Nordstrom

Such great service. The woman who sold me a pair of sunglasses was super friendly and helpful. I forget her name, but she used to be a personal stylist. Also, the shoe department was able to stretch my heels in 24 hours the day before New Years Eve free of charge. They saved my life that day or else I wouldn’t have been able to wear my shoes at all. Always pleased at this Nordstrom.

Nordstrom overall is a good, solid department store. I primarily purchase my shoes here as I find that Nordstrom has the best selection in the price range that I am in. Every now and then I will purchase a shirt or tie – I feel that the dress clothes (e.g., suits, dress shirts, slacks) are geared towards an older demographic, and so I rarely find anything that suits me. Also, the Rail (targeting «younger» shoppers) is just not my style. Service is always friendly, and the Associates are always helpful.
Of all of the Greater Boston locations, the Braintree location I find is the best for me.

Steven at the men’s department is very helpful and informative. Service is 110% here at Nordstrom. It’s kind of unbelievable the things they will honor when they say they will. Thank you for going beyond what was asked .
I’ve had issues with stores down at Wrentham outlet at the «sev7en for all man kind» store. Spent about 300 $ there, wasn’t satisfied with what I had purchased. The jeans can run a little log or big at times. I came back returning 2 jeans worth 300 $ and told me I couldn’t get a cash refund for what I purchased (purchased it in cash also). I didn’t read the fine print but I don’t think you should have to when going to a store that charges 150 $ and up for single items. They gave me «gift cards» to spend at their stores for next purchase, wow. No thanks but I had no other choice but to spend 300 $ at any” 7 for all man kind” stores. Never came back again after that. This kind of practice makes it hard to trust these kinds of issues when they come up again. Sorry .
Been in Massachusetts only two weeks. Been to this store 6 times. Bought gifts for family members the classic uggs, toddlers classic uggs, and some women’s Nike free runs flyknit. Confident with these buys. Pretty happy with the service too.
At Nordstrom when they say they will honor some thing, they actually do it. From a sale item that seems questionable to little misunderstandings they are truly fair and will make it right without a hassle. Bought a couple pairs of shoes from men’s and women’s department and I’d have to say that the men’s shoes department associates were helpful and patient. I walked around trying shoes for half an hour. They aren’t pushy. They won’t make you buy things you don’t want. But if you want a certain item they will do their best to assist you. They even ask you if you’re sure if you want he item haha .
Check out the men’s department if you have any questions ask Steven The guy is genuinely good at what he does. Wouldn’t doubt him again. Was real nice over the phone to. I’ll be making a lot of trips here before the leave the state. Would recommend

Went to Nordstrom for MAC makeup products. Sat with make-​up specialist Amanda and she showed me so many different make-​up techniques. She was fantastic and helped me with any questions I had. I will definitely be coming back here for all future make-​up purchases! Just a little pricey but that’s MAC for ya.

I rarely Unilocal but felt I had to give a HUGE compliment to the customer service that I received at Nordstrom’s. During this busy Holiday season the last thing that you want to do is spend more time at the mall than necessary. Unfortunately upon returning home from my shopping trip, I realized that a sensor had been left on a pair of pants that I purchased. When I called Nordstrom’s to see if there was anything that could be done at home to remove the sensor, the customer service rep did not skip a beat and offered for a sales employee to drive to my house and remove the tag. With that being said, within the hour a friendly sales person came to my house to remove the tag. I can not imagine another store that would even OFFER such a solution. I was so impressed. Thank you Nordstrom!

This is a nice Nordstrom, just a little smaller than most. There is not a lot in the store that you will find in the big ones. But, still very nice, with a bit smaller shoe area.
They do have a lovely restaurant upstairs. I love checking out all the Nordstrom Café’s, they are all a little different and they all serve different menu items. This one in particular serves wine and they push it.
I had a lovely salad with Salmon on top, and my favorite soup there, the Tomato Basil. It was all great. It is a dimly lit place, so it is very relaxing.
Of course you can always find great things to buy at Nordstrom and this time I had a great lunch as well.

