Forever 21

Messiest one never find what your looking for lol compared Taunton and downtown Boston a little organization training needed come here with wife once a week don’t know why.

I don’t leave bad reviews about service, in fact I generally hate people who do. The experience I had today with the complete disaster in the store is just ridiculous, though. This is clearly a management problem. There was clothes aaaaall over the floor, and it’s not only because store personnel was nowhere to be seen, the clothes were disorganized and overflowing from hangers.
I usually love this store because it’s accesible with my car, but today made me want to take the train into Boston to their other store. Like, I’m from Miami where the mall is overflowing with tourists constantly, there is no excuse.
When I did meet your personnel, they were very nice, though.
Dear Forever 21, pay and train your managers better.

Despite being thin enough to fit into clothing at this store, I can’t say that I’d ever actually buy anything from here.
I just. what the hell. I went into there tonight and there were probably five racks and two walls FULL of the same shitty, triangle pattern sweater thing. I’m sick of seeing transparent blouses with the sleeves chopped off. I’m sick of this upside down cross trend. You don’t look edgy, kids. You look try hard and stupid.
I wanted nice dresses and couldn’t find any AT ALL in the store. I don’t know why we have SHORTS for sale up here in Massachusetts when there’s snow on the friggin’ ground.
Shame on me, though. I came into here thinking that maybe because it’s the holiday season, they would get SOMETHING decent in. but, no. It either needs to have some obnoxious, gross design on it or it’s chopped up to all hell. I’m not asking to be dressed like an Amish woman, but holy crap, why is it so hard to find clothes today that don’t have a bunch of unnecessary things attached to them? I just want a nice, Audrey Hepburn ‘Breakfast at Tiffany’s’ dress or something classy. Mesh holes above your boobs isn’t classy.

Don’t get me wrong, I do like the clothes at Forever 21. I just really hate this particular store. It’s messy, confusing, and disorganized.
Good luck finding anything in the sale section. The clothes are rammed on the shelves, and most of them are stained, ripped or torn. I wish they had some sort of organizing system that was easy to figure out.
The sales staff comes around, but hardly ever speaks to you. Good luck getting any attention at all. I really hate that they have these bags that they try to get you to use while shopping. The bags don’t really hold anything, and all the clothes get jumbled around in the bag. You spend 10 minutes in the change room trying to untangle the clothes from the hangers.
I do love their accessories. I find that the accessory section is the only one that is vaguely organized. Many of the accessories have lost stones or are broken, so be careful to check before buying.

I was so glad that the location of Forever 21 in SSP was moved to the area that it is now… what a world of a difference. The old one was cramped, confused & messy. This one has 2 floors that span the length of 3 stores each. There are dressing rooms on each floor and an escalator to take you from one to the other. For those who are volume-​sensitive: Forever 21 is similar to A&F & Hollister, prepare for loud music that drowns out the voices of teeny-boppers…I can appreciate that, ahhh. There are different sections that may apply to many age groups: casual, dressy, romantic, trendy, accessories & jewelry, active/​workout, business-​minded, shoes & even a Forever 21 for Men section. The employees are young and somewhat ignorant… I’ve only been helped by one man on the second level who was eager to tell me about the special mark-​downs in his section. The return policy is still one of the worst in all of retail: 21 days only & you just get merchandise credit. This should encourage you to try everything before you buy & make sure it fits or else you’re pretty much stuck with it.

Worst customer service ever! There are always at least 10 employees chatting it up on the floor but none ever willing to help. Lines are RIDICULOUS! Here’s a thought… open. more. registers.
I know, I know… you get what you pay for!

FYI! DO NOT EVER come here on Friday or Saturday.
I love Forever 21 but this location can be such a pain to get through on the weekends. It’s packed, messy, and crowded. Expect to stand in line for at least 20−30minutes.
Now, I usually try to come on a weeknight and it’s a total difference. You can actually skim through the clothes and find things. People are not pushing you around or grabbing things that clearly you had first. You’re actually able to try on clothes because the dressing room line is not miles long.
My hubby wishes the men’s section was much bigger… this F21 is huge, I think men deserve more than just one small half of a room.

Mind blown at the sheer size of this place. And it still manages to be INSIDE the mall but NOT an anchor store. Wow.
Like any F21, the clothing is cheap in quality but also in price. You get what you pay for. Really trendy pieces. Would love to see them dedicate more space to their other sub-​brands (Heritage, Men’s, F+, Love 21) though.

