Quirk Kia

I’ve never had a problem with Quirk Kia or Jerry Hunter in the almost 4 years that I’ve been leasing from them but everything changed this Veteran’s Day. Suffice it to say that the dealership, Jerry Hunter and Matt, the Sales Manager are not honorable. I was gouged by someone that I was friendly with and I’m a veteran, a loyal customer and I have an averaged credit score of 804!
So if they gouge me just think what they’ll do if you’re a first time customer or you have a bad credit score. I’ve opened up a case with Kia’s corporate office, I’ve complained to Jerry and to Matt (Matt hung up on me the other day) and now I’ve written to Daniel J. Quirk, the owner since everyone is unwilling to assist me.
The first two lease deals (2012 & 2013) were decent deals but this year since I was approaching the 6 month lease term end I was being hounded by Quirk’s customer service and then Jerry started mentioning new deals to me. I kept saying no and now I’m furious that I went in on Veteran’s Day around 7:30 that evening because Jerry said I had to come in on that day to get a great deal! He promised to keep me at the same monthly payment to get into a new Kia Optima Hybrid. It was the new blue color that I wanted but it didn’t have the sunroof so I should have run as soon as he told me that but I still went in because I trusted him based on the past two leases.
Low and behold the deal changed once I went in to sign the paperwork. The new sales manager and/​or Jerry were trying to gouge me so I ended up paying $ 1,064 in fees which I questioned and then I was told that I also had to make the first car payment so the total fees would be $ 1,364. Doesn’t seem like a deal to me since I paid around $ 700 — $ 750 on the other two leases and that price included the first payment! Also, the November payment on my old lease was also made on 11÷11÷15 so I questioned that and I was told that it was the only way that they could get me into this great hybrid deal. BTW, the hybrid cars are getting eco rebates from $ 5k to $ 7k and I found out that this particular car received $ 6,900 in eco rebates but it was never applied to my lease price! Quirk Kia kept the rebates for themselves and then they added 3 months to my 3 year lease term and since I assumed (which you should never do even if the salesman is a friend) that I’d be getting 12,000 miles a year for the yearly mileage I later found out that they had reduced it to 10,000 miles? So explain to me again why I had to come in on Veteran’s Day to get a great deal on a new hybrid Optima? Also, the 2013 lease vehicle that I turned in was 6,000 miles under mileage. Quirk Kia received a pristine Optima that was extremely under mileage and yet they still chose to gouge me. Oh it gets better… I was berated by Jerry for questioning the contract. He became rude to me and told me that I was super annoying because he even failed to put the copy of my contract in the glove compartment when I came to pick up the car the following day. Then I had to come back for the third day in a row because they didn’t complete my registration or inspection sticker.
Then I saw all of the Black Friday deals being advertised which were better deals than the «deal» that Jerry gave me. Unbelievable! And of course I’m being told by Mr. Jetsetter that «it’s only money and I can’t take it with me plus it’s not like I’m supporting a family…». Really? Well when you lose your approximately $ 3k commission I’ll repeat those words back to you and you let me know if it stings or not Jerry… So disappointed and stunned at your hurtful and manipulative tactics. There was no reason for treating me this way and yet all you or your sales manager where seeing were dollar signs. Shame on all of you! And adding at the end that I shouldn’t worry about because you’ll get me out of the lease later is really the icing on the cake. You expect me to pay more processing fees, higher excise tax and insurance costs so that you can move another Kia and get sent on another vacation.
Jerry is one of their top salesman and they send him on extravagant trips at the customers cost since he’s obviously rewarded for gouging customers and friends. I should have a great deal on the 2015 Optima Hybrid especially since it was the end of 2015 and I’m a veteran. I’ve asked for half of my fees to be returned, the lease term to be reduced to 35 months after the first payment as the other two leases and my yearly mileage to return to the customary 12,000 miles. That would make the lease deal a good one. It still wouldn’t be a great deal as Jerry promised me so the moral of this story boys and girls is to never trust a dealership even if you’ve had a great relationship in the past and never trust a salesman even if you’ve had a great relationship in the past. They’re out to make money at any cost. They aren’t honorable and I doubt they ever will be so you’ve been warned.
Wishing everyone a better 2016!

