Benefit Brow Bar at Macy’s

Today was my first time stopping by Benefit’s beauty bar to get my eyebrows done and I am so pleased. I’ve never really had my eyebrows done before and so I was really nervous and unsure of what to expect; however, Michelle was so kind and informative! She asked me right up front what I was looking for and outlined how it would look before getting started. She did an amazing job, and made me feel beautiful and confident without being fake excessively flattering. I was so impressed by the service and the end result and will definitely go back the next time I decide to yank out my extra eyebrow hair.

I usually only take time to write glowing reviews for merchants who have earned it. In this case I am writing an extremely negative review because I don’t want what happened to me to happen to anyone else. I went to the Benefit Brow Bar on 12÷31÷15. The person who did my brows (I think her name might have been Ella) used wax to remove the hair. She asked me if I used a prescription strength Retin A on my face and I told her that I did not. I related that I did use a 1% Retinol product that is purchased over the counter. I also told her that I had sensitive skin as evidenced by the fact that I can’t even use the Retinol product on my neck without getting contact dermatitis. After completing the service, I was told that the redness would go away in a few hours. When I got home several hours later, I noticed that the entire area under and over my brows was extremely irritated. Upon closer inspection I realized that my skin had been torn off where they placed the wax! As of this writing on 1÷13÷2016, I can say that it is about 95% healed. I have been through peeling and flaking in the process and even now-​2 weeks later-​my lids are still somewhat dry and cracked. In one spot above the brow where they also used wax, a deep line «appeared». I have been using a prescription cream on my lids and hyaluronic acid on the line. Again, this whole mess is still not 100% back to normal. This was s horrible experience! There are other methods other than hot wax that can to used to groom brows on someone with sensitive skin and they should have used one of those alternatives on me.

Janeth is the girl to go to! She listens to my wants as far as how I want my brows to look and advises me on where to keep growing, where to tweeze, etc. She’s really precise and thorough. She also has amazing eyebrows so how could I not trust her? It’s definitely more expensive than threading ($ 23 compared to $ 8) but I like precision of tweezing and learning how to fill in my brows to make them look fuller and thicker. Also, compared to threading she will fill in my brows afterwards; my brows and me are ready to conquer whatever the day has to offer! She’s also extremely friendly and relatable so the appointment time always feels like I’m visiting with a friend which is really awesome. I definitely recommend Janeth and her brow working skills!

My eyebrows were looking like disaster and I just happened to be finishing up my Christmas shopping at the mall. Yeah, it’s not even December and I’m already done, don’t judge me. Anyway, I decided to walk in and get them done here, kind of spur of the moment. I was helped by a girl whose name I probably will not get right — Elle? Elba? Something like that. She was very friendly and did a really nice job with my eyebrows.
But what made my experience super awesome was the service and care that she showed, and I’m not just talking about my eyebrows. Being the wimp that I am, I almost passed out from the pain. Yes, I am that person — even though I’ve gotten tattoos done which are far worse? Maybe it was my fault for not eating much before hand. So I was on the verge of passing out and/​or throwing up and she took the time to get me a sturdier chair to sit on and made sure I was okay. She even gave me a little wipe with some water on it to wipe my face. Everything passed within a few minutes, luckily.
I think it’s well worth the money considering the service I was provided and the fact that my eyebrows look totally awesome now. Usually I go to some random place to get my eyebrows done and they look alright (shows how much I care lol) but I think I’ll definitely return for my next touch up.

I’ve been going to Anastasia Beverly Hills to get my eyebrows done for the last 6 months and I really love their work! But… I am so happy to say that I get my eyebrows done here now and for a lower price! Michelle does my eyebrows now and I absolutely love them! Be sure to bring photos and don’t be shy to tell her exactly how you want them!

I rarely give bad reviews but when I do its because I get fed up with the service. This is for the appointment process. I’ve gotten my brows done by Samantha and she’s done a fabulous job.
However, there’s always an issue in trying to get an appointment here. Even when I try to do the drop in, there’s an issue. They should learn a few lessons from South Coast Plaza. They never have an issue with drop ins or scheduling an appointment.

I’ve been coming to Benefit’s brow bar for about 2 years now and I started with Main Place but hated the customer service there, and to be honest it was quite the drive. I figured Brea’s location was a lot closer to me and I’ve never gone to anyone else. Sam is my girl she is so great and such a natural beauty I might add, a lot of the girls working in Make Up tend to wear a lot of it and make you feel like you have to draw in your brows or enhance your features with a lot of make up but Sam makes your brows really stand out without needing anything else. She was recently put on maternity leave so I had Adrianna help me for my last two visits and I loved her as well, very outgoing and nice. The only thing I would say I don’t like is that you can’t add a tip to your card so you always have to remember to bring cash. Macy’s get it together!

