Registry of Motor Vehicles

If there was no star, I would give them –0
The people working there are not friendly, avoid going there around 4:30pm they won’t help you because they want to leave early.

I went in to get a sticker for my license plate, as my renewed registration was sent to me without the sticker. I got a ticket, which alerted me to the fact that it appeared to a passing policeperson that I was not current. I went in, followed the orange arrows to the «I’ve got a question» line, waited about 45 seconds, and a nice young man listened to my story, glanced at my registration and handed me a sticker with a smile. Voila! In and out in under two minutes! yay!

People have compared going to the RMV to getting their wisdom teeth pulled, but at least when you’re going through oral surgery you’re asleep and on drugs, Going in, I thought it would be as exciting as colonoscopy, although I have to admit, my trip was relatively painless. Although I still harbor a lot of resentment for the registry, and certainly don’t see myself hosting get-​togethers there in the future (baby showers, however, are still on the table), everyone was nice enough and didn’t have that a-​dementor-​just-​tried-​kiss-​me glow that RMV clerks typically work so hard to get. I took one star off for it being an RMV, though. Such a deal-​breaker for me.

If you’re going to the RMV, you’re gonna have a bad time. Yes, this is a true statement, but this is one of the better RMVs. Every RMV around Boston is always chaotic. If you do come here, make sure you come right when it opens (there is usually a line that has already formed out the door by then). After twenty to thirty minutes, you can get what you need done. Surprisingly, the people behind the counters are friendly and helpful. Thank you, thank you, thank you.
For those driving newbies, take your exam here! For 22 years, I’ve relied on the MBTA, friends, and my two own feet to get where I needed to go. Stupid me was terrified of driving as a result of my stereotypical terrible female Asian driver mother. The pressure was on to get my license, as I accepted a job offer that required that I drive 100 miles a day. I had to book a road test way, way in advance since this RMV is so busy. The day of my road test, I realized my registration paper was NOT in the car when I met my examiner. Holy crap, I panicked like a maniac. I drove home to look for it, but I couldn’t even find it there. I had to go back to the RMV to get in line to get a new copy of the registration. Altogether, it took four to five hours to get the registration… By that time, I did not panic about passing the road test, I was worried about being able to take it. After stalking the examiner for ages, he agreed to let me take the road test during one of his breaks. Oh man, what a nice guy! He literally saved my life as my road test was only a month before my start date. Anyways, he lectured to no end and made me redo my parallel parking instead of fixing myself (I backed up to the curb a little too much), but I passed!

I’ve been to 4 RMV locations in MA since moving from TX. This is hands-​down the best location. The customer service desk is helpful, and gets people through quickly with an assigned number. Big waiting area with seating, snack and drink vending machines, and restrooms. The desks that help you are in a different section from the waiting area, so you feel like there’s some sense of privacy without people hovering and waiting behind you.
There was a standout guy here: Gary. He went out of his way to help us when other agents were willing to abruptly tell us no or to go get another number [after waiting over an hour]. He was so pleasant and patient with everyone else with whom he helped — since he was wearing several hats and working different desks that afternoon (permitting, licensing, registration).

We had a surprisingly good experience at the RMV, and the two of us were in and out in less than 30 minutes. The key is to make an appointment and fill out the application online if possible. (We made 1:00pm appointments and it took about 3 – 5 minutes of waiting to get our numbers called).
My three month old baby even started a crying fit while I was at the desk, and the lady was really nice about it.
Overall, what I thought would be a miserable experience was very smooth and quick. Try to make an appointment and fill out/​print your application online!

I honestly believe this office goes out of it’s way not to accommodate you. I’ve taken exact same paperwork to other offices and have gotten through the process. They do have adequate parking but it’s an extremely busy office and the wait times are unbelievable and like I originally stated they seem to look for anything to not have to proceed.

Best RMV ever. Although the line to get the ticket and correct forms is long, it moves at a steady pace thanks to the one overworked customer service rep at the front. And at least the corridor is big enough so you don’t have to wait somewhere cold.
After you get the right form, there’s enough counter space to fill it out on. (Give it back to the front desk and they’ll hand you your number)
Then there’s a bunch of benches to sit on and wait for your number to be called out. I got a really friendly and efficient gentleman who answered my questions and took my pic and everything. Smiled and stuff. Crazy, nicest RMV people ever.
Best part is the large amount of parking spaces!!!

Stopped by this RMV the other day. After a long weekend (Columbus day), the place was packed with customers. So I went in with the mindset of taking it easy and expecting it to be a long long day.
Surprisingly, the numbers kept moving on the display at a very steady pace. The staff giving out forms to be filled and number tickets was very efficient. Very quick indeed. The staff inside, who works on your specific transaction is very good too. I haven’t seen much difference between the staff at any of the branches. They are very nice, hard working people.
The space inside is not very large given how big a crowd this RMV gets. Hopefully they will do something about it (although not sure what they can do other than expanding it to the 2^nd level). In contrast, the parking lot is huge. Can easily hold about 300 plus cars.
It was an interesting day at the RMV for people watching too — if I may! Just puts things into perspective — the kind of people who are coming in here for all sorts of their automobiles’ related transactions — are the ones who share the streets with us. Very, very interesting indeed. (some actually sent shivers down my spine — for obvious reasons. God help us everyone!)
One new thing that I found this time (after years of not visiting this branch ever since they closed the one in Quincy and moved it here), they now have a Food Truck outside! Yes people, they have a Food Truck selling kebabs and rolls and such, right outside in the parking lot of this RMV. Now that is a genius! Only had I known this before, I would have come and tried something at this food truck while waiting forever for my number to be announced. Oh well — till next time. But hopefully I won’t need to visit the RMV any time soon…

