Bright Now! Dental

I found the office staff to be condescending toward me and focused on personal conversations in Spanish with co-​workers. I received a treatment plan loaded with «upsells». The dentist was a little rough.

Dr K is the best. A true professional. He is very nice and welcoming. He describes you all the procedure he is going to go through and answers all your questions with patience. In my case, I had a terrible pain in my wisdom teeth and because I was so afraid of extractions I was so nervous. He made me calm by describing the procedure and removed all my wisdom teeth in one session. I did not feel any pain or discomfort at all. He is so experienced that I did even not realized my teeth has been extracted until he showed them to me!
I am completely satisfied with this dental office and strongly recommend Dr K to everyone.

BAD BAD BAD.
Just needed regular routine cleaning but NO. they will only do deep cleansing which I have to pay extra $ 300
Out of my pocket besides insurance pay.
How much they want from cleaning teeth.
And they refused to do regular cleaning.
This was my experience. Just sharing my horrible experence…

My Appointment was for 10:30 it’s 12:03 they haven’t said a word to me. I feel like I’m waiting at the dmv this is insane. I wish I would have seen the other reviews I never would have came here.

Dr. Ngo & his entire staff for orthodontics are absolutely fantastic! They make a point to know my name and face every time I come in and make me feel very welcome. Dr. Ngo has done a fantastic job on my smile. I had my braces on for 18m and then have worn my retain for a year straight and my teeth look fabulous! We are currently working on setting them up for a permanent retainer and I couldn’t be happier with the work that has been done.

This place seems very money hungry! Xrays were taken and from my review, there were no visible cavities. The doctor herself said she didn’t see any but… the physical exam could tell a different story. Sure enough… she found FIVE cavities! I just saw a dentist 6 months ago and I had none! The doctor says, I’ll also need a deep cleaning… they only will charge me $ 650!!! Omg! Take your money and run!

WOW I WISH I WOULD HAVE READ THE REVIEWS BEFORE VISITING THIS HELL HOLE!!! There’s only one doctor, running around with her head chopped off. They try to sell you on unnecessary overpriced procedures. I came for a general check up at 9 am and didn’t leave until 1pm. They treat more like a number$$ rather than a person. PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER OFFICE!!!

First thing the office manager tried to take me for all I got! Then the doctor tried to tell me I have 4 cavities! When I explained that I had went to another dentist who had said I did not have any cavities… she then left the room and then the receptionist came back and said if I want my teeth clean then I have to wait 30 min! I was frustrated, but I said fine I’m here I’ll wait… she left, then came back a few minutes later and said no You’ll have to wait for an hour or two! I took my Bibb off and walked out never again!!!

This has been quite possibly one of the worst dentist visits ever. I am in my late 20’s and I pride myself on excellent dental hygiene. My insurance recently switched causing me to come here. My appointment time was 4pm, and I was the only person in the waiting room. I was not seen for X-​rays until 4:30. Another 30 minutes passed before I was seen my the dentist who informed me I have 8, I repeat 8 cavities! I have had 2 in my entire life. She also said I’m on the verge of gingivitis and recommended an additional $ 92 gum treatment today. With my insurance, the office manager «ran some numbers» informing me that it would be $ 740 to get my cavities filled. After running more numbers, she said it would come out to over $ 850…but nothing had even changed when she ran the second set of numbers, I watched her do this!!! The dentist was entirely rude and informed me I needed to start flossing. I informed her that I floss and fluoride every day AND use a Sonicare toothbrush. She then asked if I was brushing long enough. It’s timed for 2 minutes on the toothbrush, so YES I brush long enough and often! I write this all while sitting in the chair after 2 hours waiting here. I’m just going to get a cleaning here today and I’m taking my X-​rays elsewhere for a second opinion. I will not be getting my fillings done here. I would stay far away from here if possible. Getting financially taken advantage of by dentists is just sad. Oh, and I’m still waiting for my cleaning… still…waiting. It’s now 6pm.

WARNING! SERIOUSLY DO NO GO HERE! This is my real experience with this place. The receptionist Marisol over charged me about $ 2,000 for procedures that my insurance covered in the first place. All they want is to make a quick buck along with half ass service. Dr. Farheen Shariff had no idea what she was doing and I had to get all my work re done!!! Before I was even seen the receptionist was yelling on the phone being super rude so that should of been my first sign to turn around and leave. Do yourself a huge favor and don’t go here unless you want half ass work done and a huge headache. I wish I never went here in the first place. 100% regret it!

I wish I had a time machine to go back to myself 2 hours ago and urge my self to cancel the dentist appointment. As I sit here in this dental office, I ask myself why I did not check the reviews before hand. Right now I am pretending to be on a trip to Mars and we may reach Mars as a planet before I get called into this god forsaken place. I am now dumber by being exposed to the staff here.