Excellent and quick service for brow work. Got my brows waxed and trimmed. Attention to detail and kind service is what you can expect. I had my brows done by Michelle and she did an amazing job. I was able to relax and just chill while she did her magic. Plan on returning again and again!

So I have been coming to this Brow Bar for almost a year. I get my eyebrows done regularly by Janeth and Sam. Both are so nice and do a great job. This review is not based on their performance at all. This review is based on the crappy customer service I received today. Neither Janeth or Sam were here.
As a regular customer, I am very aware of the birthday promotion offered. My teenage daughter who has also come in several times now has a birthday this Wednesday.
I made an appointment for her to have her brows done so I could take advantage of the promotion. The staff was aware as I mentioned it over the phone. To my surprise, my daughter wasn’t eligible because she had no form of identification. School hasn’t started so she doesn’t have a school id, she doesn’t work and doesn’t drive. No passport. But the manager was happy to advise me if I brought in her birth certificate they would honor the promotion. Really benefit. Do you think I’m trying to get out of paying the $ 21.00 I regularly pay?
I understand a form needs to be filled out and submitted to some corporate office, however, a copy isn’t made. It’s just someone at the counter who fills it out.
I am huge on customer service, and today I was not provided with the best. No one ever told me she needed ID when I made the appointment and disclosed it was her birthday brow. I have paid hundreds of dollars in products, brows, and promotions at this benefit bar and quit frankly I am so upset.
It’s a free birthday eyebrow wax, and I, a regular customer wasn’t able to take advantage because my teenage daughter didn’t have an ID.
So if you plan on stopping by for the bday brow make sure you bring a passport, birth certificate, social security card or whatever you normally carry on your person just in case someone doesn’t believe you.
Major disappointment Benefit.

Wow! Holy Smokes! What a find! So before I get into this review, let me say that I am used to driving to Beverly Hills to get my brows done by Anastasia. No, I don’t mean an assistant, or someone who works at that salon. I mean the Anastasia Soare herself. When it’s impossible for me to get down there, I go to a hoity toity place in Huntington Beach. Frustrated at the limited hours of the HB salon, I decided to try this place and requested Samantha due to her excellent reviews. Well, she did not disappoint.
She gave me EXACTLY what I wanted, and I have NEVER received so many compliments on my eyebrows. I will never go anywhere else again. Samantha is going on maternity leave. So I am sincerely hoping the other ladies there are as good.

I have been coming to Benefit for two years now, so I have had many different aestheticians work on my eyebrows. My go-​to gal is Helen. I don’t know what she does, but I get the most compliments on my brows after sitting with her. Jose also does a phenomenal job, and he makes sure you get exactly what you are wanting. I have never been disappointed with Helen or Jose!
UPDATE (11÷20÷14): After writing a lovely review on Helen and Jose, I thought: «I should get my brows down today.» I called to make an appointment only to find out that Helen and Jose are both no longer at this location, so I made an appointment with Samantha. Needless to say, Helen and Jose need to come back ASAP! My eyebrows are way too thin and uneven after sitting with Samantha today. What a shame.
UPDATE (06÷20÷15): My gal at South Coast is on maternity leave, so I needed someone to do some last-​minute eyebrow clean up. The only aesthetician available was Samantha. Though I was skeptical, I needed my brows down. Samantha took her time with me this time and asked questions about what exactly I was wanting. She nailed it this time. My eyebrows are not too thin, nor are they uneven.

Discovered the best brow barista… EVERRR based on a referral from my daughter. Let me just say, Samantha is truly GENIUS!!! First time she did my brows I was amazed. After going to her a few times, my brows never looked better! Sam cleaned them up, shaped them and introduced me to «brow tinting»…which if you’re older (like me) and have sparse brows… it’s magic… and lasts for up to 3 – 4 weeks as long as you take proper care not to rub too vigorously. Brea is a bit far for me to go, but Sam is definitely worth it. I am thinking about trying a Benefit Bar closer to home and will see how that goes. BUT… if you want someone really good… GO SEE SAMANTHA!!!

Very disappointed! Went for my first time last week and they had horrible customer service! I needed assistance and no one came to help! They saw me standing there (for about ten minutes) and they never once said I’ll be right with you or if I needed help. So disappointing!

