Extra Express

Okkkkk… here goes… I was not happy at Big Lots when I was informed this delivery company only delivered curbside. I have a bad back and my husband is disabled and trying to tote a king size mattress down a hall to our apartment was not something I looked forward to. So I dreaded that aspect of our new bed. So the day before delivery I was given a 2 – 6 time frame. I read the reviews here and had also heard some not too appealing things about the service. So when they called at 2:30 stating they were 15 minutes away I was pleased. My husband and I waited outside our apartment complex trying to figure out how we were going to maneuver the beast of a mattress in. HOWEVER… these two gentlemen took it all the way into our apartment! I will forever be thankful to these two guys for going above and beyond what we were told they do… they truly redeemed my initial impression of the service this company provided. So a HUGGGGEEEEEEE shout out to HENRY & ABRAHAM… u guys are incredible

After reading all these terrible reviews, had to chime in! I was promised a delivery time between 1:30 — 5:30P on a Saturday. At 1:20P I received a phone call alerting me they were 10 minutes away. Sure enough by 1:35P they were at my door, and by 1;50P they had brought my item in, moved it to the exact place I requested, and finalized the paper work. All with a smile and a very obliging disposition. I thought they were great!

These guys are great! I bought a sofa sectional from Costco (came in 3 boxes). It was set for delivery the next day. Unfortunately someone at Costco lost my receipt and would not release my furniture to the delivery guys. So the delivery guys promptly called me and let me know so I could call Costco and get it all squared away. The original delivery time frame was 9am-​1pm, and I got my couch by 2:30pm. The guys were extremely professional, careful, and worked very hard and fast. I even asked them to take a break, but they kept going until it was all done. I am very appreciative of their services.

HORRIBLE experience. The day before my delivery, the representative confirmed my delivery window of 11am to 3pm. I received the furniture around 6pm. The drivers were friendly and nice, but the administrative staff is HORRIBLE.

Usually people do not care enough to leave a review for a delivery company unless they had a bad experience. I bought a tv from Costco Los Feliz and had to go through this company for delivery. I was skeptical at first when I read the reviews. I called the company number to ask for the delivery time. The person over the phone was very friendly and moved the delivery time early for the next day. I called the company again the next day to check if the driver had the right phone number. The (same) person over the phone offered to check the status of my delivery when I did not even ask for it. I got my delivery thirty minutes after the call! right in between the time frame they gave me the previous day. Overall I had a great experience with this company. I hope their two star average Unilocal rating does not deter people from using this company.

Thank you Audrey for helping me out when Costco (Cypress) wouldn’t let me buy a credenza and hold it one day for your pick up and delivery service. Their restrictions make it very difficult in comparison to other Costcos. Your delivery guys were awesome: Henry, Josh, and Louis were polite, courteous and even humorous after a long day’s work! I appreciated their call 15 minutes prior to arriving too. Thank you again :) ~~ Susan S. in Buena Park.

They don’t get a star because they could have told me that they were running late. I had to call them and check the status. I hope my 80 dollars pays for a paint job on the truck that delivered my bed.
Overall, they were very nice and professional even through the delivery team did not look that way. I would probably use them again.
Story time! So I called on Friday to get my bed delivered and didn’t ask for a specific day but the operator asked if it was for Saturday. It’s good that she did. She called me back later to confirm a delivery window of 3:30 to 7:30. I agreed to this and she told me that the driver will call an hour before expected delivery. Therefore, from 3:30 until like 5 I wasn’t worrying because they had not called me yet. Twenty minutes later, I called them and asked for a status update.
The operator said that my bed was on the truck and they’ll be running late. The new time is 8 – 8:30. Around 7:20−30, I get a call from the driver saying they’re going to be there in 20. I signed my receipt at 7:55 so they were a bit early. The delivery guys moved my bed inside my house even though I was told it’ll be extra. I was expecting that they were going to leave it on the curb.
I checked my statement today and was not charged for them putting it inside my house. :) They offered to put it in the room but I said it was fine.

THIS IS THE WORST DELIVERY COMPANY! It was a nightmare dealing with this company for my restoration hardware outlet pickup. They rescheduled with me 8 times, lied about picking up my furniture and then when it finally came, brought a wrong item and left one at the store. I had to end up going to pick it up that last chair personally myself because I couldn’t imagine dealing with them again. I wish I read other reviews before booking!

