Gray-Daniels Ford

Overall a great place to do business. I just recently brought an F250 and Roy was very professional. The service department is very good as well. Chuck and Justin have always been great to deal with. Not only do I have my personal vehicle serviced at Gray-​Daniels but, our company services all of its vehicles there as well. I will have my vehicle serviced at Gray-​Daniels for as long as those two gentlemen are there.

We recently received something in the mail saying that Gray-​Daniels Ford ran my husband’s credit. We did not give Romy, our «salesman» permission to do so, in fact — we EXPLICITLY said not to because I wanted the car solely in my name. I will never buy from Gray-​Daniels ANYTHING, but especially not the Ford dealership. 1) They ran credit without permission. 2) They changed the price of the car we were originally looking at buying. 3) They have spammed us night and day since we left their lot.

Horrible service … I inquired about a used vehicle I saw online. Brian Harlow, the internet sales manager contacted me and seemed nice over the phone. I went to the dealership in person to check into the vehicle and possibly another depending on what I could be helped with as well as meet Brian. When I pulled up, two salesman were outside and didn’t even approach and asked if I needed help. As I walked up they walked into the building without even acknowledging me ! A salesman from inside by the name of Cedric saw me and greeted me as well as held the door open for me and child who was in a stroller. Brian was called and walked up, not very friendly. Now make no mistake, I informed him up front that my credit was not that great, but I did have someone that could co-​sign if needed. He showed the vehicle and then proceeded to start an application. Immediately He returned and said sorry we can’t do anything for you. I said «that’s fine, can we try with my co-​signer «? He told me that he had to be present so I left the lot. My designated co-​signer was contacted and submitted a credit application and then nothing. No phone call, update or anything. I realized his phone number was mistakenly entered and tried to call Brian as well as spoke with a salesman named Kendrick who stated he couldn’t help because Brian was already handling it. I even got the co-​signer to call and the phone just rung (cellphone) and he simply just didn’t return our call. I decided to call the lot the next day because we were only trying to get an update ! The woman who answered the phone was rude and cut me off while I asked about contacting Brian stating he was out of town for a conference until Friday. Had to taken a minute to listen then she would have realized we called Brian prior to him leaving, I assume he just felt we weren’t dealing with. I spoke with Sales Manager Lloyd Williams who stated he would take a look into things and call me back. No return call from him so I headed to the car lot because I work close to it. He claimed he had been trying to call me and the co-​signer yet neither one of had a missed call or voicemail. After locating my app, Lloyd asked a few questions about mileage, payoff owed, etc. He proceeded to view my vehicle that I wanted to trade and told me to keep the oil change and maintenance up on the vehicle because there was no way without a «substantial» a.k.a. large ass down payment there was nothing tbst could be done because I was too upside down in my current vehicle. I found this funny because because I have been upside down in a vehicle before (brand new and close to the same amount owed on my current vehicle and traded it in for a brand new vehicle with no down payment and though the note was a little more, it wasn’t terribly high. I just got in my car and left. If Gray Daniels Ford did not wish to do business with me and my boyfriend, that’s fine. Bad credit, ok credit, no credit we still deserved to be treated with respect and treated just like any other customer that comes through the door. I would never advise anyone to go here if you don’t have perfect credit because your not worth their time apparently.

Had a great experience buying a used car from Gray Daniels. My rep, Daniel, talked to me while I was looking online through their used cars and helped find the perfect car to fit my needs. When we arrived to pick it up, the paperwork was ready. I did a test drive to ensure it was a good car, went into the dealership to sign the paperwork. It was the fastest and smoothest car buying experience I’ve ever had.

Called to schedule an appointment and was told to bring it in Tuesday morning at 7:00am. Apparently everyone brings their auto in at 7:00. Was told I needed to leave it for a few days to check 3 recalls.
Was called within 30 minutes and was told I have received a free complimentary front end check and I needed an $ 89.00 front end alignment.
I declined but asked for an oil change. (Think their works package is $ 39.00)
Called and checked Thursday to find out my auto has not been touched.
I pick it up after being there two days for nothing.
A Service Mgr calls and asks if i could bring it back the following Tuesday. Was there at 7:00am and reminding them of the oil change.
I follow up with them Wednesday and Thursday to find out they did order parts and would be done Friday. I call Friday and was asked to come in around 4:00 to 4:30.
Arrive to learn they forgot about the oil change. Was almost 5:00 before I got out of there.
Should be zero stars!

Overall great experience buying my new Ford Escape here. I would recommend to anyone.

Why do I feel like I’ve entered some old Soviet DMV every time I go to pick up my car from the Ford Service Department? Check in at the Service Desk, wait while they search for my vehicle (they called me using my wife’s name, filed it under my name, and never bothered to ask the VIN or model), get sent to Cashier, while the vehicle is brought up. Cashier never greets us, is hidden behind a paper invoice mountain, takes our payment (I love when she rubber stamps, yes a real rubber stamp, 4 copies of our service orders, all of which look like computer printouts of the same form). Then she sends us out to wait in the hope our vehicle eventually shows up. Never once did anyone explain the repairs or even seem to care. Ah the joys of bureaucracy and big American automakers. I wonder if Honda dealers work on Fords?