Great selection of clothes and leather goods. Sales associates are so helpful and friendly. Each departments are clean, neatly organized and I had no problem finding what I needed. Not to forget, the Nordstrom café is like cherry on top. True gem of Braintree.

Nordies how I love thee! You can never go wrong with the awesome customer service here. Bought some shoes here and for some odd reason they sizes were mismatched. The awesome salesperson got me the correct sizes. Took my nephew to the kids shoe department and he was so fascinated by the fish tank! cool points Nordies!

Great customer service. The employees are friendly and very helpful when I needed items located in the store or ordered. It’s a bit pricier than other department stores but also offer brands that the others in the Plaza don’t.

Recently visited mens suite dept for a suit that I needed in a hurry. I was greeted by a very friendly sales woman. I told her what I had in mind and within few minutes I was trying on suits. Quickly found the suit I wanted. I was offered some suggestions on shirts, ties, belts etc… I did not at all feel pressured or like I was trying to be up sold. They were smart suggestions that I valued and ended up buying a shirt to go with my new suit. The suit needed some alterations and the tailor arrived quickly to take measurements. I was told I could pick up my new suit with alterations the next morning! I was called the very next morning and my suit was ready.
This store and it’s staff set the bar for customer service. My entire experience was exceptional. I have never shopped nordstoms having assumed it was too expensive. For what I payed for my suit, the service I received, free alterations, and a rush to get it I am very pleased with and feel I got a great value. I highly recommend the mens suit dept at nordstoms at the south shore mall.

Called customer service at corporate headquarters, they found my receipt in a minute, said returns should not be handled that way.
Customer service agent said she would email my receipt, still waiting…

Awesome Nordstrom. It is clean and very well organized. But then again when has anyone been in a messy Nordstrom? I love shopping here (when I have extra money of course), as it can be expensive. I have had a few sales people who are awesome, they really want to help and really care if you like what you are buying. Others you can tell are more helpful because they want to make a sale. Not a reason to lose a star
though because those are far and few.

Excellent service and return policy. I have never had a problem returning clothing here or having the correct size shipped to me free of charge. Everyone is always helpful. This would be a 5 star review but they lose a star because most of there best mens clothing is only available online. You can however return to any store location.

This is the smallest Nordstrom I have ever visited and its selection is very limited. I love their service but the sales associates are polite to the point of obsequiousness. Just keep in mind that they’re not really your friends. They’re friendly and helpful but ultimately they want your money.
Now on to the good part — cosmetics. I am a cosmetics, skin care and fragrance junkie. I can get most of the same products at Macys but ehhh. I’d much rather go to Nordstrom where they have a bright, clean and well laid-​out department. I also like that the sales associates will go to other counters if they think a product from the other brand is better suited for your purposes. I appreciate the honesty.
As for upselling, beware the shoe department. If you ask to try on a relatively inexpensive shoe (say $ 100), the sales associate will invariably come out with two boxes of similar shoes in the $ 200-​$ 300 range. In my experience, they’re the only department that does this.
Overall it’s a great department store for the area. In the grand scheme of things, it’s not the best Nordstrom and I can’t get that Nordstrom high that I get in other stores in places like San Fransisco.

I never have a problem spending money at a pricey department store whose service matches its price tag and Nordstrom is no exception!
Mom & I visited Nordstrom for a swimsuit I found online; the color I wanted wasn’t in stock so I got it shipped to my home, but when it arrived I decided to go with the color I tried on in-​store instead. Mom exchanged it without a problem, and I absolutely love it!
Shopping here was speedy (we were in a rush), effortless, and I felt like a priority.
Mel (an assistant manager– lingerie department) was the associate assisting us; she was kind, patient, and seemed she genuinely liked her job.
I got what I needed and it was just such a pleasure! I couldn’t not write a review about this particular location!
(:
Visited in Novemeber: Needed a swimsuit for pageant. Spent $ 130. Sorry, I’m finalizing my review so late!