The problem I have with Bright Now! Dental is that they are definitely much more focused on making a profit than a local, independent office. When I went, they had suggested that I should look at some additional cleaning services and started quoting prices, but I declined all of the recommendations. After the visit, about every two weeks I was getting letters in the mail from them «reminding» me that I needed to come back in for the additional services, and quotes for the services were also provided. My concern when it comes to my dental care is just ensuring that my teeth and gums are healthy, and not necessarily cosmetic fixes with out-​of-​pocket costs. The idea of being added to a mailing list just for not pursuing additional services ultimately led me to find an independent office.

Please please stay away from this dentist. They will screw you over on money. I was told I had to pay 300ish for my deep cleaning and that the rest would be covered by my insurance. I get a surprise bill for another 400 from them a few months later and they tell me they undercharged me. Few months after that I get a letter saying I overpaid them by 120 so I would get a reimbursement check. I call to check the pending status today and guess what ??? They tell me they made a mistake so they took out 50 dollars from that check so I’ll only be getting 70. VERY UNPROFESSIONAL AND ONLY CARE ABOUT MONEY!!!

At 4:45 we had still not been called for my daughters 4:00 appointment. They clearly don’t understand the purpose of making an appointment. This is the second bad experience here. I won’t be back.

I am a house manager at a shelter and one of my house residents needed to have a wisdom tooth extracted. She had called to make an appointment 1 month prior and gave them her insurance informatiin and everything. When she called the day before her appointment, they had no record of her ever calling and had filled her appointment spot! They told her they could squeeze her in (at the same time as her previously scheduled appointment), but she would have to pay cash due to the fact that they did not submit for medical coverage. Keep in mind that this is a homeless single mother on Medi-​cal. She can’t afford to pay cash out-​of-​pocket for dental work! Luckily in the shelter, we help our residents save money and she was able to pull from that, but had it not been for her current situation, she would never have been able to do that. Then, we get there for her appointment and they did not have the proper paperwork from the referring dentist. Her appointment time was at 9:30 and they didn’t call her in until 11! On top of all this, they require a driver to be there the whole time! I was not allowed to leave the premises until the procedure was done. So, for 4.5 hours, I had to sit in the dental office. Just sit. And wait. No big deal, it gave me time to write a review on Unilocal!Please, do yourself a favor and find a better dentist office.
Side note: The Specialty Team was actually awesome! Front office is a disaster!

Went in for check up and cleaning. Staffs are nice, but dental hygiene did a horrible job after I refused deep cleaning. I requested just have regular cleaning done, she stared acting very unprofessional. Polished my teeth very roughly (not doing it one by one like most dentist would do). Also did not remove all plaque above the gum line, and no fluoride apply. Only took her 5 minutes to clean my teeth… Worst dental experience I ever had.

This place is a joke! I’ll admit that the dental assistant who did my xrays was very nice. The doctor herself was shady! She looked at my xrays and told me I needed braces. She didn’t help me with the actual problem I went in for. I know I do not need braces because my teeth are literally perfect!!! She then said she couldn’t do anything until she got a release form from my primary care doctor. I gave them my doctors fax number and they said they would do it right then and there. Then they said they would call me in about a week. I left the office feeling like nothing got accomplished. After weeks and months and not hearing anything from them, I went to see my doctor and I asked him if they contacted him and he said no. I then called the dentist office and they couldn’t answer why nothing was faxed. But… before I could hang up with them, they desperately tried to get me to schedule an appointment to get started on my braces. Would not recommend this place at all!!!

They sat me there in a chair after they check me out and waited for an hour for the actual Dr. To see me.
I got up and left i told them it’s clearly you guy’s are under staff
«DON’T RECOMMEND THIS PLACE.»

The dentistry side of the office is competent. Staff are friendly, wait times are generally only mildly frustrating, and the office is clean. But the orthodontics have been very poor to date. We’ve had to wait 45 minutes to be seen on a very consistent basis. We were told our son, who has been at BN for two years for both dentistry and orthodontics, needed dental surgery.. . and they refused a consultation with the oral surgeon to discuss options. I phoned to talk to the branch manager and never received a call back.
If things improve, we are willing to reconsider our poor rating, but for now we can not recommend Bright Now, particularly for orthodontics.

My son goes there for his orthodontics, so I figured what the hell. I went online to request an appointment, someone from the office called the next day and told me that they had a spot open for later that afternoon. well, it took an hour to gat called in for xrays, took a half an hour for the dentist to look at my tooth and almost another ½ hour for them to prep me for cleaning. I ended up grabbing my loose crown off the table and left. 1 hour and 40 minutes was being too reasonable. I am going to call my insurance provider and see if I can get the x rays and take them to my normal dentist. Very dissapointed