Firestone Complete Auto Care

Great service. I sat there for a a little while and was able to hear them greet clients as they came in. They were so helpful and seemed appreciative of everyone’s business.
Thanks for helping me with my flat tire. You guys were awesome.

Broke down late at night and was towed here first thing in the morning. The guys have been great — diagnosed it quickly, ordered the parts ASAP, and are getting me out on the road over an hour earlier than projected because they have put an extra guy on the job. A relief after a terrible night!

Won’t go again, beyond over charging me they took over 2 hours for them to patch a tire and I had to request them to put the tire on my car they wanted me to leave with it in my trunk and a donut on my car. Then they drove my car to the front and left the car on for me. Within in a minute of me leaving I noticed my low tire pressure light was on. When my car turns on you have to intentionally change the display screens to get the warning to go away and they had changed screens and let me leave knowing my tire pressure was low.

Bryan is the best. They are competent and honest. A coolant sensor light came on in my car. Without an appointment I just drove straight there. They were quick to come out and check my coolant level and take it in for service that day. I have felt secure with their recommendations.

Wonderful service. They helped me out with multiple issues. Everything was explained in detail. Bryan helped me and was sufficient with keeping me up to date with my car and any issues that needed to be addressed. I would recommend anyone come here if they want the upt most care of their vehicle and quality customer service!

I always get phenomenal service with these guys. The staff is very helpful and polite. The manager of the store goes out of his way to help his customers and will even stay late to make sure the job gets done correctly. They’re total professionals, I would tell anyone to take their car here for service.

I was asked to contact Firestone again. Brought my car back in, they had their ride guy take the car out with me. He noticed the problem as soon as we got on the highway. All four tires were rebalanced and one front tire moved to the rear. The car now rides great. I appreciate Firestone customer service reaching out and the folks at the Branford store following through to make things right.

My mother brought her car in after breaking down 90 miles away from home. Tow truck brought her here after a friend, who knew the manager, suggested it. Over $ 1000 and 3 days later, car got back to running order, to break down 60 Miles later. My mothers regular mechanic looked at it, fixed the actual problem that day. After getting to the Firestone corporate level and threatening a lawsuit, the money was eventually refunded.

Took car in several times complaining of front noise with steering wheel vibrating. After each repair recommend by them, problem continued with total of $ 1200 spent. Did a search for local mechanics and problem solved for $ 408. Do NOT take car here.

Hmmmm… where do I start? First, I’ve had this clicking noise on my car since I moved to Connecticut. I’ve taken it to Fire Stone four different times. All times they fixed something they claimed was the noise. It was still there. The last time I was there and I came out with the same noise they said it was no big deal. And they could figure it out on my next visit. I would like to point out that they charge you more for the labor than the actual parts. The labor fee for Fire Stone is a whopping $ 100 per hour. Every other mechanic will be cheaper, any other! Thankfully, after checking
, I was able to find another mechanic. I went to this place called ‘Auto Clinic’. They fixed the problem within one visit and changed my brakes and spark plugs for the price that Fire Stone wanted to charge me solely for the spark plugs. Whatever you do, dont go to Fire Stone. Look some local mechanics in the area. They will charge you less and take better care of your care than Fire Stone.
*Tip: in the website
they show you how much each mechanic charges per hour.*