Braintree Eye Associates

Waited almost an hour after my appointment time to be seen. What’s the point of an appointment is they don’t take you. Also they didn’t have the courtesy to tell me ahead of time they were running behind, I just waited and waited.

Do you wonder why your insurance cost so much?
I ran out of contact lens and to get new contact lens, I needed new prescription as it has been more than 1 year since the last exam. It drives me crazy that I need new exam very year to order contact lens even though my vision hasn’t changed in 10 years. Such scam…
I scheduled the appointment specifically for lens prescription. I didn’t ask for anything else. I wondered why they asked me for my insurance information when I asked for contact lens fitting. (contact lens fitting isn’t covered by insurance) I gave it to them without much thought. It was easy enough to schedule appointment and go to facility in the mall. After I met with the technician for contact lens fitting, they had me see Dr. Arsenault. He examine my eyes for a while and said he’d like a follow up as he saw potential issues. He was very nice. I scheduled the follow up visit, paid, and ordered new contact lens. I thought it was great.
Few weeks later I got a bill for additional payment. Apparently they had charged my insurance company for additional exams and lab costs. It doesn’t include the contact lens fitting cost which I paid. Because my insurance didn’t cover 100%, I was on the hook for additional payments. I called puzzled why I wasn’t informed about the additional exams they were doing on me (without my consent) and they would charge the insurance company. I told them while I appreciate their concern and examination, I asked that next time they want to do something, they consult with me first. The receptionist was so rude and said it is standard practice to do all the exams if they have insurance. I asked what about if I don’t have insurance? They said in that case, they would consult with the patient and get their approval for the cost before they proceed. I don’t understand the logic here. Why is it OK to perform exams without my consent if I have insurance?
When I went back for a follow up visit, I asked them if there will be additional charges and if they plan on doing any additional procedures, please check with me first. Receptionist got so angry again. She said there will be additional charges but cannot tell me how much it’ll cost. They’ll bill the insurance and there might be additional cost for me as well. They just can’t tell me. They said if you don’t agree with it, you don’t have to do the follow up. How am I supposed to not do the follow up when my insurance and I was charged for initial visit? I went ahead and got a follow up visit and it turns out my eyes are just fine and three weeks later I got another bill (on top of my co-​pay) and my insurance was billed yet again.
I hate feeling the being ripped off… enough to write this lengthy post.
If decide to go here and if you have insurance, please ask them get your consent if they plan on doing anything other than what you asked for. Otherwise, you’re in for unnecessary exams, additional payments, and dealing with receptionist who doesn’t understand the concept of consent.

Dr. Herron is absolutely wonderful; I am 29 and have been going to him since I moved out to Boston 5 years ago. My Davis insurance doesn’t even fully cover my appointments at Braintree Eye Associates (they can only provide a discount), so it usually costs me about $ 100 out of pocket. I consider this a small cost to go to the best eye doctor I have ever had. I had bumps on my eyelids when I first came to see him and wasn’t able to get rid of them… they were gone and I was wearing contacts again very shortly after that initial visit. He is smart, and kind, and quick without making you feel rushed. I will continue to drive to him as long as I live in this state, and as long as he is practicing.

I went in for an eye exam (they accept walk-​ins). They took me in only 15 minutes, which was very nice for a last minute exam. Especially when other doctors take you half an hour after your appointment time.
They measured my prescription, and then I went in to see the doctor. He was so friendly and made me feel comfortable. I opted to not have my eyes dilated, because I had to drive later. They said just to come in at another point and have that checked.
I use Humana, and they didn’t have me pay a co-​pay or anything. They printed our my prescription and I was good to go!

Nurses were all very helpful and efficient despite the office running behind by about 10 – 15 minutes. Dr. Heron is an absolute joy to speak to and really knows his stuff. This place is a great example of skill and bedside manner that achieves a perfect balance. Out of all my many exams, this one happened to be one of the most pleasant. Thanks, guys!