My brother just bought a car from here a 2014 Kia Sorrento with everything fully loaded, total badass.
The salesperson that we dealt with was Frank Burns he walked us through the whole process even got us a new set of keys on a previously owned vehicle (courtesy of the used car manager Matt Sweeney) which is unheard of and on this particular vehicle if he were to do that on his own it would be roughly $ 300 or more the place is extremely professional clean neat very high-​volume so you can get a really great deal. Yeah I would highly recommend anybody who was looking for a new vehicle especially Kia to go here! I also wanted to recognize the efforts of the finance manager Mr. O’Toole.

«Are you Hmong?» was the first thing that this sales person asked me as I was introduced to him. I politely said No. I found him very offensive and rude in his demeanor as well. The website showed $ 88/​month lease on a 2015 Kia Optima, I called numerous times and spoke to a lady named «Tina» to verify this information was correct. She confirmed that was correct, to her credit, she did give me a bottle of water when I arrived there. I traveled to this location on 8÷31÷15 and arrived at 6:30pm, only to be told by multiple salesmen that was solely for marketing purposes. FYI this is called a SCAM. I was also forced to test drive the car even when I repeatedly refused and said there was no need to do so. I respectfully said that I would like to negotiate the price as I already have a Kia Optima and I know how it drives. I was then asked to follow a person outside by forceful command. I was also forced to go inside the car so I can test drive the car to make his boss happy. At this point, I felt like I was being terrorized and I politely asked him to drive the car and I can sit on the passenger’s seat. He apologized for forcing me out of the office as test driving was considered a standard procedure. This was a terrible experience to say the least. I felt harassed and almost fainted from their aggressiveness. I will never go back, but there will never be repercussions to these incompetent and unprofessional sales people. Throughout my stay, I have showed these people politeness and poise. This was my worst experience at a car dealership. What a nightmare. God help them.

For about two weeks, I researched (via
and AutoTrader) new cars to replace my aging Chevy Cavalier. I decided on Kia as they are more affordable and have high consumer safety ratings. At first, I thought that I would have to travel to Norwood or further to find a Kia in my area, but I was pleasantly surprised to find a Kia dealership right in the neighborhood.
When I parked my car outside the dealership, there was a gentleman waiting in front of the doors to greet me. Why anyone is complaining about this is beyond me. I’m about to buy a car… coming out and greeting me is a respectful gesture.
Luck of the draw, I was greeted by Jerry Hunter. Affable, understanding, kind, and a good listener, I was lucky to work with Jerry for this transaction.
I tell him that I’m looking for a sedan. So he says, well, then you are looking at the Forte or the Optima. We look at both models… I sit in each to get a feel for the cars… and I end up liking the more compact Forte over the larger Optima. So Jerry grabs the keys to a Forte and we take it for a spin around the neighborhood. On the ride, Jerry and I talk about vacations, music, and food… everything BUT the car. It was great. He made me forget I was even test driving a car — I felt like I was driving around with a friend.
Back at the dealership, Jerry kept me informed the whole way through. Expectations were held in check. He never made any overtures about being able to do something and not following through on it. The finance manager that came over was brief, to-​the-​point and polite. I knew I couldn’t sign and drive because it was a Saturday and my insurance agency wasn’t open.
Before I left the lot on Monday evening, Jerry sat in the new car with me one last time… helped me set up my phone on Bluetooth, showed me how to work the console, where to find the lights, windshield wipers, etc. I giggled the whole way home as I was so excited to have my brand new car!
All-​in-​all, this for me, was the best first-​time car buying experience I could have asked for. I don’t think it would have been half as great if Jerry Hunter hadn’t been my sales rep. If you are planning on buying a Kia, go to Quirk and ask for JERRY!

