Viking Auto Appraisal

The guy that came out to appraise my car was not only rude and was asked to leave the mechanic shop but also called me, was disrespectful, and hung up on me in the middle of me asking questions. Go somewhere else if you have the option!

«Don’t use these people if at all possible. They are completely non communicative, unresponsive and lazy.“Leah E. 1÷29÷11 Agreed! Nothing has changed!
SInce my spouse’s car is currently under Viking’s appraisal process, I will complete my post when done… whenever that might be. My suggestion to anyone at this point is «find another appraiser.»

Awful. If negative stars and a punch in the face was possible, that would be my rating.
I was recently in an accident and USAA sent them to look at the car. They were too lazy to go to where the car had been towed in Southborough so waited for the car to get to Herb Chambers Collision in Braintree. Between being lazy as hell and the snow, we lost 2 wks of moving ahead on the car, until finally we got the first estimate. It was what we thought: minimal damage to the engine and mostly cosmetic to the front of the car. A week for the work to be done.
A week goes by and we get a call from Enterprise car rental, where we have a loaner car. No work has been started and the car rental is set to expire in a week. They just thought we should know.
So call to USAA to find out that the appraiser from Viking is now changing his tune and there is «hidden» damage. So it’s going to be double the cost and triple the wait time. HERE’S THE KICKER: NOONE TOLD US THIS!!! Noone from Viking bothered to contact us, noone from USAA bothered to contact us,
So now, it’s a month since I was in the accident, I’m no closer to having my car fixed and two days from now, my rental loaner has to go back to Enterprise because they’re working on the original estimate.
Don’t use these people if at all possible. They are completely non communicative, unresponsive and lazy.