Today is monday september 15^th i have been here since 9am it is now 4pm and have not been seen yet i have to pay a bill and cant leave till i do or i have to start the process over this is a disgrace treatment poor nowhere near enough help i will never come back to this branch again if you read this give yourself the entire day if your stuck having to go here horrible set up im amazed anything gets done here

Incredible incompetence.
Went to convert my driver’s license, brought a 1099 from Maryland mailed to my MA address a few weeks ago, my US passport, my SS card, and my Maryland driver’s license.
They refused my 1099 from Maryland as proof of MA residence. They lied and said they needed a date on it.
I went to my car and got my car insurance policy that was clearly renewed in the last week and said MA on it. They refused this too, said they needed a residential address on this.
I went home and got my paystub. Came back. Noticed that they had not returned my Maryland driver’s license back to me from earlier. Refused to look for it for me.
And this is the story of how I lost my driver’s license at the RMV.

As one reviewer put it; complete morons at this RMV.
I purchased a car in NYC and was looking to get it registered in MA.
I presented all of the proper paperwork and then some: RMV-​1, Title, NY Registration, Bill of Sale, MV-​29 (so I don’t have to pay tax again)
Here’s how that convo went:
Me: «I’d like to transfer an out of state registration to MA. Here’s my paperwork.»
Them: «We need you to pay tax on this car.»
Me: «I’ve paid tax in NY. No need to double pay. Here’s the bill of sale. Here’s the title. Here’s the reg. I wouldn’t be able to have those 3 documents if I didn’t pay tax.»
Them: «Sorry sir. None of that proves that you paid tax. You need the NY equivalent of an ST-​7r»
Me: «So you don’t know what form I need from NY?»
Them: «…No»
Went to NY and was told the paperwork I needed didn’t exist since the title/​reg/​bill of sale was proof of my tax pmt.
Back here and got stuck with their circular logic. Went to the RMV in Brockton and was out in 15 minutes. Complete idiots working this RMV. Enter at your own risk.

Okay, I’m not surprised that some people have had bad experiences — this is a government agency after all. The morning we were there, they had a big issue with the queueing system and a bunch of people got stuck waiting for simple license renewals, which was obviously bad for them. But they seemed to have straightened it out, mostly, by the time we got there — and the entirety of our visit took about 20 – 30 minutes for two out-​of-​state license conversions and a car registration. We filled out all the paperwork in advance from the website, which definitely helped, but I was really surprised by how pleasant and friendly the clerk was, too. She even smiled and made small talk with me about how (and why!) license pictures are always so terrible. I can’t remember the last time a motor vehicle employee cracked a smile while they were helping me. Definitely worth a drive if it’s not the closest office for you.
Not specific to this location, but the RMV’s online license application walkthrough is really great. It prints out a ready-​made form that you just need to sign and bring with you, and it takes one piece of information at a time so it’s really simple, and not overwhelming like those kinds of forms often can be.

One of the better registry’s I’ve been to, the people working there actually seemed happy and helpful!

REALLY? 3 hours to get my license renewed? I thought you were NEW AND IMPROVED! Only to get to the window to get some pissed off rude guy!!! Thanks for being rude to me after I sat there for 3 hours waiting for YOUR ASS!

Received my license in the mail this day.

5 stars for a RMV? Yup, you’re reading that correctly.
This location is pretty great. There’s parking, and the tickets they give you at customer service have an approximate wait time printed on the slip.
I stopped by this week to switch my registration & plates from my old car to a car I’d just purchased.
I’d already stopped at my insurance agent to get the form I needed from them to prove the car was insured, so 13 minutes later I was in front of the RMV clerk having my paperwork processed.
Now, I’d mistakenly been told by my insurance company that the RMV would take a credit or debit card for this, but that’s not true — it needed to be cash or a check.
I was a little annoyed at my insurance company for giving me incorrect information (especially because my condo was on the way from the insurance office to the RMV so I would have stopped to get my checkbook if I was correctly informed.)
But the RMV staff was wonderful. They gave me a slip of paper that would allow me to bring the check back with me and not have to wait again.
A few hours later, I was back with my check, and had everything all set within 10 minutes of arriving.
Their system of issuing tickets is based on what you’re there for, and it seemed to be working quite smoothly.
The RMV is usually the subject of jokes, but my experience at this location was pretty great.

I recently took my driver’s test at this location and passed! OH YEAH!

Go to Braintree for your driving test… Do not go to Plymouth. The male instructor who conducts driving tests in Plymouth is a racist bigot. If you are a male, or if you are black, or if you are a foreigner, avoid the Plymouth Registry of Motor Vehicles at all costs for your driving test. My husband has been driving for 10 years in another country and is legally in the U.S. This guy failed him three times for ridiculous and petty reasons. The last time, he claimed he didn’t have two hands on the steering wheel. He only took one off to back up!
He went to the Braintree registry and the instructor told him there is no other way to back up except to remove one hand and put it on the right passenger seat so you can fully turn and look backwards. He apologized for the Plymouth inspector for failing him. The guys in Braintree are clearly reasonable, fair, and do not judge you by the color of your skin or for having an accent!
Braintree Registry of Motor Vehicles is the best for your driving test. Even if there is a longer wait (because the word is out on these guys), it is worth the wait.

I don’t know how I can give my experience here any less than 5 stars.
I needed a new licence + picture. I walked in (on a Thursday around 4pm), filled out the form, waited exactly 11 minutes, walked to the counter, got a new picture taken and walked out. I’m serious. In and out of the RMV with new licence in hand in under 15 minutes.