Nails & Spa

Of the countless times I’ve been to Nails and Spa I have never had a negative experience. Every technician there is so professional and particular and they really listen to how you want your nails to look. While I’m usually a «you get what you pay for» type, I am always surprised by how much value I get from this place. The prices are excellent and my nails stay perfect for much longer than anywhere else I’ve been, including the nicer Boston salons. Everyone is so personable I never end up wanting to leave. I’ve recommended this salon many times and will continue to do so.

I cannot say enough GOOD about Nails & Spa! I was in dire need of a manicure this past Thursday night… Christmas Eve, and although the salon was closing and the owner Jen had 50 people coming over to her home to celebrate the holiday, she stayed open and painted my nails and toes HERSELF! Talk about a great business owner — it is no surprise that she has won Best in Braintree every year in a row! Not only did my nails come out beautiful, but the salon is impeccably clean and they have more color options than I have ever seen… EVER. Nails & Spa and definitely count me in as a new and reoccurring customer!

Absolutely love my nails! I have been to many salons and I haven’t enjoyed my time/​appreciated the quality of service as much as I did at Nails & Spa! Great atmosphere as well!

I never thought I’d give this place two stars but they really dissapointed me the other day. I’ll start off by saying I’ve been to this salon several times over the years and the quality has always been very good however I do not go there frequently because even though it says they take walk ins you end up waiting even when you make an appointment because they’re «so busy» and they are a lot pricier than other local salons. Nonetheless they always do a good job (especially on eyebrows) so I go there when I have time to kill and am in need of a serious manicure/​eyebrow wax.
I liked them so much I got my sister and mom gift cards there which they both used and were very satisfied with the quality. The only problem was they made an appointment and as usual had to wait because the receptionist forgot to put their names down (according to the manicurist). Which is not a big deal, it happens, and they waited for like 15 – 20 minutes. They looked great so this thursday I thought why not go there since my eyebrows were in serious need of grooming. I called and asked if it was possible to make an eyebrow appointment that day, the receptionist said «what time?» and I answered, «When do you think you can fit me in?» and she said «6:30» so I said fine, gave her my name and booked it. It was 5:00 when I made the appointment and I had other errands to run so I rushed through them because I didn’t want to be late. I get there at 6:25– walk in and there’s a ton of people waiting and I can hear the receptionist saying to the woman in front of me «There’s two nails and spas in Braintree, they copied us they stole our name and just made it Braintree Nails n Spa, they’re the number that pops up first when you google us. You must’ve made an appointment with them but we can take you in 20 minutes.» So I’m like, «oh no, so do you have an appointment for an Elise for an eyebrow waxing at 6:30?» and she just shook her head no so i asked how long I’d have to wait and she said 20 minutes-translation:45 minutes. So I said no thanks and asked where this other nails and spa salon was and she told me down the street-​looking visibly surprised I chose not to wait. So I go down the street to other salon and walk in and say I have an appointment at 6:30-what do you know, I don’t have an appointment there either! Luckily they took me right away and my eyebrows came out beautifully to top it off it only cost me $ 8! I was still confused as to what happened though so I checked google and my call log to see where I made the appointment, lo and behold the number matched the address of the first Nails and Spa I went to and infact they are the first number thet shows up on google! So the receptionist lied to my face and to the woman in front of me. Great business etiquette. I know the salon is busy and successful but there is no excuse to lie to a customer and make up an excuses for why they overbooked. And it really annoys me that she blamed it on Nails and Spa Braintree, a new business trying to start up and who acted nothing but friendly and professional. I do not think I will be going back.

I went to see Jen to get my eyebrows waxed but the wax was too hot and my skin got burned. Nothing extreme but I have red bumps all over my eyebrows. On a bright side I really like the shape. If you do decide to have your brows waxed here, please make sure to tell Jen to check the temperature of the wax.

I have been going to Nails & Spa for the past 10 years and I will never go anywhere else again. I have had nothing but excellent nail services as well as excellent customer service from their amazing staff. The owner, Jen, is a sweetheart and keeps the place spotless and updated. Recently, I needed an appointment and they were booked (because they are the best) so I had to find somewhere else to go that day. My gel manicure (from the second-​choice salon) chipped within 24 hours so, naturally, I found myself at Nails & Spa the next day to get it fixed! Pedicures are great too and the prices are very reasonable. Love this place!

Absolutely loved my experience here. I was in Braintree visiting my college roommate for her bachelorette and shower weekend. The bridesmaids agreed we should all indulge in some pampering and made appointments for us to get manis and pedis. One of the best I’ve had! Thank you ladies!
What makes this place stand out compared to past experiences is the following:
— So much space! There are enough ladies to do nails and pedis for all 8 of us at the same time. (Of course, call ahead in that case to make appts).
— The owner is the sweetest person! She chats with all the ladies, is very friendly and makes sure we’re all feeling accommodated.
— Mani/​pedi combo is only $ 45!!!
— They mix their own colors by blending some of the OPI products. The ones without the name label are «made» by them. I got a gorgeous coral/​pink blend that I love! Only at N&S!
— Again, it was a celebration for us and they were so accommodating allowing us to use the lobby area for snacks and drinks.
— It’s super clean and tidy in their — everything is to the highest quality.
Can’t wait to come back before the wedding to get our nails done again.

