Serenity Spa

Per Natasha’s review, I’m having the same trouble trying to book an appointment. Probably going to have to drive there in order to get it done. We’ll see if they call me back. I’ve been trying to contact them for a couple weeks now. I’ll be looking for a refund if I can’t get anything done here soon.

Wow. I wish I had read the reviews before I purchased this Groupon. I have certainly learned my lesson. I, along with SEVERAL others (as I am now realizing) have had terrible experiences trying to contact and make appointments with this place. First of all, I had to leave 3 voicemails and send an e-​mail just to get someone to contact me back. NO ONE ANSWERS THE PHONE THERE, EVER! Already frustrated as I mentioned in my final voicemail and e-​mail, you would think someone would CALL me back to apologize for the delay. Nope, I receive a text message saying sorry they have been so busy and that we can schedule an appointment via text message. I certainly wasn’t able to get in as soon as I wanted to (since I had already been calling for a week trying to get in sooner) but was able to schedule my appointment 2 weeks out. My appointment was scheduled for today at 11am. Yesterday afternoon, I received the confirmation e-​mail stating my appointment time and date for this morning. Great! I was happy that I was finally getting my massage. Then this morning, around 8am I get another e-​mail stating my appointment is confirmed for July 31^st at 11am. Hmm… I thought that was odd seeing as how my appointment was SUPPOSED to be in just a few hours so I called thinking maybe there was a mistake and that the e-​mail got sent to me accidentally. I called and of course had to leave a voicemail (since no one ever answers the phone) to make sure I was still able to come in at 11 because I got this other weird e-​mail. No phonecall back, but another TEXT message saying «Your therapist had something come up and had to move all of her appointments.» Okay, so no one was going to call me to TELL me that I was rescheduled to another week? And you do this 3 hours prior to my appointment? Really? You don’t just send out another confirmation e-​mail for another day and time and not acknowledge the fact that you just cancelled the appointment 3 hours before your NEW client is supposed to show up. We went back and forth through text messages after that and I expressed my disappointment in the way everything was handled. I asked to SPEAK with the owner (not text not email) and I was informed that I was in fact communicating with the owner and that she is currently in a session and cannot speak with me because of that. So you are texting during your session with someone else? I’d rather not have you massaging me anyway. I will be contacting Groupon to get a refund. At least Groupon’s customer service team CARES about their clients.

My first experience with Groupon was with this place. Horrible. First, there is another place called Serenity Spa in Brandon, which is nail place. After not getting a response to my voice messages, I actually went there (1 hour round trip drive), and they had no idea what I was talking about — because it’s not the right place. It turns out this place isn’t actually Serenity Spa it’s Second Sun Beauty. So, I finally figured out where the place was after going back to Groupon, which had the correct address, and I finally got a response (via text) and set an appointment.
That first appointment was cancelled the day before I had it scheduled. Ok, no biggy, it’ happens. I rescheduled. Upon arrival at the second appointment (another 1 hour round trip drive), I sat down. The waiting room was empty. I texted and a few moments later the girl came out to tell me that the therapist didn’t show up and my appointment was cancelled. I left unhappy, not rescheduling.
I figured I’d try one more time, and texted to reschedule again because I really needed the massage. I drove there again (a third 1 hour round trip drive) and was 15 minutes from my appointment time in another store around the corner and I got a text reminder of my appointment for the NEXT day. I immediately texted back telling them my appointment was to begin in 15 minutes. She told me ‘she must have entered it wrong on the calendar’, and that was it. I was done with this place. She offered a free massage to make up for the inconvenience, but what she doesn’t know is that between the time I purchased the coupon/​deal and now, I was laid-​off and NOW, I’ve spent 3 hours of gas money running back and forth for nothing. There is ZERO chance this place is reliable, so if you value your time, look elsewhere.