I am 30 years old and have been going to Dr. Herron since I was 11! I will never go to anyone else because he is so knowledgable and kind. When I was a teenager, my mom had a «floater» that was bothering her and she went to Dr. Herron who told her she had a small tear in her retina. He sent her to an ophthalmologist in Boston and that same day she had laser surgery. The ophthalmologist told my mom that the tear could easily have been missed but if it hadn’t been found, it could have progressed quickly and led to blindness.
Thank goodness for Dr. Herron! I 100% recommend him if you need an optometrist.

I don’t have super bad vision but bad enough I have a low RX for driving and distance. I haven’t found an Eye Doctor I super love since moving to MA in 2004. I live in Quincy and had been seeing someone who was okay in Boston. After asking a friend for a recommendation and reading the reviews online I decided to give Braintree Eye Associates a try. I’m REALLY glad I did! The fact that it’s in the mall and physically connected to the LensCrafters almost made me try someone else. I’m glad I listened to the positive reviews and my friend. I saw Dr. Herron who was wonderful. The girls at the desk were very friendly. Someone mentioned something about insurance problems in their Unilocal review but I had no issues w insurance. After I got my new RX I went next door to LensCrafters where I was greeted by a sales woman named, Sylvia. She was top notch professional and knowledgable; very friendly and super helpful! She helped me figure out my insurance and helped me pick out a new pair of frames. They were even ready in ONE HOUR! Best experience w frames shopping AND eye doctor all in one! Very happy!

Never really gave much thought to eye doctors — you go in and get asked a bunch of questions. «What looks better? 1 or 2? This or that?» I’ve been to plenty of places. But this place hooked me and I’ve been going back for about 8 years. The plaice is immaculate — clean — and modern looking. Secondly, the staff is very professional and efficient. No wasted time in the waiting area or check in. But the best thing about Braintree Eye Associates is Dr. Herron. One of the caring, knowledgable, and professional health care specialists I have ever dealth with during my 20 year battle with diabetes. I was so impressed, my children go here as well as anyone who has ever asked me about this place.

They just lost two customers. Beware if you have insurance coverage. They will charge you even when your insurance has covered the cost already. I asked for a reimbursement today and was told that I have to wait a few weeks and will get a CHECK mailed to me instead even after I paid with a credit card. WOW! WTH. I had NEVER had issues with any other eye doctor and NEVER had to pay upfront for something that was being covered. That being said, IF I had not caught the charge for the service, they would have made out like a bandit. Very dishonest even after they caught their own mistake. When I checked my insurance, it already says that the claim has been «PAID». Filing a dispute with the credit card. They would have been able to keep two customers if they fixed the problem immediately, but after all this, I am taking my business to a new location!

I never leave negative reviews but this one gave me no choice! I like dr Arsenault, he is a great guy and good doctor but my 7 year old who went for her first eye exam there started complaining she couldnt see well within a few months. Another parent below expressed the same concern! At her physical exam today she could only see the top 3 lines of the chart! As a parent, you can imagine how concerned I became. Because I trust dr Arsenault, and perhaps I should not at this point, I called to just get his opinion. The person answering the phone bluntly told me I had to pay for another visit even though it had been less than 3 months! when I very politely asked her if she could just ask the doctor for me, if he could just call me back so I could ask him of his opinion as to why this might be going on… she literally HUNG UP ON ME! I was as polite as one could be but she was SO annoyed that I dared ask for her to ask the doctor that she actually huffed and puffed first, and I actually heard her complain, and then hang up! To other parents, take your kids to a good pediatric ophthalmologist and if its sooner than the insurance will cover, ask the child’s primary doctor for a referral. You do not need to pay for another visit. Not many things upset me, but being hung up on by a secretary is indeed one of them!