Jen does a fantastic job on eyebrows! she takes her time and has great pride in the finished product. Whats strange is my brows usually take about two weeks to grow back and time for another wax… her wax has lasted be about a month. Crazy!
When you walk in all the employees look at the sign in sheet and make sure to call you by your name the entire time. that is terrific customer service! I will be back!

I opened a Unilocal account exclusively to express my dissatisfaction with this salon. I got a spa pedicure and a full acrylic set manicure with gel color. I have nothing bad to say about my pedicure experience. It was relaxing, the technician gave me a great foot massage, was very gentle and genuinely took her time. Close to an hour from the time I sat in the chair to the time I got up I was being pampered. This is what earned this place the two stars.
My bad experience was with Jenn. She was the technician who did my acrylic set. She was very careless with the file. She didn’t realize she was making me bleed. Yes, she was very apologetic, however, she kept filing the same area over and over even after I kept fidgeting because my finger was literally throbbing with pain. The cut was deep. She was being extremely harsh with the files. So much so multiple technicians commented on it. They put glue on it and then tried to make it all better by adding cortizone. I have never had such a painful manicure, both physically and financially. Because after enduring all that pain, my total came out to a whopping $ 70.00. And although my experience was underwhelming… I still left a $ 10.00 tip. That’s $ 80 for half great service. I’m appalled that a discount wasn’t offered after all the bleeding she caused. What kind of customer service is this? I surely will not be returning. For that price I can pretty much go anywhere else and have a more pleasant experience. Also, my nails are not even on both hands. She kept asking me what I thought but I just wanted to get it over with and get out of there.
Save your money. This place is overrated and underwhelming.

My absolute favorite nail salon! I always go with my sister cause she lives in braintree, best salon. Great prices and quality as well as service !!

Love this place. Clean, friendly with excellent service. Perfect manicure and pedicure every time.

I have been going to Nails & Spa for years. Jen (the owner) is a sweetheart and greets everyone by name. The salon has a great ambiance and Jen and her staff make sure all clients are comfortable and happy with their service.
I usually go in about every 6 weeks to see Vivian for a mani and pedi and sometimes in between for an occasional mani. I’ve been to other nail places in the past and have gotten fungal infections on my toe nails but I don’t need to worry about that at Nails & Spa. Not only is it the cleanest nail place I’ve ever been to, they have semi private massaging pedicure chairs that are just heaven!
They have a great selection of colors including CND Shellac, OPI Gel and CND Vinylux (my favorite!) in addition to the regular OPI and Essie polishes. They do have some additional gel products but I can’t recall the brands. And the staff is wonderful if you need help finding or picking out a color.
Parking can be a little tough but there is a municipal lot across the street where I usually park. The salon does get very busy but I’ve never had any issues with long waits. I recommend calling for an appointment. They take walk ins but the few times I’ve tried, I’ve been asked to come back at a later time as all of techs had clients. Not a big deal… to me that just shows what a great nail place it is.
When gel polishes first became popular, I got a Shellac manicure and while it looked beautiful, the bright red color was very sheer and you could see the tips of my nails through the color. I called Jen and she not only had me come back in to get them redone with a regular OPI polish, she refunded me the $ 10 price difference between a regular manicure and a gel manicure. Now that’s great service and one of the many reasons I will continue to be a customer!

Nail and Spa is my favorite location to get my nails done. Don’t let the outside fool you, it’s a beautiful salon inside. I like that it’s more focused on nails but there are other treatments available. I’ve never been disappointed getting my nails done here and have been coming for years. I usually book an appointment before. When I call in early in the morning to make an appointment for the same day, they usually can find time. But I think it’s easier just to book it in advance.

I really wanted to like this place because it is convenient and the prices are good. I gave it a few tries… First time I got a gel manicure. It was okay. The next time I got a mani/​pedi. Okay nothing special. The third time I got CND shellac and it popped off in whole pieces like a plastic fake nail within a few days. I have never experienced this with any other gel manicures. I went back and asked what was happening and was told it was likely due to the light color I picked. (Which BTW is my usual and have never experienced this before.) The girl at the front said I could get it redone and she would take $ 10 off and I should use OPI gel. Well I did and the same thing happened. So I went back and asked about it and was told it had to be because my nails were thin. So I took a break & didn’t wear polish for a month. I called to make an appointment and was told I could come in but they wouldn’t tell me who the appointment would be with. Bizarre. I was disappointed as I have been to other places and never had an issue with the shellac or gel. And I find it really weird that they wouldn’t tell me who my appt would be with. I finally decided ALL SET.
Pros: convenient loc, good prices, decent atmosphere, seems clean, the owners are nice.
Cons: questionable gel process/​product? Closed sun & mon. Sassy rude girl at the desk (when the owner isn’t there). Refuse to identify who would be doing my nails.

