Guitar Center

Bought a package of Star guitar strings. There were only three strings in the package. Upon returning to the store, the salesperson said they were for the new three string Costigan guitar. A three string guitar! Are they serious?
After requesting to see the guitar, it was explained they are special order guitars from the Yukon in Canada.
This place is crazy.
They did not refund the purchase but did give me a pass for the in store appearance by Jimi Hendrix.
This place is nuts. By all means if one likes comedy, this store is for you.

My friend was throwing a surprise party for her mother this past Saturday. She arranged the rental of a speaker for this event so a DJ was not needed. The employee who assisted her was quite clueless about how this equipment worked or even how to let her know how to be able to attach her phone to the device for playing. He informed her an AUX cable would work and she was all set. Well, he was completely wrong. About a half hour before people were supposed to be arriving to the hall we were at we began to set up the speaker. The AUX cord didn’t work and we began to panic. She called the store and asked to speak to anyone who may be able to assist us. Thankfully there was someone there who went way above and beyond what we expected, we were seeking info about what type of cable we would need and we were going to have someone go and buy one for this emergency. The gentleman, Steve, assured us that he himself was personally going to drive the appropriate cable to the location of the party. This was an amazing act of customer service and I was blown away. I have to give three stars though due to the fact that the whole thing should have never happened and the appropriate cables should have been provided in the first place but the exemplary customers service Steve gave my friend in such a pinch was amazing and helped us throw a successful surprise 50^th for my friends mother. Thanks again Steve!

I remember what Guitar Center was 10 years ago: Awesome gear, great customer service, and competitive prices. The BRAINTREE location is reminiscent of that time. I was just in last week getting my guitar worked on and periodically, salespeople gently checked in to see if I needed any further assistance. I’ve been in retail for 13 years and their customer service went a long way with me. The salespeople seem generally knowledgable when I’ve shopped here. Even the Guitar tech brought some very interesting points to my attention regarding my string selection on my Taylor. The Acoustic Guitar room has a fantastic selection with some newer models that are difficult to find. For an Acoustic Guitar enthusiast, this place has a nice variety.
Living in Foxboro, I had previously chosen the Attleboro location which now seems to be generally getting worse and worse every time I walk in. I became use to being ignored by the staff and I began to lose the joy of even browsing until I discovered the Braintree location. Braintree is well stocked, organized, and CLEAN. The products usually are not beat up and out of tune. The stringed instruments in Braintree seem well maintained. My experience of playing the Guitars and Keyboards is enjoyable there. I have purchased several instruments from this location, and I will continue to drive further and give them my business!

GREAT STORE!
Arthur helped me today outfit a new PA System for my portable BOSE for a great price and he was so well versed.
I don’t have a musical bone in my body and he took care of me with good quality product for my intended Public Address use –I immediately trusted him and the store – I will send my friends there – I highly recommend this location – he had a fun sense of humotr too
Rock on!
Brad White

looked on line for a di box, web site said it was in stock and available. drove to Braintree, After being blown off by two guys, second of which was starting to look up the item until someone walked up to buy something and he tells me wait until i check this guy out. find someone else who tells me we only have the single channel. told him its on the web site and supposedly available at the store. Looks it up and sure enough its showing stock and its in the store. Ok might take me a few min to find it. Scratching his head walks around in circles for a few seconds then says. I know where it is, its running our pa wall. yea right. I can order one for you. no way. needed it for a wednesday session. went home bought it on amazon with next day shipping. was 4.00 dollars more. get it tuesday. what a waste of time. I will never go there again.

Gerry was incredibly patient, gracious and helpful. He gave my 14 old son his full attention and patiently taught him how to fix his guitar. He made a personal connection and was so kind and cheerful, even though the «sale» was for a part that was under $ 10. He represented guitar center as a nuturing music store and we later decided to buy another guitar. I feel good about giving our business to this store because of how valued Gerry made us feel!

I recently bought a used guitar from this Guitar Center and they pretty much dropped the ball on customer service.
I am in NJ… so the guitar was shipped to me. I spoke to an Andrew in the guitar department. He sent me pics of the guitar to show some detail.
I emailed him back telling him I wanted to order the guitar… I didn’t hear back. I thought that was odd, but I called back the next day and placed the order with the store.
when I got the guitar, I noticed that the trem bar was a completely different color than it should have been. It should have been gold, but I was sent a chrome trem bar.
I emailed Andrew and told him that I wished for the correct trem to be shipped to me. He never responded. So I called back two days later. I spoke to Andrew and he said that since it was a used piece there wasn’t anything he could/​would do for me. He also said that he didn’t check his email in the past few days? really? that’s odd, you seemed to have no problem sending me an email at first, but you weren’t going to follow up on it? I found that to be odd… what sales person wouldn’t follow up on a lead?
anyway, he put me into contact with a manger who told me that I was out of luck and I could go buy the piece somewhere else. So after spending over $ 300 at their store, they wouldn’t do anything to «make me happy»?
that’s pretty lame customer service.
I know that its not a lot, but I’ve spent tens of thousands of dollars at different guitar centers around the country. None of them have been this poor at trying to make me happy.
They could have done something as easy as giving me a $ 10 refund to cover the cost that I would have to spend on buying a replacement, but that was too much for them to do.
Horrible… just horrible.

Went in to buy electronic drum kit, left feeling offended and angry.
I was looking at the drums and the guy came up and asked if I needed help. I told him that the kit I was interested in didn’t seem to be working. He took a quick look and fixed the cord that wasn’t plugged in. Great! Now it worked. But then he says «here, let me set it up for you.», and then futzes around with the pads for a few minutes. Okay, fine, whatever. But then he starts actually playing, while I’m sitting there like «wtf??»!!! Eventually I just couldn’t take this guy sitting there trying to show off, (it should be noted, I am a female.) so I got up and grabbed my stuff and put my coat back on. Only then did he finally stop his douchey drum solo and say «all set for ya!».
Ya know what? No thanks. I dropped the sticks back in the bucket and left and would rather take a gamble buying something online than deal wih pretentious d-​bags in the music store.

I don’t think most people know you can take music lessons here.
I didn’t buy an instrument but came in to peruse their inventory just for fun, and got a tour of the studio by a music teacher «Richie» who teaches piano, drums AND guitar. Staff are cordial and helpful and the environment is very chill.

The store was tidy and seemed well stocked. I was able to find exactly what I needed. The employees were helpful and courteous. No complaints here. I’ll definitely be making more shopping trips here.