These salesmen are vultures! They are attacking the moment you open your car door. Their overly aggressive style had me never return and buy from another dealer.
Also, they gave me a quote for a lease and then went back on what they told me trying to add another $ 130/​month onto the original quote.
Don’t waste your time with these guys. Take your hard earned money and time elsewhere.
CAW-​CAW— Later Quirk Vultures.

I would never go to these petty extortionists again. I needed a couple of simple things done which they managed to screw up with a bad attitude. First off they didn’t have my appointment recorded when my wife got there with the car even though I had spent several minutes on the phone with a service manager to make the appointment. They did an inspection and never put the new sticker on the glass. Not to worry though because I had to go back there today anyway to pick up a cap for the power steering fluid which they ordered for me. My wife goes there and they charge her eleven dollars for screwing on the cap. Never gave her to option to just take it with her, just did it and charged for it. Pretty pathetic that they would charge for something like that in the first place especially after messing up with the inspection sticker.

Wish I could give «0» stars. Was actively searching for a new car to replace my wife’s aging one. She researched KIA and decided on a Sportage. Went to Quirk because the are close to home. Pulled in in my truck and was «greeted» by a foul smelling man that shoved his business card in my face and barely spoke English. Told him I was looking and will ask questions when I was ready and please allow me to wonder alone. Well he stayed right on my backside as if he was attached to me. Again asked him to back off. He gave an attitude about it. Got in my truck and left. Went to Central KIA in Norwood. 2 days later, my wife drove out of Central in her new car. We went right to Quirk and informed them why they lost out. Told them the salesman at Central did not follow me or force himself on me. He waited for me to come to him. Saved money. May not be close to home, but Central guys are nice, sincere, and friendly. Not the people at Quirk. STAY AWAY from these rude disgusting people.

Last night, I went with a friend to Quirk Kia, both of us intending to lease a car for the first time. At first, they sat us both down together despite the fact that the two of us were making separate transactions and preferred not to share our personal information; we had to request to meet with separate salespeople. The salesperson with whom I worked was actually very helpful, and nice, but ultimately I dealt mostly with his Manager.
The salesperson asked me the basics and then took the information that I had already provided online to his finance person. He came back with the news that I didn’t qualify for a lease, which was pretty shocking to me. I pushed back and said that I was aware of my credit score and asked for more details; his manager came over to me and explained that I probably didn’t really know my score and that most online trackers «round up.» He then proceeded to tell me that I needed to buy a «super cheap» car in order to build my credit. I was not interested in financing a car, and continued to question my lack of qualification for a lease as the Manager continued to point to car after car, that didn’t fit my needs.
Finally, I told them I was not going to make a transaction today and proceeded to wait for my friend. On the way out, I asked *again* for a copy of credit report and they said that they could not give it to me, but could tell me my score. Well, it turns out they ran the wrong person’s credit, and didn’t bother to check any of the details against my license or application. With no apology, only a promise of «if you come back, we will take care of you,» I left, with no intention to return.

I wanted to delete my previous review and just leave it at that because I do not like to be negative, but Since it cannot be deleted I’d figured I share my story for anyone who wants to know and listen.
After a month of them having my boyfriends car the service team said the problem was fixed. He got his car back with no gas, even though it was full when he dropped it off, and then it broke down for a second time. This time we were told he would be able to get out of his lease and Kia would figure what was wrong. After a week of Kia engineers being down we were told he had to stay in his lease and was given a rental car to use again. After the two weeks passed and they basically just replaced the whole mother board of the hybrid car we were given the car back. During this time we only heard from the service once on an update with the car and they couldn’t tell us we’d get the car back until finally one day they called. This is obviously the shortened version.
They were not happy that my boyfriend had given them a bad review on google and refused to fill his gas tank up even though they have told him they were driving it around.
The only reason I am giving two stars is it seems like the car is working after our 4 attempts and towing because the car was not working. But it should never of gotten to that point.
The reason for the two stars is because we were:
1. Promised something that had no been held up
2. Horrible lack of communication and response
3. They don’t care about the customer
4. They only care about themselves and the reviews they get, honestly, one of the first things they asked us to do when this first started was to give them a great review.

