Laser MD MedSpa

Have been going here for the last several months for laser hair removal. Very clean facility and the staff is overly friendly. After my third visit, I could see a difference in the coarseness and volume of hair. Though I’ve had several technicians perform the laser treatment on me, they were all very nice and professional. My only complaint is that they really push sales. I was curious about Ultherapy and asked about it. That ended up with them pushing me to purchase the service during my next couple visits. After they realized I wasn’t going to purchase it, they stopped and were still pleasant to me. Overall a great place for laser hair removal.

I went to the Braintree office and was seen by the District Manager Kristi Demase. She sold me a package for laser hair removal and a full face Ultheraphy. She was nice enough to schedule my first appointment for four days after. Unfortunately, by the time I got back home, I received a deployment order and had to leave the country two days before the appointment. The day after of receiving the order and of having payed for my treatments, a Saturday morning, I called the office to explain my situation and to ask for a refund since I am going to stay abroad for at least two years. After several phone calls in between preparing to leave, having to drive my parents to my sister’s house, I was told that it is the company’s policy to not give refunds for cancelled treatments. I begged and begged to no avail. I called CareCredit to see if they could do something, and was told that the payment was still pending and only Kristi could cancel it. Monday morning, the day I was leaving the country, Kristi called me and as a very comprehensive person told me again that she could not do anything because it is the company’s policy and she could not open an exception. She ended by telling me that if something happens to me during my deployment (in a war zone anything can happen) I could transfer my credit to somebody of my family or to a friend (sic)! No need to say that I am still in SHOCK.

I like this place for the most part. The staff is professional. However, from a customer who gets laser treatments, you would think the same person would perform the service every time. I don’t feel comfortable being bounced around. Also, DO NOT let Kristi tell you it is not painful. She is good at persuasion when trying to sell a package. Make sure you ask a lot of questions with your initial consultation! By the way, there is a deal on Unilocal for a free consultation… shouldn’t they be free anyway?

I went to LaserMD a little skeptical because I’ve had some negative experiences in the past… I had Juvederm done for my lips about 6 months ago and still people are commenting, asking where I had them done! Wendy, the nurse is amazing!!! I’ve referred a couple friends and they feel the same! Sarah and Erin have done my laser tattoo removal treatments (tattoo almost gone…) They were both very professional and made me feel so comfortable! I will never go anywhere else: D

I had the SAME EXACT experience as Shelley for the ultrashape. I was told I was a great candidate and more than a month after completing the last session I look exactly the same. The difference is so insignificant if any. I am so disappointed I wasted $ 3000. I wish the manager was not so reassuring during consult. I wish for the price they would compensate by offering some sort of alternative. I feel duped. The staff are very friendly here though I must say and I will try the med spa for other services such as fillers because they have good specials.

I’m going to this place for last two years regularly. I’m really satisfied with their service. All the staff are very helpful and friendly. I have change my appointments countless times but they never complained about it. Technicians are very patient and they are explaining each process. And providing the honest opinion about the services.
Have been a loyal customer for a year now and will continue to be!

I bought a Groupon, and though they asked if I wanted more treatments, I by no means felt pressured by staff to purchase. Everything as far as coverage areas was clear, and staff was incredibly friendly. I have just had my first treatment, so I have no response on results yet, but I will update.

Go see Erin! She’s awesome.. So sweet and knowledgeable, always on time. I’ve had laser resurfacing, chemical peels, botox, and laser hair removal all with success. I highly recommend them!

This is my 6^th laser treatment at this location. Every time I come I am always waiting at least 15 mins or more. I’ve been late once and still had to wait. I had 3 different ladies perform my laser.
The first 2 sessions I had was OK. The lady talked a lot and didn’t record what body parts she performed on me. Shannon did my 3^rd laser treatment and I like her. I made my 4^th appt with her again but had to change the date so I had someone else did my 4^th treatment. I called to reschedule and they messed up my appt but they fixed it (wasn’t very happy with it but they did it). The lady was nice and but tried to get me to buy more sessions, which I ended up doing.
My 5^th appt was with Shannon again. It was great and all but I still had to wait a good 12 mins. Now I’m at my 6^th treatment and my appt is for 6PM. I’m wondering how long it will take before I get seen.
Overall, the service and staff aren’t bad. Shannon is great and very careful. I just wish I don’t have to wait so long for my treatment especially when I rush here after work to make it on time. I also understand its not in their control some time when customers come late but so far I always wait for more than 15 mins for my appt.
Lastly, for some reason they NEVER have weekend appt available. It can be an inconvenience if that’s the only time you can come. I asked to book for a weekend and so far I was only able to get one appt.
Overall, OK staff but service and administrative stuff can be improved.

