or so ago randomly just to look at watches. I was originally going to buy just one watch for my boyfriend. But the guy who was helping me, Austin, convinced me to buy one for myself. I was so close to buying three watched total! My boyfriend loves his watch and I love mine as well! Eric was also working that day and he was very nice as well.
A few weeks after buying my watch I started to notice that the time kept stopping. I went in today to get it looked at and Eric was there to help me out. He remembered me and was again super nice. The girl that was working was also very sweet! I waited for Eric to fix my watch but something happened and the watch broke so he immediately took out a new one for me. No payments (11 year warranty yay!) no signature or anything. I walked out with a brand new watch!
Definitely starting a watch collection now.

I have been a Fossil consumer for over 10+ years, but have recently started stepping into this location. When changing my Fossil watch batteries, I always take them to the Fossil store so that the warranty stays in tact. Especially with my 2 oldest watches, they are a little harder to change and only Fossil should be pros at changing them. If there is something wrong with the movement, they will help you send it to Metro Service, located out in TX. A few weeks ago, I took my oldest Fossil watch (10+ years) to the store to get a battery changed but once Stroy, a store manager, opened it up and changed the battery. The movement was broken so it was not a battery problem. I had the option to send it in to get it serviced but this particular watch has been sent in over 4x since I have owned it. I keep it in great condition but somehow every time the battery was changed or something, there was a movement problem. Just happened to get a lemon of a watch. Stroy mentioned that Fossil now has this new policy where we could just «surrender my non-​working» watch for 50% off any watch in the store. I asked why I had never heard of this policy and he mentioned that it just started last year. I love my oldest Fossil watch but it was a «no-​brainer» to surrender it because it’s going to keep having issues.
Upon after looking around the store, I fell in love with the Defender series watches. The case is big but not overwhelming and it’s of great quality. Love the big numbers as well and how the numbers glow in the dark. The straps are interchangeable and the case is well-​built, solid. I just hope that this watch will give me less problems than before with the movement. The process was seamless in surrendering the old non-​functioning watch for a brand new one. We still also get to pick our tin for our watch. I love it! I just wish that the inside was not paper, but foam like it was before. But of course, things will always change.
Wore the watch out but when I got home, I was sad to see there were a few scratches on the face on the stainless steel. I called the store the next day and talked to Stroy. Since they did not have another one without issues, he ended up calling nearby stores to double check if they had any brand new, no scratches, case. He was able to find one at the Costa Mesa store, which I know is located in the South Coast Plaza, in the smaller plaza across the street from the Main Plaza. The Costa Mesa location was supposed to mail it out on a certain day but didn’t mail it out until 2 days or so later. Once received, the other store manager, Jess, called me to let me know it had arrived. She helped me change the face quickly and I was out on my way.
A couple of weeks back, I had called Metro Service to order a leather band for another old Fossil watch (same style as my first). Once I received it, I took it to the store this past Sunday, which was Mother’s Day, to get it swapped out. Jess, one of the managers, was helping me out. Granted, the store was super busy, most of the workers were still very courteous. I would expect her to be happy since the store was busy because most people wanted to purchase Mother’s Day gifts but she kept mumbling «quite loudly» under her breathe and complaining why everyone had to come at the same time. I was standing in front of her (along with 3 other parties of customers) and was quite upset that she would even do that. I didn’t say anything because she was working on my watch at the time and had already broken one of my «original» pins when changing out the straps. Maybe she was having a bad day but no need to complain and give an attitude. Would you rather your store be empty? If so, then you might as well close down. I also met Erik, who was another manager, who was patient and answered all my questions. So all in all, 3 out of the 4 managers (Stroy, Erik, Jess) were working that day. But if you ever want/​need to purchase additional straps for Fossil watches, I would purchase them online from the Fossil store because the physical stores get «blind» shipments and is a hassle to have to keep calling in to ask if they have received them. Free shipping and returns when purchasing online from the Fossil store!
If you never knew, Fossil (aka Watch Station) also makes watches for Burberry, DKNY, Emporio Armani, Michael Kors, Michele, Skagen, and much much more. You know the quality is great when they have a long list of brand names!

This is the closest Fossil store to me and I always have to take a look at the watches whenever I stop by the Brea Mall. They have a good selection of watches, but they also have other accessories.
On my most recent visit, I already knew that I wanted to make a purchase no matter what. I was looking at a couple different watches, but then I ended up getting a great watch. I’m not sure what the style name or code is, but I am very pleased with my purchase. The best part is that it only costs $ 135!
Other stores like Macy’s or Nordstroms often have a great selection of Fossil watches and sometimes they even might have them on sale, but I really do like coming to this actual Fossil store to buy my watches.
If you’re ever in the Brea Mall and are looking for a watch, I would highly recommend coming to this Fossil store. The employees are all friendly and knowledgeable. I will definitely be back here for my next watch purchase.

These aren’t the same Fossil watches that you used to see in department stores about 10 years ago. Their watches are legit now and the average cost of each watch is about $ 150. You’re thinking, what happened?
Several years back, Fossil finally put their heads together and decided to increase the quality and look of their watches. Your new watch comes with a warranty that covers material and manufacturing defects for up to 11 years (from the date of purchase) under their terms and conditions. 11 years? Where did they get that? That’s like asking, what’s your favorite time of the day? Uhm…2:56 PM. Just random!
This store is not that big but they had 6 employees working at the time I visited. All of them were super nice (smiles and all), telling me stories like how their manager has over 100 Fossil watches, since he’s been with the company forever. The associate that helped me told me to look around since the display cabinets are not locked so I can see any watch I want without hassle. Men’s stuff on the right side of the store, Women’s on the left. They also sell wallets, accessories, handbags, jewelry, sunglasses, and belts. I think some of their other stores carry clothes and shoes as well.
Fossil makes watches for other companies such as Burberry, DKNY, Emporio Armani, Adidas, Michael Kors, Armani Exchange, Marc Jacobs, and Diesel. So all those watches that you see in their stores, made by Fossil. No wonder this company is making money. If you purchase a watch, their tradition of letting you choose a carrying case hasn’t changed. You just pick one of the boxes on the wall as you’re cashing out.

Why are you asking me to review a watch store, Unilocal?
Anyway, I bought some really cool glasses from them like 6 years ago and then like an idiot lost them. So, I went back there to see if I could get them again. Nope! $#@$#@$ fashion trends. I wanna be retro, but most of the mall thinks it’s 1987 still. I got some decent glasses, but they’re not as good as the ones they used to have. So why shop there? Because every other glasses place in the mall charges an arm and a leg. Fossil is the only place to get polarized glasses for less than $ 100. No, really. Those shades you have now? They suck. Dude, do you even know what polarized means? It means you can actually see. You’ll never go back.

I’ve shopped at Fossil off and on over the years. They have a good selection of handbags, watches, and sunglasses. I’m a huge accessories gal so this is a nice place to stop when at the Brea Mall.
When I came into this store last week, I really loved looking at all the fun new handbags. The spring colors are all so pretty! But I just needed a small black crossbody bag to carry a few small items, and there was no black handbags to be found. I guess if the color isn’t in season, you just won’t find it here.
The customer service is fairly good here. The first time I walked in, the employees were very busy talking to each other and didn’t notice me walk in. When I came back a half an hour later, they were both really friendly and helpful.
Although Fossil sells beautiful accessories, I probably won’t shop here very often. They just don’t enough selection at this location to find the items (and colors) I really need.