Sleepy’s

I bought a new mattress last week and my experience was great. Shiela (I think that was her name — Irish woman) was very professional, knowledgable, and patient throughout the whole process. She showed us many different mattresses and pillows to try out based on our preference. 5 stars for her.
The reason why this is a 3 star review is because of the experience I had with the salesperson on my return visit for an exchange. This was a young male that showed absolutely no respect to the customer. Very rude right from the start. He clearly stated that you couldn’t return or exchange anything that had already been opened and then circled part of the terms and conditions for us to read. The part that he circled said that you COULD exchange opened items within 30 days as long as you were buying another product at equal or greater value. I made him aware of this and he got all defensive saying that he told me that. He then went on to say that I never would have known that without him showing me. Beside the fact that he told me the OPPOSITE in the first place, why would that matter? That’s his job. I’ll be fair and say he did give me a good deal on the item but it was seriously the worst experience I’ve had with a salesperson.
Anyway, I don’t typically single out anyone on Unilocal but because I’m a salesperson in my own right, I felt obligated to write this review.

How do I rate 0 stars! This is buy far my worst acquisition ever! We had made a mistake buying our bed from them! Sleepys has the worst customer service and product ever! They have beds made for them you can’t even find on manufactures website! Garbage! We bought a bed Dec 2012 we are still waiting for our 4^th maybe 5^th exchange! We were charged at least twice for additional delivery charges for there defective products. $ 4600 king size bed! I wish I went to Building 19! Time to call Attorney Martha Coakleys office of consumer affairs! I would no recommend Sleepys for a metal bed frame.

Way too in my face. I understand it’s about making the sale, but pay attention to what your customer is saying, read your customer better! If they say they want to just browse for a little bit, seriously just leave them alone! I had to leave and shop elsewhere because the woman was so pushy.

I went in to buy a new bed and pillows. Jared was great super nice and not pushy. He suggested a number of good options based on what I asked for and was great about helping me find what I wanted not what would make him the biggest commission.
He even gave me a coupon that significantly reduced the accessories I bought when I asked if there were any specials on top of the Black Friday sale.
I would def. go back!

So as you can see Sleepy’s did respond to me, within two business days i received a phone call from a man named Jeremy. I was refunded the $ 50.00 difference! Thanks jeremy and Sleepy’s for doing the right thing

I bought 2 top of the line mattresses from the braintree store (Miles was my sales person.) My purchase could not of been easier, I knew the mattress I wanted, after finding a competitor pricing that was matched and arranging for delivery all was done. I was promised for just a few dollars more on each mattress I would be given a 10 year warranty that depreciated each year by 10% of the value I paid on each mattress. The mattress is only a month old and I of course have had no issues like the rest of the people but I would recommend Miles and my mattresses.

#1, They do not keep stock so don’t think you can go in and egads, actually buy a mattress.
#2, The ordering system is very disorganized. When a sales person would call another store or ask if a warehouse was open, he would get one answer. He would call back to verify my order, suddenly the warehouse is closed 3 hours earlier than he was told 2 seconds ago.
#3 Most important for all consumers to know…************SLEEPYS AS A CORPORATION DOES NOT OFFER ANY KIND OF PRICE GUARANTEE***** You will be told in store what «they can do for you,» while failing to mention their huge spring sale is coming just 6 days away in which everything is 50% off. I just got off of a live chat with one of their corporate reps and the response *****“Current sales do not apply to previous purchases” ****** even if previous purchase was 6 days ago and the sales people had to know a huge sale was coming up.
In retail in general but especially in this economy, that is a douchebag policy.
You’ve been warned.

Beware of salesmanship and indication of guarantee of product. I purchased a Kingsdown Tan ($ 3000+) series in July 2007. The salesman met with me several times and indicated Sleepy’s guarantees the mattress for any reason as long as I maintain the original paperwork. I was told the following with a friend present: no matter the reason at any time, lifetime warranty, $ 75 disposal fee, Sleepy’s will take care of it, no matter the reason-​defect, comfort, doesn’t matter as long as I have the original paperwork, and that the ownership can be transferred as well. I spent several days with KG prior to purchasing the mattress to ensure that I understood the entire guarantee and warranty info. He spent a lot time going over the bed and Sleepy’s guarantee and that the company owner is about customer satisfaction no matter what as word of mouth is the best advertisement.
In August 2010 visually noticeable and more importantly physical sag in the middle of the bed appeared causing great discomfort. I sleep on the side and sleep alone. The bed sags in the middle and «pulls» me towards the center of the bed. Getting comfortable in the bed and then waking up daily with more neck and back pain is increasingly more frustrating. I have tried sleeping in my guest bedroom to see if it made a difference and it does, confirming that it is the mattress. In October 2010 I began calling the original salesmen KG. He never responded to my calls. While waiting for KG to return my call, I called the corporate office. I followed all of their procedures and the third party insurance adjuster viewed the bed (Nov. 2010). During this time I continued to try contacting KG. I was finally called back and spoke with his manager now in Cambridge who told me I must be remembering the information incorrectly, «after all it was 3 years ago». In July 2007 I spent several days with KG prior to purchasing the mattress to ensure that I understood the entire guarantee and warranty info. He spent a lot time going over the bed and Sleepy’s guarantee and that the company owner is about customer satisfaction no matter what as word of mouth is the best advertisement.
The adjuster commented about the visual sag he saw in both the mattress and box spring, then measured and commented again about the noticeable sag. The report was filed. The following week a voicemail was left for me from Sleepy’s indicating the 1 inch mattress sag and ¾ inch box spring sag did not meet warranty specs.
I called to dispute this and at my request was transferred to a «higher up» customer service rep. The initial rep comment that weight can have an impact, my response was at 120lbs. my weight should not cause any sagging on a high quality bed. I then requested a new «higher up».
The «higher up» rep who took the time to talk with me on the phone and listened to my concerns with the manager and salesman. She told me I had 2 choices: 1. sleep in the bed and wait for it to sag or 2. go into a store choose another mattress and once chosen in the store, I should call her and at the point she would discuss with me pricing for a new mattress and or set, but would not discuss pricing until that time. There is also the concern that if I do not have a matching box spring the mattress warranty will not be in effect. I opted to start with choice number 2 and in Jan. 2011 I visited the same store Braintree and followed her directions. I have requested a mattress replacement with the same mattress. At the store on the phone she indicated for the same mattress, Sleepy’s would credit me $ 1000 towards the replacement, I would be responsible for the remaining cost plus tax and delivery roughly out of pocket costs for $ 2800. I have opted for a second adjuster’s visit and was told they will call me next week.
I went to the Braintree store and while in the store the two salesmen working with me began to smile at each other, and when I questioned them informed me that the commission made from my original sale was quite high and that I should have negotiated the price of the mattress (I was not aware negotiating re: a mattress was a Sleepy’s procedures/​policy). This company and store are taking advantage of and are not truthful with their customers.
I now own a $ 3000 bed and am expected to pay almost as much for a replacement bed.
When I first bought the set, I told everyone to go to Sleepy’s and infact as for KG. Never again!!! Stay away do not buy from THIS COMPANY