Here is my story:
I went there today trying to lease an SUV either Kia sorento or sportage.
Walked in, first impression, the salesperson was sitting out there at his desk, looking at me, not even thinking about standing up and greet a customer. I walked in and he was asking if i needed help with anything, still sitting in his chair, disrespectful.
I explained him, that I wanted to lease a car today and would like to apply today, and I was pretty serious not just shopping around. First thing he asked was if i had any credit score, i felt disrespected and like I was a waste of his time.
I would say his name but he didn’t even bother introducing himself!
On thier website it says 0 money down and 119 $ a month and you walk away with brand new Kia sorento! It turners out that there are all kind of hidden fees up to 3800 $ that don’t even go in the cost of the car, something like you would get a 400 $ rebate if you are a veteran, but if you not the one you are end up paying it. When I asked him why do they advertise it for 119 with 0 down if that is not even half of what you need to pay, he answered — its marketing, and quoted «Do you know what marketing is?»
The reason why I gave 2 stars was because he gave me all actual prices I’d have to pay so I didn’t waste my time. Thank you.
Really bad customer service from this salesperson. Please avoid going to quirk. I went to Burlington dealership right after Braintree and walked out with a Kia sportage for a price they advertised. The salesperson greeted me right away, introduced himself, and invited me to sit down, not waited until I get to his desk. Nothing like quirks experience.
I hope this review will help to improve your customer service.

In the past, it’s been a struggle with certain dealerships to try and buy a car. But it was different here.
Jerry and the others who helped me were so nice, and worked really hard to get me a good car in my price range.
When it’s time for another car I will definitely be back here!

I got a 2015 Kia Optima SLX from here last week. I’ll admit, I was terrified to go car shopping, just because of the reputation of salesmen in general. I can’t begin to say how wonderful these salesmen there at Quirk Kia were. I dealt with Eddie, who was more than helpful.
The premises is very well kept, and the showroom, though small, is quite delightful to look at. In fact, I was so drawn to a vehicle in the showroom, that they literally drove it out of the showroom and it became mine.
Not to mention they gave me a fantastic deal on my vehicle. If you’re looking for excellent service, this is the place. Too bad cars aren’t a frequent purchase or I’d be back soon!
Thank you to the guys at Quirk Kia for making it possible to go home with a fantastic, quality car.
I would like to add though, that I ran into the Quirk Chevrolet building to grab floor mats from the parts department, which is oddly located behind the Chevy showroom, and THOSE salesmen looked at me like I wasn’t good enough to be in there. Good thing I stuck with Kia.

I recently bought 2 cars from this dealership, when we took delivery my wife’s kia soul 2014 with 10 miles on it had a tire traction control light on, when it was pointed out to the sales Mgr he said «it’s a new car and the light should go off». I was driving my 2015 Sorrento with about 8 miles on it, and it had a vibration in the chassis. It took a combined 4 trips to the service dept to address these problems.
I don’t blame the service dept as much as the sales dept because customers shouldn’t have to visit the service dept on day 2 of driving brand new vehicles!
Quality control should identify these defects before they sell the cars.
Service department was good, sales department was just happy to sell 2 cars felt they were indifferent about quality of vehicles.

I had a wonderful experience at Quirk Kia. I knew going in that I was interested in the Soul but as a first time car buyer was nervous about getting the right deal. Shawn and his manager Matt were extremely helpful and straight forward. He took the time to explain all of my options and worked to find a deal that worked for me without any games. They worked through an outside bank to get me the best rate, and set me up with an insurance agent to make sure I had the right coverage. Couldn’t be happier with my experience and more importantly my car!

