Cabinets To Go

After 7 months, many many calls, emails, etc., I finally received the missing granite back splashes. I had to keep calling & finally threaten & I even had go pick them up. They didn’t even call me when they arrived. Worst customer service ever.

Don’t bother ordering from them. I ordered my kitchen Labor Day weekend 2014 and was told they would arrive in 2 – 3 weeks. It’s Dec 2014 and I still don’t have my entire order. I received some of the cabinets in Oct, some in Nov. This was after I kept calling and calling for updates and getting the call center practically each time. Finally the manager-​who is wonderful-​cobbled together an order for me by calling/​checking all the stores in the US to see who had my cabinets in stock. This incomplete order has prevented me from renting this apt. The money saved on the cabinets doesn’t cover the loss in rent. I’m still waiting for the cabinet doors. I was told that Mgmt above the store manager’s level made decisions to not fill my order. I would’ve been better off ordering from a box store or IKEA.

Cabinets To Go has emotionally scarred me beyond words… but they deserve a terrible review to warn others.
As a new homeowners with a kitchen straight from the Brady Bunch era my husband and I had sticker shock when shopping for new cabinets. We thought that we had found a hidden gem when we came upon C2Go… real wood, half the price, nice designs… what’s not to like? We were a little unsure of the assemble yourself aspect, but we decided to bite the bullet and save the money. After ordering the cabinets in January they were finally ready to be delivered in March. Upon delivery we inspected all of the boxes to be sure we received all of our merchandise and this is where the nightmare began. We had only received about ¾ of the full correct order and many of our boxes arrived with footprints on them. We were told not to call Braintree about any issues, but to call «Customer Care» (a laughable name) in California. And so began a two month nightmare of tracking down not only the missing parts of our kitchen, but also replacing all of the damaged items that came in. In the end we only received 50% of our $ 5,000 order up front. The other 50% was either missing or damaged. Customer Care was horrendous — no calls backs and no follow up. Also, after months of confusions I came to find out that Chris, the store manager, sold us cabinets that were being DISCONTINUED after we specifically said we did NOT want the discontinued items, but the NEW items. By the grace of God, hundreds of phone calls, threatening to talk to the BBB and the regional sales manager I was able to put the puzzle of missing cabinets together. After our kitchen was half installed and we were told that they were no longer working with the manufacturer in China and it could be up to six months before our remaining cabinets MIGHT be available. One singular employee in Braintree — Ken (who I am sure is gone now b/​c is was the only one with more than two brain cells) was really my saving grace at the end.
If we were to do it over again I’d rather wait and save up more money to buy cabinets from a reputable company. Or, honestly, stick with my 70’s kitchen. Every time a Cabinets to Go ad comes on while I’m watching HGTV I want to throw bombs at the TV. I am actually mad that HGTV plugs them so much. They are a DIY’ers nightmare come true. The rage and dissatisfaction I feel towards this company can’t be summed up in a Unilocal review, but I really hope this stops you in your tracks from buying! You are better off buying ANYWHERE else. I mean anywhere!!!

Terrible service, phone calls not returned. Ordered a showroom cabinet delivered– at a cost of $ 99. When it arrived, the top was cracked. It wasn’t cracked in the showroom when I purchased it. I was told it was sold as is– no returns. I have a $ 700 cabinet that is useless and they refuse to discuss it.
Stay away
Ok, now they say they will send a new one, we’ll see how long it takes

I heard about Cabinets to Go! through a contractor that did some work for me. I decided to check it out because he claimed a client of his got the cabinets at a really good deal. I stopped by along the way to Ikea in Stoughton.
It was a little bit tough to find, but I found it (look out for the Lumber Liquidators sign). It is in the same lot. It turns out CTG was started by the same guy that started LL.
The showroom was pretty small and disheveled. I definitely go the feeling that people basically came here for the low pricing, so they didn’t really need any staff. I came on a Saturday afternoon and there was 1 guy in the warehouse and 1 guy on the floor. Very understaffed for the number of people that were coming through that place.
Upon closer examination of the cabinets, they seemed to be pretty low quality. I soon found out that they were made in China, although they were plywood box construction instead of engineered hardwood. There were imperfections in the aesthetics.
The guy working that day told me that this was the first CTG location in the country and the #1 grossing one as well. He said they grossed about $ 5 million last year and take about 10 cabinet orders per day!
Apparently if you place your order by Sunday at 5 PM, you will get your cabinets that Thursday. If you place your order on Monday, you will have to wait until the following Thursday. Sunday night is when all the orders get processed.