I don’t really have many eye doctor places to compare this place to but here goes!
This place is not only convenient but very clean and more professional than most places I’ve seen on the streets, etc. I had called on a Tuesday morning around noon and asked for an appointment in a couple of hours and had it booked right away which was great! I came in and only waited about 10 minutes until I was seen. The whole procedure took a total of about half an hour (just a check up for contacts/​glasses prescription). I was also given a new pair of contacts on the spot to use.
All of the staff were pretty friendly. Doctor was great as well. Didn’t make me feel uncomfortable whatsoever.
It IS located inside of a Lenscrafter inside of South Shore Mall, however, they do not try to force you to buy their own contacts or any of the eyeglasses in the store.
Overall, great place. It didn’t cost too much with insurance. I’d say it’s on the cheap side compared to other businesses who are not even as professional or accommodating.

My 10 year old son found out he needed glasses and was none too pleased about it. We went to the eye doctor and the exam was pretty quick and painless. In hindsight (pun intended), maybe the exam was too quick and not thorough enough.
Honestly, with a child or anybody who has never worn glasses before, the prescription should take more than a two minute (literally) examination to determine it correctly. Hence the problem…
My son was resistant to wear glasses so I hesitated on getting the prescription filled if he wasn’t going to wear them. After he accepted the fact that he was visually impaired, we went and got some cool glasses with transitions lenses.
He began wearing them and liked what he could now see — but he said they made him dizzy. So I went back to Pearl Vision in Quincy (which, by the way, is excellent) and they tested the glasses and confirmed that they were accurately and correctly filled.
I told my son to wear them for a a few weeks to see if he got used to them. When I realized he had stopped wearing them altogether, I figured I had better make sure the prescription was correct.
I called Braintree Eye Associates and was told (after the fact) that his 90 days had expired. Even if the doctor made a mistake and the prescription was incorrect, we would be charged again.
I missed the 90 window by a small margin but was still going to have to pay. I guess I just assumed that if the prescription was wrong, they would happily have him come in with his glasses and double check it.
I guess I assumed wrong. So I’m Unilocaling to let others know about the 90 days and to make sure your exam is THOROUGH and ACCURATE. If your glasses don’t seem right or they make you dizzy, don’t try to get used to them. Call them right away.

For a chain, i was very impressed with the service. I was in and out in an hour with new prescription glasses. Got 45% percent off with my insurance. When you talk to the sales rep, make sure that you tell them you have insurance because they can check online whether your coverage covers glasses. Got 600 $ glasses for $ 367.
They didnt pressure me or try to upsell but i’d definitely recomment the antiglare and scratch coating with the one year warranty.

It’s been some time since my first review and after my most recent experience, I am going to have to rescind my 2-​star review and bump it to a 5-​star review (if I could give them 10 stars, I would).
Being stubborn, what I thought was pink eye rendered me virtually useless. I was so sensitive to light, tearing all the time, and couldn’t focus on anything. Thinking it was bad contacts, I took them out and rested my eyes. It wasn’t until I couldn’t even handle the light from my iPhone was when I realized I was in trouble. Not sure what to do … do I go to the ER, do I call my regular doctor, or the eye doctor? I called Braintree Eye and asked what to do.
«Come in immediately.» Fortunately, Hubs was home and could drive me to Braintree. I felt like a vampire emerging into the light. We were on our way within the hour (seriously, I had to take a shower and make it appear I hadn’t been hiding under the covers for 16 hours) and taken immediately in.
I was seen by Dr. Arsenault and after about 20 minutes, he ruled out pink eye immediately. A corneal ulcer. A what? Well, it’s just as painful as it sounds. Anyway, he was able to diagnose it and come up with a treatment plan. He was really thorough with the diagnosis and although he had to shine a lot of light into my eyes (yowza!), I trusted his judgement and he did everything he could to numb my eye. I was to go on a heavy round of eye-​drop antibiotics and then work my way into a steroid drop.
Rather than just sending me off with a few prescriptions, he saw me 24 hours later to check in and see how things were going. Then I saw him two days later. And then a week later. Between the medicine, my eye started healing great. If It wasn’t for Dr. Aresnault, who knows what would have happened. He answered every question I had about it – how it happened, what could have caused it, how I can avoid it later on, and if he could write me a prescription to give to Hubs for the cute pair of sandals I saw in Lord & Taylor next door (the answer was no … damn!).
For whatever your eye situation may be, this is the place to go in Braintree. My situation required more than just a simple check-​up and Dr. Arsenault certainly delivered. He is extremely knowledgeable, very friendly, and extremely compassionate. I highly recommend and will return.