Update–
Thanks to Tom M. for contacting me about this issue. Richard Pearson also contacted me.
Thanks!
Quirk KIA Service dealt me a real blow this week. After months if pestering emails about the urgency of changing my oil on their schedule, not mine, I get zero response from Service. It seems that two service writers I work with are no longer employed there and everyone else is too busy to return phone calls or schedule an appointment. Pretty serious. Good luck to Phil and James in their new jobs.

In need of a second vehicle and I heard that Kia’s are one of the safest and most reliable cars. Surprisingly, I had the most pleasant experience here! I spoke with a salesman Alix over the phone and he was super informative and knowledgeable. He reassured me that he would be there any day and time I could come in to make sure he was personally there to help me find a car at my budget price. When I came in to speak with him about a week later, he remembered me from our phone conversation and exactly what type of car I wanted! He showed me all of my options, prices were exactly in my price range, and most importantly he was professional the whole time. I definitely recommend coming here and asking for Alix! He won’t try and sell you something you don’t want, he’ll only make the process easier!

Many people working here but not one asked if they could help me. Its called customer service!

Great service — just leased a car for the first time — Kia Forte. When my husband and I first arrived we were greeted by Ed who was extremely friendly. I did not feel pressured to purchase a vehicle that day and felt well taken care of. Ed quickly located the two cars we first wanted to test drive (both Optimas). Both cars were great but when we went inside to negotiate we were told the prices listed in the newspaper were not accurate and that the prices were only if you qualified for specific rebates, which we did not. Although Ed did do what he could to see what we might qualify for and was apologetic about how the ads could be confusing and understood why we might be frustrated.
Another associate also came to speak to us about the price difference and after it was clear we weren’t going to be in the same ballpark they helped us find a car that would be more in our price range.
We were able to test drive the Forte, which they also had ready for us quickly. We spend a good 4 – 5 hours at the dealership and finally made a deal. During this time they did also offer us bottled water and tried to make us comfortable. They did the paperwork as quickly as possible and explained all the charges, etc. since we’ve never leased before.
Great car buying experience since it can often be extremely stressful. Although we were here for a long time, we finally found the right car for us — great price — great service — great value. I picked it up yesterday and I LOVE it! I was too late to get an inspection sticker but he said to come in whenever is convenient and they’ll get me in and out quickly. Or I could go somewhere else and bring them the receipt — whatever is the most convenient, which was nice. Added bonus — picked it up with a FULL gas tank — honestly thought they’d maybe fill it up ¼ the way but was very happy with the full tank. Ed mentioned he’d also be calling in a few days just to check in and make sure things were going well for me. Great experience — thanks Quirk Kia!

DO NOT GO HERE. At first this was the only dealership I knew, so I’ve gone several times for car service. This last time, it seemed like they were quoting me even higher than normal (it’s always been more expensive but I though I was paying for quality.) One of the managers even told me I needed my tire replaced because of an issue with the sidewall. Long story short I decided to get a second, and THIRD, option. Come to find out Quirk Kia not only was charging me extremely high prices (almost double in some cases), but they were saying I needed maintenance on parts of my car that we’re perfectly fine. Also, there was NOTHING wrong with my tire, when I questioned them, they couldn’t even explain themselves. It’s upsetting because the people SEEMED so friendly but they are completely untrustworthy. I will NOT be going back.

Business was completed without much hassle. I already know which car I wanted and I have done enough research online to know the fair value of the price. The first person I met at the dealership was Jerry. I told him exactly what I wanted and asked him to go direct to the pricing. He explained everything about the car to me and work on the price that I want. Hiccups the next day with the auto insurance before I can get my car but he was there, calling me throughout the day to sort things out in order for me to get my car asap. Really good service. Ask for Jerry!