You get what you pay for with forever 21, occasionally you will find something that looks pricey but is only $ 20, like a dress i wore to a party at a club hosted by MTV reality stars last month in boston– nobody would have any idea it was so cheap!
Good For– Tops you’re only going to wear out once (hey i know i’m not the only one who hates facebook photo repeats!), EXTREMELY trendy pieces (god only knows if they’ll be instyle tommorow things),
Dont go if you’re looking for– button downs (quality is terrible, you’re better off stalking up when J. Crew has a sale, it WILL LAST YOU), sweaters (you absolutely cannot wash them… with some acceptions obviously)
shoes are surprisingly comfortable but don’t last more then a season generally, same goes for most of the clothes… they look ratty after a couple of wears but you get what you pay for! I can’t tell you how many times i’ve had things shrink or rip from here, but you just have to breathe and remind yourself that top was 10 dollars and you got to wear it twice.
don’t expect superior customer service, they have an army on staff and they are always running around trying to keep the store in ok condition– retail can be tough people! especially with the younger age group that goes there.

How the hell can you have a big ass store, two floors and not even give a damn section to Faith 21 or as it is now called, Forever 21 +.
Do you really dislikes fat people so much that you choose to ignore their existence and not carry anything over a Large in your store?
Their store is huge. Messy. Overcrowded. Annoying.
Don’t get me wrong, I do not dislike the Forever 21 franchise. I love the Forever 21 in Watertown because they do carry Forever 21 +. I just hate this particular location.
Being in line to pay takes forever. Being in line for the fitting room takes forever and some of the staff is rude. Newsflash booboo, if you hate your job, quit.
/​rant

Because all of the other reviews bascially tell you how you can buy trendy clothing at ridiculously cheap prices and explain that the store is basically a 15 year old’s closet with no semblance of order, I’m going to go in the opposite direction and talk about this particular store’s lack of customer service.
The scenario is as such:
I bought two pairs of jeans at the Forever 21 at one of the malls in Danvers (liberty tree or north shore mall? i’m not sure). In any case, I bought the jeans because that particular store has the «plus» (read: average) sized line and the pants fit me really really well.
I was undecided between sizes so I bought both, figuring I’d swap whichever one I decided not to go with for something else.
Cue to the next day and I decided to keep the smaller pair. Mind you, the only time I wore the larger pair was to try them on at the store then at home before making the decision to exchange them (no «returns» resulting in credits on cards or cash back, per their really shittty policy).
When I bought the pants there was no tag attached, it was shoved into the back pocket. No big deal I figured.
I brought the larger jeans to the Forever 21 at the South Shore Plaza in Braintree as I was at my parents on the South Shore.
I had my receipt and the tag in the bag and brought it to the register. The girl, who was apparently the assistant manager, looked over my purchase and said «I can’t return this.» I asked why not and she said it was because a. «they weren’t purchased here» and b. «the tag isn’t attached.» I argued that they were still purchased at a Forever 21 store (which they were) and her counterargument was that it was not the line that they carry — Faith 21 — the plus size line that is in limited stores. When I told her that it shouldn’t matter, it was still from a Forever 21, she came back and said that the tag wasn’t attached, which again, I explained it was how I bought the pants, with the tag in the back pocked.
I told her all I wanted was a store credit, which to me is the same thing as an exchange. Her answer was «we can’t do store credit. You can go pick something else out right now and I can exchange it for you this once.»
uhhh — isn’t that what I was basically asking for?
So, I went through the store, with bitch-​face manager following me like a hawk, because apparently I looked like i was about to steal some tacky cheap ass vinyl pants. I gathered to two most simple items i could find and brough them back to the registe. r
Skanky-​face made sure to tell the girl rining me up to write, in large letters, «FINAL SALE» on my receipt.
I have NEVER been treated with such disrespect and attitude at a store in my life. Really? GET OVER YOURSELF. YOU WORK AT FOREVER 21, not Nordstroms or any other fancy shmancy high-​end store. If I wanted to scam a pair of pants it certainly wouldn’t be from you.
I will never go back to this place solely based on the douchelady «running» it.