I’ve worn glasses most of my life, and I love them. I feel great wearing them and have no interest in switching to contacts.
I hadn’t seen an eye doctor in over 2 years, and I wanted a new pair of glasses, so I could get transitions lenses.
The staff at Braintree Eye Associates was wonderful. The office is located inside the Lenscrafters in the South Shore Plaza.
I called ahead and got an appointment to be seen the same day.
I filled out a few forms once I got there, and, within just a few minutes, saw a nurse for a work up before the doctor saw me.
The nurse was friendly as she ran through the annoying eye tests. (Does ANYONE like getting their eyes dilated or having the glaucoma «puff» test where a shot of air is directed into each eye?!)
Dr. Arsenault was great and took extra care to look at my optic nerve due to my family health history.
My prescription had only slightly changed, and soon I had a prescription in hand and was visiting Lenscrafters for new glasses.
I’ll definitely be back when I need my next eye exam.

Not sure what to think yet. Everyone else seems to rave about the Doctors but they didn’t test my eyes. The actual testing was completed by a technician. So I am waiting to see how my prescription comes out. I did meet with the Doctor but it was nothing extensive.
I was a little concerned with the actual eye test. It seemed a little unorthodox or at least not what I am used to. The whole looking into a machine at the red barn. The actual looking at the letters and deciding which are clearer seemed a bit abbreviated from my previous exams. Plus I never guess which are actually clearer.

Despite scheduling ahead of time, I waited for over 1 hour past my appointment time to get pre-​screened. It took another hour for the eye doctor to see me. The Dr. was apologetic and so was the staff, but a 2+ hour wait time on a fixed appointment is unacceptable.

I was lucky enough to not have any eye issues until my 20s. And even then I was kinda scared to have my eyes poked and prodded. This office made my first experience great. The reception staff is friendly and accommodating, the techs are great, and both Drs amazing.
I love the hours they are open as it makes getting an appointment easy. Even though their office is inside the Lenscrafters they don’t pressure you to buy there (I have and I really like the store) and they made me feel comfortable when I asked a million questions about now needing glasses.

Braintree Eye Associates deserves all the five star reviews I’ve seen. The staff from the reception desk to the Doctors was great. I called at 5PM and they had an opening for me at 7. The first time paperwork was harmless. You just have to fill out two minutes worth of info.
After a short wait I was taken into the exam room. They have the latest and greatest equipment there to make the exam go a lot easier. There is very little of the old «which one looks better» game with them swapping out different choices.
From there I saw Dr. Arsenault. It seems like Dr. Herron is the doctor the other reviewers saw, but Dr. Arsenault lives up to the reputation too. He was professional, but kept the mood light with a couple of quick jokes.
Like everyone else said, they are part of the Lenscrafters retail space, but have nothing to do with them at all. They didn’t point me in that direction.

Don’t be weirded out that this office is in a Lenscrafters in the mall. The office is a totally separate entity, and they do not push you to use the Lenscrafters or anything.
The office runs pretty efficiently, but they are also pretty busy. Sometimes i’ve been seen on time, had to wait other times. But, it’s easy to get an appointment for the same day, which is really nice. While they see by appointment only, I’ve seen people walk in and get an appointment pretty soon.
Those things out of the way, I loooove Dr. Arsenault. He’s so calm, and caring, and thorough. He’s much more thorough than ophthalmologists I’ve seen. He took his time to examine the health of my eyes, not just my vision. He took my dry eye issues seriously whereas I feel like other docs have blown it off. I also have terrible astigmatism, and he fit me for contacts better than anyone else has in the past. When I first saw him, he wasn’t sure what contacts would be best since I need such strong ones, but he researched it and found me a great option. He took great pride in making sure I was satisfied.