I am VERY unhappy with the service Extra Express provided for us. We called Saturday to schedule a delivery for Sunday. They needed to go to Pier1 pick up a dining room table, along with 6 chairs. We were told they would come by around 3:30−6pm. Okay, fine, no problem, gives me a few hours in the morning to run errands and get things done. Well, there was a small mishap, long story short there was just a miss-​communication between Pier1 and Extra Express and after I got involved, it was solved. The lady on the phone told me the time had changed and we should get our table by 12:30pm. So I cancel my plans sit at home and wait… just wait. an hour or two went by I decided to give them a call. After being placed on hold for a good 15 minutes the guy comes back to notify me that he can’t get a hold of the drivers and that he will probably be by after 3:30pm. WHAT THE HELL?! Then why did I sit at home and WAIT for them and waste by entire day?!
Finally the delivery guys show up at 4:30pm they bring in the table, assemble it, but leave the chairs in the boxes. We asked them to remove everything (I mean we are paying them so this shouldn’t be a problem). He notified us that he can’t remove the chairs and take the boxes, because he doesn’t have «room in the truck». How is this my problem?! They left us to finish off the work that they needed to do. As if this wasn’t bad enough, we were initially told that we would be charged per box, well sure enough, when we got our confirmation/​receipt they had charged us per piece.
I will NEVER use this service ever again. They are extremely unorganized, unprofessional and overpriced. If I was going to do the work myself then why would I pay a company?! So frustrating.

I used this company twice last week, the first time was a great experience so I used them again, very reasonable and all my furniture came in the same condition I bought it. I think more people come on Unilocal to complain so I figured I should write my experiences with them, they deserve the praise. Not sure if I can use them to move but will try next time I move apts haha.
Thank you Extra Express!

Just had a great experience with them. Ordered couches from Costco sight unseen. This delivery place called me on a Thursday saying they had next Tuesday and Friday open. I picked Tuesday. They called me back the night before and it is a recording giving a 4 hour window (mine was 11 – 3). You can acccept it by pushing 1 or hold to talk to an operator. I excepted it.
Was waiting at home at 11:00 really worried about how it was going to turn out due to the reviews on here, but it was great. They driver called me at 11:50 said he would be here in 40 minutes or less. Showed up at 12:10.
Unpacked my 2 couches and loveseat on the driveway, brought them in and assembled them where I wanted them and they drove off at 12:25. Gave them some water/​gatorade and a tip and could not be happier.
I would assume it depends on the driver you get of course. I showed my guys this Unilocal review and they said they always do their best.
I asked them for their names and if you use these guys and can request your delivery guys I recommend Elias and Eric driver #3721 (I asked them for that info).
Now if I can just keep my dog from peeing on the couch I will be a happy camper.
Good luck.

What started out as a disaster was made good by service manager, Liz. Delivery of my refrigerator was late and not in the kitchen where promised, but after a few calls all ended up well. I would use the service again, because of how Liz handled the situation, but I would make sure to ask more specific questions up front.

I need to get my tool chest delivered from Costco. The distance was about 10 miles, I think $ 99 was high.
The package was supposed to be delivered in Sat. A no show.
Sunday and Monday were no show also.
I called Tuesday, and they said they thought they delivered it. They reschedule for Wed 11:30 to 3:30. They finally delivered on 5:30.
The tool chest arrived dirty covered in dirt. The two guys were not apologetic and were wagered to leave.
So surprised that Costco picked them as delivery company.
Avoid at all cost unless you had no choice.

Similar experience to the other one star reviews on here. I would give them one star if I could, enough said. They missed the delivery window by four hours.

Ordered from an online retailer that shipped through Extra Express.
The experience and their service was terrible. Here is the series of events:
1. Received an email 1 day prior with a delivery window.
2. Within minutes, they called to change the time.
3. The day of, the package was delivered to a wrong address.
4. When I called the next day, I spoke to a dispatcher who said he would «try to reach the driver and call me back». No one called.
5. The next day I called again and talked to the same guy. He had no recollection of our conversation. Again, I was promised a return phone call.
6. So, I called again. They were still «trying to reach the driver».
7. Next day, I spoke to 2 other service reps, who were still trying to reach the driver. Apparently, communication is not his/​their strong suit.
8. Then I talked to the supervisor, who gave me a sob story about having laid off staff, being in over his head, and not knowing where to start. I told him to start with my order.
9. I called again later and a new service rep informed that they had reached the driver (!) and he «would be in my area» to try to figure out where my merchandise was and would deliver it that evening. Nothing. No furniture. No call.
10. The next day, my delivery arrived. It had clearly been opened and hastily re-​packaged. And still they never called me.
The irony is, this experience provided me many opportunities to listen to their hold music and propaganda about their «top of the line» service and GPS tracking/​Nextel communications with drivers, so I «would always know where my package was».
Ha! What a joke.