Went for the first time due to my friends recommendation. Samantha did my brows and she was just amazing. Cleaned up my brows and really out shape into them. She was the best and definitely going back

Best 20 bucks I’ve ever spent!!! I know it’s really pricey and I was terrified but two weeks almost three weeks later I now realize it is far worth the price. My eyebrows were spotty and messed up from threading and my girl at the brow bar I forgot her name. I think it starts with a J. She’s a smaller Hispanic girl and she’s one of the newer ones there. She came from Westminster location. Anyway she’s great! Ask for her. I see her every time I walk by. My eyebrows are FIXED. The shape is exactly what I want and it makes it so much easier to do my make up and fill them in. I just have to do it lightly because the shape is so great.

Wow wow wow I just got my eyebrows done by Jose. He did an AMAZING job. He also provided great customer service. I will defiantly be back.
Thank you!!!

Have you ever gotten close to your significant other, and they’re kissin on you, goin from your lips to your ear, then BAM ! They stop. You ask what’s wrong and they mumble something unintelligible with A MOUTH FULL OF SIDEBURN.
FAIL.
But here at the Benefit Brow Bar you will find your PERFECT remedy, from sides to lips to chins to, of course, eyebrows, this place has got you covered.
To tame all your facial tresses is SAM – a bubbly, absolutely hilarious woman that is a magician with hot wax and popsicle sticks. Once you sit in her waxing chair her personality and easy conversation immediately puts you at ease. It’s a little nerve wrecking to know that HOT is being applied to your skin then hairs are being RIPPED OUT. I was nervous, but Sam’s jokes definitely helped distract from the pain.
After meticulously mapping out your brows to complement your face and trimming the length, the waxing begins. I’ve had more painful experiences elsewhere when it comes to brow waxing, so this was quite pleasant in comparison.
What I love about the Benefit Brow Bar is that it’s clear as day that they DO NOT DOUBLE DIP ! I hate getting my eyebrows waxed and not knowing if that stick is going back into the wax pot when my eyes are closed :\ There is NONE of that here ! A tiny little pile of one-​time-​used sticks accumulate along with the cloth used to rip the hair and wax from your face.
Another thing that puts Benefit Brow Bar steps ahead everywhere else is that they not only apply the cooling gel to your waxed areas, but they also offer to cover your redness up with concealer so you’re ready to go ! This helpful touch up addition is completely complementary and to me seems ideal for someone who would make a lunchtime appointment.
Speaking of appointments, be sure to make one ! While they DO take walk in’s, ((or I guess walk UPs)), your wait time can be up to an hour, or they may not even have any availability for that day. So be sure to call ahead !

First time going to the benefit brow bar and I LOVED IT!
Haven’t had my brows done professionally in a few months. In fact, the last time they were even maintained was when I touched em and I ended up trimming off too much. I was referred here by a friend and came in as a walk in. I was taken back at first because of the price which was $ 20, but man… it was definitely worth it.
They got me an appointment right away! I had Jose who took such great care of my brows. He asked me how I wanted my brows, and I told him I wanted them shaped, cleaned up, but wanted them to look as full as possible. He definitely delivered and fixed my brows. I purchased the brow fiber brush product that he used on my brows afterwards which i absolutely love because it looks so natural yet fills in your brows. I will definitely return and am super pleased with the service!
Everyone here is very friendly! I recommend it to anyone and everyone. The wax is super gentle and I love the oil/​gel they put on you afterwards. I also like that they offer to cover up the redness with makeup or fill in the brows. GO GO GO! Worth the $ 20 bucks.

I had my brows butchered by Daisy at the Ulta Benefit Brow Bar and had to wait over two months to grow it out. I made an appointment here and was scheduled to have Samantha do my eyebrows.
When I came in for my appointment, she asked me if I liked them fuller (yes) and she said she would clean and shape them up. She was thorough in her work, tweezing every little hair she could and made my eyebrows look AMAZING. They now have that full, natural, and lush look.
When she filled them in she did a great job too. She didn’t over draw my eyebrows and used enough product to enhance them but not overpower my face. I highly recommend Samantha and will definitely be coming back.

Came here to get my brows done for free on my birthday! Kristy did an awesome job, and I like how she didn’t put a whole bunch of products on me after doing my brows (this happened at another brow bar I went to before). Also, the wax used here feels super gentle, I just have a bit of irritation left after a couple days because my skin is super sensitive.
My favorite thing about this place is that I requested a full brow, and Kristy totally delivered! I will definitely be returning here :)