Oh forever 21.
First off I’m a guy, who went shopping with my friend here. Ya I was THAT guy. So I’m skipping over the whole review of the clothes here which is basically summed up in the other reviews and going straight to their customer service and such.
Lines take foreverrr.
Stores a mess.
On this particular occasion (which is what warranted my 1 star review), my friend bought about 5 items. They were charged to her debit card. We left the store and I mentioned how it seems like she was charged a lot for what she bought. We double checked the receipt and saw that one of the 30 dollar items was charged twice.
Went back in the store waited in the ‘return’ line which basically meant we just cut ahead of the little annex line, and was greeted by the apologizing flamboyant man. Oh give me a break 5 sorry’s is enough just fix the situation! He tries to refund it for literally 10 minutes before calling over his supervisor/​manager from 3 feet to his right.
The manager can’t refund the money onto a debit card, their system does not allow that. «Oh really?» I ask. Because if I’m not mistaken unless you give us our 30 dollars back you are stealing from us.
I argue with her for awhile and she says there’s nothing she can do. We have two choices, 1) get a gift card loaded with 30 dollars for use in the store (Oh awesome, nice scam forcing us to grace this fine establishment to maybe get robbed again.) or 2) she gives us paperwork to fill out, we wait 4 – 6 weeks and my friend will get a check mailed from corporate.
Well guess what, she NEEDED that 30 dollars on her debit for the night that she just bought the outfit for which was happening in 4 hours. «How about you give me 30 dollars out of your f’ing wallet and then you send away for the check, or get a shitty gift card to use at your place of employment.» I thought to myself. Oh, all of a sudden you have no actions to back up your stupid apologies.
Though I was tempted to call the police man standing by the entrance over and tell them how we were robbed, and force them to give us cash out of the register, which I WOULD of done if I wasn’t in the presence of a lady… I backed up and cooled off. My friend accepted the gift card.
I didn’t know this was the 1600’s I thought we could refund money onto debit cards like every other place. My bad.

Horrible Customer Service. I had a return & apparently the girl didn’t issue any money to my merchandise credit. When I went to buy some things, the issue became apparent. I was told «Uhm well its gonna be a while so do you really need me to figure it out?» Yes I’d like my merchandise credit of $ 60. Never given an apology and just pushed out of the way. They ended up figuring it out, after 45 min. I had emailed customer service and was told they would look into it. Really that’s it? No feeedie or anything???
Love the clothes & pricing… even though most of the time I become extremely overwhelmed with the layout, clothig everywhere

I pretty much, really, really, love this place.
Pros:
*I can run in here before a night out and grab a black dress/​sundress/​cute top for $ 9-​$ 20.
*This store is HUUUUUUUUUUUUUUGE!
—Great selection… of everything. Jeans, dresses, tanks, sweaters… you name it.
*Workers are generally helpful, though a lot of times you catch them gabbing amongst themselves a bit too much.
*Stuff fits well, doesn’t stretch or shrink too much or lose shape.
*I reserve a separate «Pro» point for their on-​the-​cheap but still good quality jewelry. Good selection, cute, easy to match with everything.
Summary of above: Large selection, above-​avg quality with good prices. Works for many occasions.
Cons:
*This place is ALWAYS hot as balls. Always.
*Pretty consistently packed (not necessarily the reason for temperature), so you could wait 15 – 20 for dressing room and again to check out.
*Some of the aforementioned dresses are labeled «dry clean only.» They’re pretty much cotton dresses. These dresses cost me 10 bucks and then are 20 to dry clean. I stick to the gentle wash/​dry cycles.
Summary: You’ll be a bit peeved by the long-​ish lines and uncomfortably hot atmosphere, but when you go out at night looking DAMN good you’ll forgive the «Con’s.»

Forever 21 and Tellos = yin + yang. Yeah. I said it. Wanna fight, Barbie? Don’t hate me because you know it’s true. Okay, so Forever 21 has slightly better quality and they’re a bit more expensive. but it’s the same deal. clothes that are relatively cheap that you wear a couple times and then they start falling apart unless you buy really simple pieces. The plain green tube dress I wear all the time is from Forever 21 and I bought that when I lived out in LA 3 years ago. Things without heavy stitching or skirts/​dresses that are hemless on the bottom are your best bet.
This Forever 21 is bigger than the one in Saugus. It’s pretty overwhelming and I couldn’t really get a handle on the whole store. The manager was SUPER nice and kind of complimenting me on my purchases but not in a kiss ass kind of way. Like the wallet I bought turned into a clutch and I had no idea! There was this little compartment where the handle tucks in that I probably wouldn’t have noticed until 3 years down the road at the garage sale. The women that work in the dressing rooms, however, seemed borderline depressed. And hey, I worked in retail before so I know dressing room duty can be horrific (I bet they weren’t allergic to the metal hangers and breaking out like I was) but don’t take your hatred for life out on me. If I weren’t buying clothes then you wouldn’t be getting paid and you’d be clamoring for a job like everyone else I know.
I did find a VERY cute dress for under $ 10 a week or two ago. But alas. I threw it in the wash this weekend and now the hem is coming a little undone. Oh well. nothing my mom can’t fix next time I see her. ;)