Beautiful salon, no question there. Really annoyed with my last experience. The person doing my pedicure could not stop texting. I asked her if everything was ok, she said yes, continuing to text. Kept checking her phone over the course of the pedicure and then stopped the pedicure to text a book to someone. It was painfully awkward, but I was just sitting and watching her text so finally i asked if she wanted to take a break to go make the call and she said no. After that I think she finally realized how rude it was. I’ve been here many times, the staff is very friendly and good at what they do. But with so many other nail salons in the area, I probably will not be coming back here.

I have been here probably 3 times now and each time go, I leave completely satisfied!
Just two weeks ago, I decided to have a french Shellac manicure and my manicurist took her time to shape my nails and paint them. They came out looking very pretty! After this visit, I think I am going to stick to Shellac because it is so worth it! I chip and break my nails all the time from work and it’s been over two weeks and my nails still look as good as new!
Will definitely come back again!

I have been going here for a few years, and I’ve never been disappointed. Like any establishment, some of the technicians are better than others. By Maya does an awesome pedicure and Kevin (yes, a guy) does a fabulous job on gel/​Shellac manicures (they offer Gelish, Shellac, and the OPI gel). I’ve very, very picky about my nails, and this is the only nail salon I’ve ever been to that has the same standards as I do.
This place does get very VERY busy. But I’ve never had any problem getting an appointment on the same day I’ve called. You can expect to wait a bit on a Saturday, but they open at 8:00 AM (wow!) if you really need to get in and out. And, if you’re in a hurry, let them know. They’ll do their very best to move you through the process.
For parking, you can park at the municipal lot a half block over or you can look for street parking. It’s never taken me more than about 5 minutes to find a spot, but I’m sure there could be an issue on a really busy Saturday.
They offer you free water, coffee, tea, and sodas while you’re getting your nails done. A Shellac manicure is only $ 25 which is really reasonable, and a standard pedicure is about the same. Jen, the owner, is super nice and tries to come say hi to people. She ended up doing my manicure once, and it wasn’t as good as Kevin, but now I just request him.
This is about the best nail place I’ve found on the South Shore, and their prices are extremely reasonable. I wish they were open on Mondays, but then they would have to be open 7 days per week, and it’s pretty common for similar places to be closed Mondays when they’re open on Saturdays and Sundays.

love love LOVE this place. Been going here for almost three years and won’t go anywhere else to get my nails done or eyebrows waxed :)
I’ve been to other nail places in Braintree and they’re like an assembly line – your nail person doesn’t talk to you, it’s so impersonal, etc. But nails & spa, they welcome you in as soon as you walk through the door, offer you a drink, make you feel at home. Everyone’s just so nice. Always best to make an appointment for your nails, especially on the weekends, but i’ve never had trouble just walking-​in when the time strikes me to get my eyebrows done and they always take me in right away.
Admittedly, it is a tad more expensive than the assembly-​line place i used to go, but the extra money you pay is so worth it. Especially since they take credit cards, and my old place did not. Who carries cash anymore?
What definitely won my family over to this place was 3 years ago when we got our nails done here for my sister’s wedding – the whole female side of the wedding party plus the moms all got their nails done and they let us have a little party in the waiting room. We got to bring in champagne and a cheese tray to snack on while we waited and while we were getting our pedis. They were so accommodating and just fantastic. :)

Ugh. We were there for a wedding, and the experience wasn’t great.
Pros:
They let us bring in our own champagne and stuff for mimosas
The staff was very friendly and helpful
Our nails came out great
Cons:
Parking is really tough, although that isn’t really their fault.
They clearly didn’t do anything different even though 11 of us had appointments. The place was packed when we got there. They took us in two at a time so we were spread out all over the salon and when two pedicure chairs opened up next to the bride, they put two strangers there instead of two of her bridesmaids.
They are pricy! A gel mani/​regular pedi was $ 55.00. I have definitely paid less other places. Also, my feet were still dry after the pedicure because they pumiced my feet for all of 10 seconds.
My friends manicure took forever because the woman doing her nails kept getting up to do other things.
We were there for three hours.
I wouldn’t go back to this place, for the prices they charge, they should be giving more individualized attention.

Wow! I’m so glad that Jennifer D. (review below) recommended this nail salon to me.
I had a day off on a Tuesday, so I headed to Nails & Spa for a beauty day — to get a mani/​pedi & eyebrows waxed.
I was very impressed by the cleanliness of the salon and that I was able to walk in and get my pedicure started right away. They have massaging chairs in the pedicure area, and I’m pretty sure that sitting in them kept me from noticing the earthquake that hit MA while I was there.
I was very happy with the quality of the service I received and will be back soon.
The salon is a little pricey, but worth it because the service is better than some salons I’ve been to in Boston. They allow credit cards for the service costs, but tip is cash only.