Coach

Coach… bless them. From luxury to commonplace (at best) and now trying to go back to their luxe roots — and failing. The service in the stores is ‘meh’ at best, and try to get help after a purchase… good luck!
I received a gift from a friend, who had apparently ordered it very early. I immediately sent the watch — with gift recieot and all original packaging — to online customer service with a nice letter asking that they make an exception to allow for the few days past the normal exchange period, and that I would love a store credit for my return (a watch) and would gladly add another $ 500+ to get something I’d actually use. The watch was sent back in 3 days with a curt, rude letter.
I contacted customer service online. After half a dozen back-​and-​forths with as many people (it goes to a generic account where, apparently, the agents don’t bother to read any of the previous communication), I was told they would make an exception, to send it to the attention of a specific person (Sam), and they would issue a store credit. I did so, the following day, sending it Priority.
Cut to more than a month later — still haven’t received the store credit, nor an email letting me know it’s on its way. I emailed CS again; it’s not gone back and forth AGAIN to 3 people who can’t seem to read the earlier conversation, and now they want me to send them the tracking info — even though the Post Office says it arrived and was signed for!
At this point, I’m over Coach. I don’t care about the credit and I’m obviously not jumping at the chance to carry a coach bag and promote the brand — which is probably better now that everyone and their sister has the ugly-​as-​sin patchwork piece that apparently multiplied like rabbits at the Outlets and was on «one day only» sale for 50% off, plus an additional 30% and 10% more because the shopper was breathing that day. (Doesn’t that just scream «luxury»!)