The UPS Store

Erich dealt with me today and went over and above. He quickly understood what I needed even though I wasn’t quite sure myself. He notarized a couple of documents and suggested a great way of improving the presentation of one of them. Awesome customer service.

This UPS store never disappoints me. I find myself easily annoyed and frustrated at post offices or shipment centers, but the fast, friendly customer service here alleviates those feelings. My experience here is always quick and to the point. There’s no sales pitch about how it’s important to buy insurance or how I should upgrade to 2-​day shipping. I’ve only had to wait in a «line» once (there were two people in front of me).
Also, I love how I can drop off any package with a prepaid label, regardless if it’s through UPS or not. Saves me a lot of time.

I have been sending packages and etc. from this UPS location for several years. Initially I received excellent and friendly service from an older gentleman I now know to be the manager. Recently I had them mail my baby shower invitations. I was assisted by a younger gentleman. I thought everything went well until I started being contacted by friends and family that hadn’t received an invitation after waiting for weeks. I should have learned from this experience but I did not. Like an idiot I decided to purchase postage from the store and have them send out my Christmas cards to family and friends. Unfortunately, I have received 5 Christmas cards thus far with a stamp that reads «postage required, return to sender»! Really!!! I paid for postage at the store but obviously the worker didn’t apply the postage to each envelope yet he mailed them all out! I contacted the manager to make him aware. His response” yeah that kinda stuff happens with new workers. Happy holidays.” Uuh okay. I’m done with this location.
Update ** Steve, the owner contacted me and apologized on behalf of his manager and for the mail mishaps. He also offered to give me a refund. I declined the refund, but appreciate the apology. I believe he will make the necessary corrections so that other customers won’t have a poor experience.

The staff at this UPS store is always so friendly! They are very knowledgeable and efficient in their services and I always have a great experience when I use this store.

The owner of this store assisted me on two different occasions and was extremely thorough and helpful. I go WAY out of my way to use this store because the one within walking distance to me to horrible.

Using UPS wasn’t the most obvious choice for print services. In the past, I usually would just use Kinkos. But I was in a pinch and someone recommended this store for me and I’m really glad they did.
I travel quite a bit for client meetings and so my choice is to lug around 30 pounds of PowerPoints or just have my materials waiting for me when I arrive. Steve and Mark have been really helpful making sure that all my print jobs look great and arrive all over the country when and where I need them. In addition to just being able to talk to someone who is looking out for my budget, it is really nice to know I’ve got a partner to help me think about my printing needs.

great local business, super great service and nice people!

This UPS store is fantastic. I often ship things for eBay and they’ve done a great job of helping me figure out the right way to choose both shipping and packaging so that I can be sure that the package will make it safely and that the options they recommend have my budget in mind.

UPS store is always friendly and helpful when I need to mail a package. They also sell tape and supplies for mailing packages! I have mailed several packages here and the staff is always super friendly. The store is clean and well maintained. The parking lot in Brambleton usually stays pretty busy, but you should be able to find a spot not too far.

Yesterday, I had to call the store last minute to inquire about shipping services as I need to send a large quantity of different items out of state. I spoke to Mark who was quite helpful and friendly.
Mark handled my situation with complete professionalism and kindness. His coworker (whose name I did not check) was also extremely helpful in helping me determine what to do.
I highly recommend this store for all your shipping needs.

Terribly slow and indifferent service!

This UPS Store is such a great convenience — they are also able to do so many other things like A-​frames, posters, etc. Freddie has always been very helpful!