People usually think of Nordstrom’s as being snooty & stuffy because of all the high-​end clothing & products. If you spend any amount of time in this store, you’ll find it’s the exact opposite. Sales associates are picked with particular care & training is offered (I know, because I once applied to work at this location & also had a friend who was employed here). The juniors section is where I find myself looking for new shirts, pants & the like. The women’s section have some cute dresses, which I’ve purchased many of & if they don’t have your size, they’ll call over to another location & have it shipped for free to your home. My husband always finds very helpful customer service in the men’s sections. The shoe department is huge but pretty expensive unless you check out the sale racks. Sometimes, they have a piano player tap out some tunes & it sounds so pretty while you shop. Oh also, the makeup counters are the best around!

Love Nordstrom! I usually visit the store whenever I am at SSP and this past weekend was no exception :)
My mom and I were looking for a dress for her to wear to my cousin’s wedding. We decided to try here to see what dresses they had. We had this staff member, Joan helping us. She was WONDERFUL! My mom and I had picked out a few dresses for her to try on and Joan helped us into a dressing room and kept running back out to the floor to gather more dresses for my mom to try. She offered to even run downstairs to find shoes that would match dresses so my mom could buy the whole outfit for the occasion.
My mom did decide on one of the dresses and bought another outfit as well. Staff was wonderful this time around and every other time I come in here to splurge on some Marc Jacobs merch :)
Joan was wonderful and very friendly, she was also super knowledgeable about the collection that is offered in Nordstrom.

I finally had a chance to experience the «Nordstrom difference» that I’d heard about from friends for years. Not gonna lie, it was easily the best shopping experience I’ve had to date. A couple items from the Anniversary sale caught my eye and off I went. The salespeople here were just wonderful and went the extra mile — adjusting the band/​date and polishing up a new timepiece, searching for shirts in my size and de-​gutting them for me, etc.
Obviously, the price point is a step up from other department stores and many retailers. However, the difference in quality and service is readily apparent and totally worth the money provided that you keep a keen eye out for the sales.

I’m a huge fan of Nordstrom and I was so excited when it was announced that the South Shore Plaza would be getting a Nordstrom. It took practically forever for it to come to life, but it is certainly more efficient than having to drive to the North Shore or Natick for the Nordstrom shopping experience.
I’ve never really had bad service at this location, but for as busy as the Plaza is, you would think they would have more staff in some of their busiest areas: shoes and cosmetics. There have been numerous instances in which I’ve waited and waited for service.
One of the best times to shop at Nordstrom is during their Anniversay Sale — you can typically get shoes and clothes for up to 50% off or more and it’s definitely a bargain. For instance, I picked up a pair of Vince Camuto heels originally priced at $ 120 for $ 50 during their sale. Their shoes sales staff can be a little overworked and there have been times where the service has just not been to what Nordstrom typically stands for. When I asked to try on two pairs of heels, the sales person told me, «You want to try these on? They are three different sizes! Do you know your size you need?» Isn’t that why you try things on?
Their return policy is pretty standard and I’ve never encountered a problem when I’ve had to return clothes and even cosmetics.

I like the Nordstrom’s in Braintree, Nice & spacious, & Clean! Nice shoe department & make up counters
However, the sales people are very friendly, ok, they are overly friendly.
Just let me know that you have acknowledged me, and then leave me alone to browse at my pace: STOP coming up to me every 5 minutes;
And when I am ready to check out, let one of the other sales people ring me up, if you are with another customer. I don’t want to be held hostage waiting to check out, when you have been ringing up the other customer for 15 minutes, when your fellow co-​worker is just standing there! I know you all work on commissions, but come on!
The Thank you cards are a nice touch, a waste of paper, but a nice touch.