Let me start by saying Dr. Ballenas has a great personality and his staffs is all wonderful. I had lipo done at the Braintree location in may 2014 for my back bra rows and my front bra rows. He did the back bra rows first after 3 to 4 hours I was done and home 5 days later I took out the shaper to take shower and was very unsatisfied I called him and told him he told me its because I was still swollen bout a week or 2 later he did my front bra rows I wear the shaper for 4months straight and still no result. So I told him I was not happy in September he agreed the the results is not fair and agreed to redo my lipo but for a fee of $ 1500 so the next day I call the office and told the staff that I will not pay the $ 1500 and I needed to talk to owner two days later the staff called me back and told me that I didn’t have to pay so the end of september I went back and Dr. Ballenas redo my lipo its now may 2015 and I still wear the shaper but nothing has change. I went to sit with Dr. Ballenas in April 2015
He agreed that I need to redo my lipo but for a fee of $ 2000 after carfull thinking I’m not going to put more money out because I don’t think he can do the lipo and give me the results I wash I can show pic but my phone will not let me its very depressing that I spent $ 5500 for nothing

I had a laser down before and after 6 treatments I seen a little bit of results but after coming here on only 1 treatment I notice a HuGE difference n I have really corse hair I love the staff everyone makes u feel welcome Kristi is amazing as for the other lady’s I do how ever feel that the lady with the accent try’s to push u into getting more deals but hey that’s business it’s fine all in all I give it a 4.5 Reaally Good

Very Disappointed in Management
Let me start by saying Wendy, The RN and aesthetician who treated me, is wonderful. I cannot say a negative thing about her.
Unfortunately the same cannot be said about the staff management. I had purchased a 2^nd Groupon for this experience — and it’s important to note that the Groupon actually didn’t offer a discount. I had used a Groupon account credit which was the only reason for purchasing a Groupon for this service.
Kristi Demase, the District Manager, would not honor my Groupon citing that I had already used «the same one» in a prior visit and that I «should have read the fine print». Embarrassing and unprofessional, her response made me very uncomfortable. Despite the great experience with Wendy, I would never purchase any additional services from this spa. I am in management and deal with customers frequently — despite any business circumstances, I would never treat a customer the way I was treated today.
Groupon, by the way was wonderful in immediately refunding my purchase and crediting me for the terrible treatment I received by this vendor.

I went it the Braintree office after purchasing a Groupon for Botox. It was clean and bright. The nurse, Wendy, is fabulous! She is a true gem. She put me at ease immediately, and was clearly incredibly skilled at what she does.

I tried another laser place before, and after 8 treatments I still wasn’t even close to hair-​free. I decided to try Laser Gentle in Braintree from a Groupon and am so glad I did. Everything was modern and professional, and best of all I was WOW’d by the laser. After one treatment I had more hair loss than the 8 with the other laser. Will definitely be buying more services from them.
I’m surprised by the negative reviews about being pushed to buy more. I had no problem using my Groupon for my first purchase and have not been pushed to buy anything since starting there, and I just did my fourth session, so maybe it was the specific person they worked with? I’ve had both Kristi and Erin as my techs and they’ve been fabulous and knowledgeable. I’d recommend to anyone.

This place is a scam with dishonest and disgruntled employees, so stay away from this place to save yourself both time and money. After calling the front desk and asked about which Groupon option I should purchase, I made an appointment for the initial consultation and went ahead to buy the groupon because the girl who answered the phone told me I could do it. When I went to the initial consultation, the woman who claimed herself as the logistics manager asked me to get a refund from a groupon and buy the package from them for the same price. I am not sure it violates their contract with groupon since I am assuming Groupon gets a certain percentage for every sale, and by doing so, they are advertising on Groupon for free to gain customers while not giving groupon any chance to make money. The manager insisted that I can only treat the area listed under groupon even though the area I want is exactly the same price as it is listed online. Long story short, she was rude, impatient, and unprofessional. After I told her that I confirmed with the front desk about the purchase and I was not willing to get the package from them because the other person I talked to told me different things. She obviously got mad and went out to talk to «the owner» and asked me to sign the contract first although she did not specifically tell me that I will be able to use the groupon I purchased. I was really thrown off by that because I know I would not be able to get my refund if I signed the contract and they told me I can’t use it later. Obviously I am not the first customer to ever have this experience at this place, and there are plenty of laser hair removal deals online so go somewhere else!

I got the groupon, and I was really impressed with the Braintree place. The people were super friendly, and the office was bright and warm. What didn’t impress me was the sales tactics. I got the $ 199 groupon for 6 treatments on a «large» area. In their own rules, a large area includes a Brazilian style hair removal. Imagine my surprise when they informed me that it did not include «front to back» hair removal. The back would cost me $ 100 more? But a Brazilian means front to back, right? Apparently not with them.

Absolutely wonderful people. I personally had kristie work with me and she is just so helpful along the entire process I highly recommend her and the rest of the team here. They know what they’re doing.

I am in the process of having 6 sessions of laser hair removal on my underarms and am very pleased. The process is quick and hurts no more than having your underarms waxed. After my first session I noticed an immediate difference in my hair growth during the following weeks. I had less hair growing back and it was not as coarse as before! I only needed to shave once a week to remove what had grown back. I went for my second session last week and saw Erin. She was great!
I’m definitely going to purchase laser packages for other areas of my body!

The thing I don’t like is the lady can’t stop asking me to buy this and that. When I said no is no… stop asking me. It is annoying!!!

Super friendly staff, very clean environment! First time was great, can’t wait for my next appt!