Victorian Inn

The staff was extremely nice, they were friendly and approachable. Our room wasn’t ready when we arrived (4:00pm) but they worked to get us in as fast as they could. The hotel is located directly across the street from a huge water park and close to other Branson attractions. The hotel is older and can use some updates and remodeling. The bathroom was poorly lit and had wall paper patches that were torn. There was also some black spots around the tub. The TV was an old bubble screen. The bed comfort was ok, and the beds were well made. The room had a musty smell to it with a scent that someone had been smoking in it. The air condition worked well and kept the room cold. Rooms come with a small fridge and microwave as well. I didn’t see any bugs during our stay. The free breakfast was good and had a lot of variety. All in all its your basic budget hotel that needs some remodeling as it is an older building with old furniture and décor.

I helped book this hotel for a family member. The first night’s stay was fine. Not great, but… well… it’s a budget hotel… low expectations and all.
The second night, she found a bed bug. Knowing how pernicious bedbugs can be, she requested a refund. For merely reporting it, the owner (at 2am) not only refused a refund and called the cops to report them as «trespassing».
When contacted later to try to work out something reasonable (because, c’mon, you put some people on the street in an unfamiliar town for $ 50), he was hostile and irate. While I could question his opinion that asking for a refund «is extortion», I don’t think that’s even necessary. Whether he was right or wrong about the presence of bugs or his refund policy, the entire experience was a prime example of abysmal customer service. If his position was to firmly refuse a refund, that’s fine. Such a position, however, does not require threats and name dropping of lawyers. Definitely a class act, here.
Perhaps the most surreal moment was, when confronted with actual evidence in the form of a captured bug, he confirmed that there were previously bedbugs, but they had somehow miraculously been eradicated. Having known more than a few people who’ve had professional exterminations of these little guys… one application of anything rarely works. They’re widely regarded as one of the most difficult pests to get rid of.
Pros: Inexpensive
Cons: Owner provides product that is a potential health hazard, refuses refunds, calls police, and reports guests as «trespassing» at the drop of the hat.
There are better places to spend your money.
(Also, if you didn’t find this out until too late and you’re about to leave a review yourself… the Missouri Department of Health can be reached to file a complaint at 573−751−6095.)

The room was clean and the staff was friendly. With that said, the bed was not great, the bottom sheet was not fitted so it was always wrinkled and getting unmade. The air conditioner cover was off and the room had a slight order. The breakfast does say continental but don’t expect juice. There is only coffee so if you have kids with you find a McDs.

Granted, we were coming to branson mainly to do some shopping at the outlet malls because they were all having sales and we didn’t want to spend alot of money on a hotel, but this was overpriced for what we got. Room is small, peeling wallpaper, exposed wall sockets, a bathroom door that does not work, and wifi that asks for too much info to connect. Having said that, it has been recently bought by a new owner who said at check in that he is in the process of remodling the rooms, so maybe in a year or so, this will be better. Will I stay here again? Not in 2011 or 2012,)but maybe in 2013 (sooner if new owner has rooms remodled.