Jiffy Lube

Warning to all south shore residents. Jiffy Lube in Braintree Ma. I went there last Monday for a oil change and specified that all I wanted was a oil change. After waiting 30 minutes for the work to be done the service technician came in to settle up with the bill. That’s when I saw the extra work (wiper blades 59.95, air cleaner 39.95). I was never asked if I wanted them, they just did it. I was charged 100.00 for work that I didn’t ask for. I will never make the mistake again of going to any Jiffy Lube. Better off with your local mechanic.

People that work there are awesome. Manager was real good at his job so weren’t the other guys. Quick and easy that’s why I always go there

Very expensive. Went here due to time and tried to overcharge me roughly $ 40 more than my mechanic usually charges. Go to a real mechanic don’t trust your car to the JV team

Just got our oil changed in the Braintree Jiffy Lube these guys are awesome. They did The oil chang in 10 minutes flat. They also gave us some other hints about car maintenance on our Prius. They gave us some great traveling advice and places to see in Massachusetts. Overall the customer service is fantastic and They did a really professional job thanks a lot guys.

Good job by the workers here. I went in for an oil change, as well as new windshield wipers… fast quick well done.
However, one of the wipers was broken when I went to use them a few days later. A few days after that, I went back to get a replacement (without calling). A young man (Stephen?) was very helpful, efficient, and friendly. Replaced the bad wiper and I was out of there in 5 minutes. Great service.

«First come first served.»
Start with the positive.
Clean facility, friendly technicians. Decent wait room (had water and coffee although the water stopped dispensing. You can get a coupon for $ 13.25 off the Signature Oil Change (usually runs $ 60 for normal and $ 75 for synthetic oil). This of course is a bit high, which is the only reason I’m not giving it 3, 4, or 5 stars. They also do a bunch of other stuff (vacuum the inside and wash the outside of the car) for the Signature Oil Change, and do a bunch of checks. They also have tires and other services (like air filter changes). I think you could probably do better at Midas or a dealership if you look out for deals.
However, they overcharge for everything. And they push you for all kinds of questionable things (which of course they’ll overcharge for). I didn’t ask them to check the cabin air filter. They said I needed to get it replaced. Very long wait on the weekend. Had almost no interactions except dropping off, getting pushed for more things I should do, and paying.
I can only imagine that if you didn’t have a coupon, it would be even more expensive.
So it will be the first and last time getting service from Jiffy Lube.

No «tacked to the ground» hard upsells, no deception on what oil the warranty requires. Polite and efficient.

I work in Quincy, so it’s very convenient for me to visit this particular Jiffy Lube. They are ALWAYS professional, courteous, and get in me in and out very efficiently. I did go there on 2 previous occasions, and simply asked how long the wait was. If it’s over 15 – 30 minutes, I leave and return at a later date. Its not a big deal, and certainly worth the wait
As far as the upselling goes, its their job, its how Jiffy Lube makes their money, and believe it or not, most of the suggestions are in fact needed. I’ve only had one or two services added (radiator flush and fill and fuel filter changed) but I always get the coupons that alllow me to save money on those services.
In the end, I will continue to go to this location, because the staff is friendly, they work as efficiently as they can, and I get my car taken car of at a reasonable price.
In reading orevious reviews, I have to imagine the people complaining are the ones that feel the world revolves around them they never make a mistake or forget to do something, and are just utterly perfect.
Keep up the good work guys, you can’t please 100% of people, and keep the coupons coming! I’ll see you in 3000 miles!

Terrible.
Went in to get a synthetic oil change on a 2005 Mini Cooper. When I pulled up, I was greeted by an employee. He told me they might not be able to do the oil change if the car was turbo, it’s not. He then told me it would be about a 15 minute wait, then a 30 minute service. That didn’t bother me since I had no where to be, but when he told me it was going to be $ 77 dollars, I was shocked. That’s a lot of money for an oil change on a tiny car.
I asked him if he could look at the rear brake and reverse light on the driver side, but he told me they don’t have those bulbs in stock.
I waited for about 25 minutes, then another employee called me back to where the car was. He took the information about the car and put it in his computer, then he told me they probably don’t have the filter. He had the guy underneath the car check their inventory for the filter, but came back with nothing. The guy proceeded to ask me if I wanted the oil change anyway and to receive a phone call when the oil filter came in. No thanks. He continued saying the oil was pretty dirty, and that it should be changed. Obviously I know this, or I wouldn’t have brought it in.
The only positive thing is he topped off the windshield washer fluid and DIDN’T charge me for it.
I left and took the Mini down the street where I paid $ 15 less, and was out in 30 minutes total.

They push and push and push.
The guy came up to me to tell me about all these services and options I really needed the way you’d picture a guy at the club feeding lines to a cheap looking girl.
I’m not an idiot. Don’t feed me lines. I don’t need your $ 200 worth of additional options, and $ 40 for an oil change is bullcrap. I could go to a number of other places (Lube Lab, Midas, etc) and have it done for $ 25-​$ 35.
Never again.

Today was my 1^st and last time getting service at this Jiffy Lube location.
The first problem was when I pulled up to the service bays. Instead of «taking it from here» as all the signs suggested they would, they had me drive in the bay.
I asked for a signature service oild change and wiper blade change.
Instead of cleaning my drivers side window, they just rolled it down. When I rolled it back up it was still dirty. The service technicians also vacuamed my car mats, but left trash on the passenger side seat instead of throwing it away.
The final straw was, when I tried to leave (having to drive the car out of the bay myself) a Jiffy Lube associate in her car and on a cell phone drove the wrong direction through the exit driveway and came very close to hitting my car. I was very shaken up.
Of course, they also tried to sell me additional services my car didn’t need, but that’s typical of all Jiffy Lube locations.

I have to say, I had nothing but bad experiences at this place… until…last time.
Everybody there was different and the service was fast — they understood how to handle a «fleet vehicle» and I literally was in and out in the space of a call on my cell phone (like 5 – 10 minutes, I’m not exaggerating). I’m pretty sure that was some kind of Jiffy Lube world record.
It was actually so fast, I hope all the old oil all drained out ok of my car. And they actually put some new stuff in.
I’ve repaired roofs and framed/​sheetrocked rooms, but I’ve never changed the oil in my car, so I’m not a real man by some accounts I guess… how long does it take for oil to drain out of a car?
3 stars for past suckitude and reluctant optimism that my engine isn’t going to sieze up any day :)

No. No, no no, no, no.
This Jiffy Lube is terrible! The wait on the weekend is ridiculous. No one gives a shit about what they are doing. Most of the dudes that work their are either in zombie mode or are high, I haven’t pinpointed exactly which. They are totally unprofessional, unfriendly, act or talk about inappropriate things while working, and are rude to customers.
I’ve gotten several oil changes here and regretted every single one (why, I don’t know). Check points are always missed (rugs not vacuumed, caps put back on wrong, wiper fluid not replaced, etc) and that is not acceptable. Also they are really pushy about add-​on services and using the most expensive oil. They are really aggressive about other things your car needs when they are really optional services.
I hate this place and will never go back there.

I like to get my oil changed and this is where I love to do it.
Everyone I have encountered here has been very professional and friendly, and not in the corporate fake way.
Nice on my wallet and nice to my car.