After visiting both of the Forever 21 locations closest to Boston, I can confidently say that THIS location has the better selection. The store is larger and they are open till 7pm on Sunday so you can sneak in on the weekends without it being too crowded.
Check out the shorts/​jeans/​pants selection here! People tend to say this place is a go to for dresses/​going out tops, but I think their tops can be TOTALLY hit or miss. The bottoms selection on the other hand is deceptively great. YES, you have try them on and YES everyone is a different shape, but its a HUGE score if you find something that works! This weekend I picked up two pairs of awesome bright colored skinny jeans in purple and neon pink for $ 29.50 each!
They also have an impressive amount of «business» tops that are classic without being boring. Just watch for the faabrics, some of them can look really cheap while others look like Mark Jacobs stuff.
If you need accessories, this place is AMAZING!!! They have tons of whatever is trendy, long pendant necklaces, millions of sunglasses and purses and all for under $ 15.
Again, you NEED to know how to shop here or you will end up with a headache and ugly clothes. Although, if you can do it, you can find stellar wardrobe builders!

I haven’t used this word since the 8^th grade but I’m gonna use it now… this store is for HOOCHEY MAMA’S! I was here last weekend and didn’t see any soccer moms, as Rachele KM claims. I saw teeny boppers, hoochies, and one frail looking older woman who just got her lips so injected those things would float her if she were ever thrown into the ocean and started drowning.
It only get’s an extra star because sometimes, very rarely, but sometimes if you can get through the sea of the above mentioned, you can find a decent top or dress. But then have fun waiting Forever 21 in line. It took 45 minutes for me to buy a sundress I’m not even that thrilled with becuase there were only 3 hoochie staff members behind the registers.
Skip this place and hit H&M if you’re looking for disposable clothing.

So I mostly order online since sometimes a 25 year old walking into this place is kinda akward!
Why I love this place so much is that items a girl needs to be a fashionista are so cheap here! Yeah some of the jewelery is cheap looking and a little too much but all the accessories are unique and can be additions to your other expensive jewelery.
This place is here to compliment your other stuff. So what I do is get a basic plain top (4 – 7 bucks) add it with my BR skirt, wear the antique earrings I also got for 4.50 with the bangles that come in a set of 21 for 4.50 as well. Grab the brown shoes I got also for 19.50 and then I strut.
If you do order online, note that sometimes the colors are a little off (either brighter or a slight shade off) so you gotta gamble.

Three stars for being a complete swing or a miss.
At 25, I still have myself convinced that I can shop at stores largely targeted at teens (21! ha!) and occasionally I will wander into a store like Forever 21. I usually skip right past the accessories because I am not really into plastic necklaces or rings or bracelets. To me, that is up there with those macaroni and glitter creations I made in kindergarten. I also generally amble right on past the shoes because I don’t plan on working the streets anytime in the near future.
The tops, skirts and dresses are where it is at, ladies. Of course you will have to ignore the perilously short skirts and shorts unless you wanna pull a Britney or Lindsay when getting out of a car. But for the most part the clothes are cute and ridiculously cheap. Sun dresses for $ 10? What? You can drop $ 100 at this store and leave with a few new outfits.
And if you’re 25 like me, you might have a few pounds on these twiggy 16 year olds which means you can take ‘em when it comes to snagging the last shirt in the color you want.

This place is crazy! From the wicked loud music to the scurrying 14 year olds everywhere to the clothes and accesories all over the place! The line is always really long at the register too. However, if you have time to kill and want something cute and cheap, sift through the collection here and you’re bound to walk away with one or two decent things (though it is hit or miss). Just a note though that it will take a while to browse through everything and you better be prepared to try EVERYTHING on! Quality is good too, the pieces I have have lasted 2+ years.