Baymont Inn New Haven/Branford

Great location clean towels and sheets. Very dirty bed skirt. Very much needs to be remodeled.

Terrible experience, hotel hallways smelt of cigarettes and indian food, stains on sheets, pillows, towels, and walls (towels had a big disgusting brown stain on 4 out of the 5 of them)

I do not write very many reviews. I had two rooms. One room, had to call front desk on the night we checked in letting clerk know there were no towels, could he bring some up. He said NO! We would have to come down to get them. Second room, when i was getting ready to take a shower in the morning see that there was no soap. After i took shower, i went down to the front desk and asked her to leave a message from housekeeping. Wanted them to know that they lost between $ 10 — $ 20 in tips for both rooms as their service was poor. The clerk says ok. No apologies from front desk clerks, obviously not very well trained in customer service. The only bright spot was the employee who was working in the small dining room was very pleasant and professional, always had a smile on her face. We will be traveling to NYC from Boston around once a month and wanted a place close to New Haven on the return as these are weekend trips. Will never stay at this hotel again, mostly because of the poor attitude of the front desk staff.

Stay away. Even at $ 49 priceline it’s a stinky drag! Room 207 is a smokers paradise. Not well cleaned — Free Wifi and nice staff however! This is a very tired old motel. It’s such a shame this area has so few choices.

Booked a room here through AAA for $ 114.01. Was supposed to be a King Size bed and suite. Got there, and there were sold out. WHAT?! Gave us an inferior room, that cost only $ 84.06, adjacent to an outside door, loud and noisy all night. Hotel said someone who was supposed to check out didn’t, and that person retained OUR intended room. In my opinion, if you do that that person should have been moved to the inferior room, not us. Hotel refused to refund the difference and AAA refused to do anything either. POOR BUSINESS PRACTICES ALL AROUND. Plus the place is a bit dirty and uninviting. You find a better place in this area.

I had to reserve some rooms at this hotel for my wedding, because the Holiday Inn Express was booked up (which is an fine cheap hotel).
What a mistake. I should’ve just told my guests to sleep in some tent under 95. It would’ve smelled nicer.
Total. Dump. Branford doesn’t have many hotel rooms, and it’s a shame so many of them are in this dive.

I will give you the low down on this place. I am very fussy and only stay at four star Marriots. This place used to be really nice back in the day. My husbands work brought him to this area and he needed a fairly priced place to stay. It is almost impossible being in this corridor of New England, especially during peak foliage finding a reasonably priced place. The entire place smells like a smoker’s paradise. No such thing as containing cigg smoke from here to there. The room could feel a lot cleaner, but it was not completely horrible either. No one smoked in this room, but the halls are bad. The bed was comfortable. It just felt kind of gross all the way around. Centrally located, $ 67.00 night. A place to crash. Maid service starts at 8 a: m. why, I don’t know. There is breakfast. It is food and will get you to the next meal, ya know?

Pool has been closed for six months. None of the fitness equipment works. Self serve waffle maker is filthy, as are some of the rooms. Broken beds, no microwave or fridge in some rooms that were sold as having them. Staff could not be bothered to hand out gift bags to wedding guests as they checked in.

Our lousy hotel experience started immediately upon arrival at the Baymont. As we were walking up to the fronk desk, about to checkin, the manager decided go for a walk. He kept us waiting for about 15 minutes with no explanation as to where he went or when he was coming back. There was no one else to check us in so we had to just wait there like fools. When we finally got to our room, it reeked like stale smoke, so we called up the front desk to switch. Any other hotel i’ve ever stayed at would have accommodated us, but the Baymont didn’t. All of our clothes reeked like other peoples’ smoke the next day. Other lowlights of this hotel include a broken pool (from a blizzard that happened at least 4 months prior to our stay) and a dilapidated fitness room. Last but not least, we were supposed to get a discount because we were part of a wedding block, but the manager wouldn’t honor it. I’m willing to bet it doesn’t even exist.
There’s nicer/​newer hotels in the area (presumably with a more accommodating staff) for a similar price. Don’t bother with this place.

Older place. Needs some touch paint. King sized bed, nice. Desk help, nice and friendly. Wireless was very fast… Will stop her again

Great location… free breakfast… free business center (though a group of kids were hogging up the computers for games… harmless none-​the-​less)… Customer service was average… very accommodating staff… Large room for the money… close to the highway (so loud at times) …supermarket, Dunkin donuts, Starbucks, And TA center across the street.

Rooms are a good size and they kept clean. Location is right off of 95 and there’s a sop & shop grocery store/​pharmacy less than a minute away which is nice bc the room has a kitchenette. At least a dozen restaurants all within 10 min which makes the stay nice too (try Ayuthai; thai place). 10 min to New Haven. Pool is tiny but better than nothing. No bar/​mini bar but package store 10 min away. Depending on the price and why you need to be here it’s worth it.