Probably the lamest and most pathetic delivery service I’ve come across. Clearly a zero star outfit with nothing resembling customer service. AVOID at all costs.
We ordered several items from a furniture retailer and the retailer selected Extra to get it to us. Initially we were given a 12-​hour (?!) window to wait, which I thought was pretty ridiculous but it certainly fits their mode of operation. Perhaps they should just tell us what season of the year they plan to show up.
I called Extra to get a little more information and was told that my items would be delivered between 10:30 AM and 2:30 PM on a Saturday. About 1:30 PM, I started getting concerned that we hadn’t heard from the driver or a dispatcher (as we were told we would) so I called Extra. After being placed on a couple of lengthy holds (and being told how short-​staffed they are), I was told by the call center rep to wait while they got a hold of the driver.
After waiting again for 10 or so minutes, call center guy comes back on to cheerily inform me that Extra’s driver and crew «forgot» to load the furniture at the warehouse, and that they’d try again next week. Seriously? Not only does this bunch not bother to pick up their items before they go out on a delivery, they don’t bother to inform you of the fact! This is beyond simple incompetence – they’re thoughtless jerks as well.
I called the retailer and told them this story. I also demanded they find another delivery service because there is no way Extra is allowed near my property now. The retailer agreed, and suggested they’d be looking into whether they would continue contracting to Extra in the future. Here’s hoping they lose a lot of business.

I used them for a Costco Delivery — what a joke.
First, I called to find out about their service. They explained they would move the item inside my home, unpack it and haul away the cardboard, all for $ 79 (taxes included) — as long is was a 15-​mile radius from the store. If you have wood floors, that’s additional. They’d give me a 4-​hour delivery window and sometimes could even do same day service.
I was thrilled! I did not want to go through the hassle of unpacking the item or renting a truck to transport it. I purchased the item from Costco, then called the company and set up the delivery. Easy peasy. They gave me a confirmation number, I gave it to Costco, and it was set!
As promised, I received a call with the scheduled delivery window (10am-​2pm). So far, so good!
And that’s where it all started to go downhill.
10am…
11am
12 noon…
1pm…
2pm… at this point, I realized their 4-​hour window was a joke — just forget about whatever else you had planned for the day!
3pm…
NOT A PEEP. NO delivery. No call. Nada.
FINALLY, at 3:20pm, the driver calls to say they were running about 40 – 45 minutes late. I told him I appreciated him letting me know and he abruptly hung up. That should have put the delivery right around 4pm… but…
4pm…
5pm…
Guess what? STILL NO DELIVERY!!!
I think it was at this point, I looked up Unilocal reviews (why didn’t I do this before hiring them!!!) and I’m starting to thing the whole thing is a sham and they are never planning to show up. Around 5:30pm, I called the company to find out how late they worked. After a 5 – 10 MINUTE hold waiting to talk to someone (this didn’t happen either time I had called before), the delivery truck showed up. YAY!
You’d think this is when the story gets better, right? NOT AT ALL.
The drivers show up with the boxes and proceed to drop them.
I asked them ‘what about unpacking?’
Their blank-​stare response: «we never do that».
I asked «What about hauling away the cardboard?»
Their (again) blank-​stare response: «we don’t have room to take it»; «we don’t do that».
I explained that it was the service that was sold to me and they just continued to look at me blankly, shrugged their shoulders (as if to say «that’s not my problem»), and walked away.
SERIOUSLY???
Their delivery ‘service’ took 3 minutes tops.
I then spent the next 2 hours moving extremely heavy items into my house, and tearing down the cardboard (the whole reason I hired the company in the first place!)
RIDICULOUS!
Save your money and your energy! If I need delivery help in the future, I’ll do it myself, or hire a TaskRabbit.
The only positive thing I will say (aside from the wrong information I received about the services provided for the price, the first time I called), the customer service phone reps are very helpful and, considering how many upset customers they must have to deal with, they maintained a calm and professional demeanor and seemed genuinely interested in meeting the needs of the customer.

Was checking my credit card statement and found a bill from these guys. Realized who they were and decided to leave a review since everyone else seems to have bad experiences.
We used them for a delivery from Costco. They did a good job, no problems. Just make sure you call and confirm with them and be there when they deliver.

Got a dresser delivered by these «gentlemen» today. They set it on the front porch and refused to go 5 more feet on flat ground to at least set the dresser INSIDE the front door of our house.
We had an older woman at home to meet them who was not able to move it. She begged them to bring it in but they refused.
So thanks to this company’s poor service, my dresser sat on the front porch all day until I could get home to move it inside.
Not only was this poor service but lacked even a basic amount of human decency.
Really sad.

Terrible delivery company.
Bought a bed frame from Wayfair online. Extra Express scheduled delivery and didn’t show 3 times (first and third times they said it was their mistake, second time that a delivery employee had a personal emergency). We were pretty understanding until after the third time I took off time from work and waited at home. Then got a little frustrated.
Fourth time the crew dropped off the bed frame but refused to assemble it (which was supposed to be included in the shipping charge for «White Glove Service»). I learned later their crews are paid by the job and so try to avoid any complicated assembly. Finally the company sent a (polite but unhappy) crew out on the fifth day to assemble the frame.
You’re not likely to choose your local delivery company. More likely to come read reviews here if you’ve had a bad experience. At least you know you’re not alone.