Babies R US

Wow, staff have bad attitude here.
I usually go to a different location, but since I had dinner nearby so I thought why not stopping by to pick up a few things.
It was a mistake to shop here, all the staff I’ve encountered had attitude problem, they didn’t seem happy to help out customers, and when I stood in line at the check out, they stared instead of greetings. Secondly, the stuff they listed on sale was not in stock.
This was my first time and also my last. Won’t be coming back.

The furniture section is I went to go to get the crib I had on my registry and basically stood there for 20 mins with employees walking RIGHT BY my husband and I without a word that they would be with us in a min. soon.. Nothing. And then upon pickup we waited up front for 30 mins before they brought the crib upfront.

Mary Beth is a gem at this location. We have spent thousands using baby registry. We have had a couple of issues with products and this manager has been amazingly helpful in resolving our issues. Because of Mary Beth we will continue to use Babies R Us for future registries and for all our current baby products. She knows how to treat customers, so this is the store we are happy to give our business to.

My wife and I went in Babies R us on Saturday to purchase a crib mattress. everything was going fine until check out. We ran the card, the purchase price was 90.97 and we had plenty on the card, but the purchase did not go through. So we tried again, still nothing. The associate thought it might be the registered so tried at another one. Still nothing, we used the same card rather than debit we did credit, this time it worked. we were assured only 1 purchase went through.
I look at my online account today and I have 3 charges for 90.97. I called Babies r Us and spoke to Kristen the manager who stated it was not their issue it was my bank. Funny, the bank did not run my card 4 times, you did. To save argument I called the bank, and they said that they did not run the card so they cannot confirm why 3 charges are on there and I should call Babies r Us. Funny, that is what I thought.
Now who helps me, the bank filed a claim but it can take up to 30 days to get my money back. Never shopping at Babies r us again.

Brought my newborn here and like any baby she became fussy so we decided to try give her a bottle so we headed to the mothers room wow what a mess though I was feed her in a bAthroom stall as you can tell by the pic I have posted the place is dirty with dirty diapers left on the changing table the floor look like they have not been cleaned in weeks also the couch look about 10 years old with stains all over them needless to say I will be sticking with buy buy baby

I had 3 different people put me on hold to answer a basic question: Do you sell booster seats?
I was on hold for 20 minutes, and finally gave up — I could have driven there faster.
They just lost my business.
They shouldn’t be that disorganized — that tells me that they don’t think my time is important – and I didn’t have a lot of it to spare that day.

The staff are HORRIBLE! I have never in my life come across more ignorant workers in my life! The stocking for items is so so. I’d prefer anyday to shop online

The store is usually stocked ok and in ok shape. I just have two issues with this place. One, the bathroom is ALWAYS dirty. I come here almost weekly and the stalls are always dirty and the toilets are usually clogged. The biggest disappointment is how dirty the baby changing station is in the bathroom. It’s caked with dirt and everything else that can get on it. My baby kept reaching around trying to touch everything while I changed her and I was horrified. A changing mat doesn’t cover up all of the table its scum. I complained to the cashier (same one I talk about in the next paragraph) and she lazily said that she would tell someone. It’s been months since then, and it looks exactly the same. I bet my life that they never attempted to really clean it. It’s a shame since they are a BABY store. I can’t believe more people haven’t complained. If they have, then I guess this store doesn’t care about hygiene.
Secondly, there is one cashier in particular who has the worst attitude that I’ve ever seen. I’ve had the misfortune of going through her line many times since they usually only have one register open during weekday evenings and she’s always the one running it. She doesn’t look you in the eye and just mutters everything. She actually rolled her eyes and sighed at my sister last week. A toy that my sister picked out rang up as $ 12.99 at the register, but the shelf where she got it said it was $ 9. My sister explained this to the cashier and she just stared at her and just asked do you want to buy it or not? She didn’t offer to change the price or go look at the shelf where we picked it up. I was watching and interjected that it’s their job to go look up the price. That’s when the cashier rolled her eyes, sighed, hesitated, and then slowly got the attention of another employee to go look up the price. Keep in mind, not a single customer was waiting in line anywhere. It turns out that we were right, and the toy should have been $ 9. As you would expect, the cashier didn’t apologize for the confusion in pricing or anything. She really should quit if she hates her job that much. I can’t believe that pregnant hormonal women who have to deal with her don’t rip her a new one all the time.
I hate to have my day ruined by bad customer service and didn’t feel like getting into a confrontation, otherwise I would have complained to a manager. Next time I go though, which will be soon probably, I will refuse to go in that cashier’s line. If she’s the only one open, I’ll express my concerns to the manager.
Several of the other cashiers are very nice though.

Friendly staff and a large selection of baby items. This was my first time shopping here and they were having a event. We learned a lot and got a lot of free stuff.

The Braintree Babies-​R-​Us is one of 2 closest to me and I prefer this one over the other. Main reasons: size of the store, easy to navigate layout with numbers & letters marking aisles & sections, nice helpful staff everytime I’ve been & a large assortment of options for gifts. I don’t particularly care for some of those high pricepoints or the slow moving lines at check-​out. I’d definitely Register at this Babies-​R-​Us should the need arise and others shouldn’t hesitate to do the same… they have most everything you need for that special little rugrat in your life.

I was frightened to walk in here but did alright — I had to do my baby registry & brought a friend (thank goodness!) but their staff was very helpful.

Busy, always long lines. Too many kids here (just kidding!). But seriously, I’ve experienced being in line for 20 minutes here and if you’re trying to just pick something up quickly just don’t. The prices in general are through the roof, just trust me you can get most of the smaller items for $ 1 – 2 cheaper elsewhere, and the large items on average of $ 20. Just do a google search while you’re shopping.
My other complaint about this store is: What is the deal with them leaving out those giant metal ladder things everywhere? I don’t think I’ve ever gone where there wasn’t a giant metal ladder blocking an entire aisle or in an area where I have to squeeze my cart through. I know it’s busy and you’re always getting things from up high but the system is flawed people. Flawed.

Pretty much the same thing as my Everett Review in regards to saving $$. If you shop when sales are good & have some coupons you can really get decent deals… However, this location… Every time I seem to go they are dead. I am usually there at 7 – 8 pm on random week nights… So maybe thats the best time to go… All in all I love Babies R Us…

After visiting a few locations of this store (Framingham/​Natick for one), I was very pleased at both the size of this particular location and the location. A short drive from 93 to a spot right off Route 3, brings you to this large shopping center where this spot sits.
Compared to Framingham/​Natick, this location is quite large and actually contains a better selection and better availability of items. Natick seems packed together and is always out of items and constantly packed and not laid out very good. This spot was so large, the amount of customers wasn’t at all noticeable. The layout is easy to navigate and aisles are clearly marked and the products not in disarray. The staff is friendly and helpful and even honored a coupon I received with a package the day it expired which was nice. Prices as always are competitive and there are clearance/​sale items all the time.

Be careful of this place if you have problem with things you buy. Wifey and I purchased a rocker from this store. The girl working told us it will take 2 weeks for the rocker to arrive and we must pick it up. She tells us we will receive a call when the chair arrives. So, we do not hear anything for 3 weeks. So, we called them. At first, they can not find our chair and the girls tells us she will call us back when she figures it out. So, we received a call back in about an hour and the girl tells us our chair is in warehouse. That is good news. Wifey and I show up 2 weeks later to pick up the chair. Everything is going good. We check in at customer service. She says just wait out front and someone from out back will bring it to us. So, 30 minutes go by and no one from out back shows up. So, we check in again. The lady at customer service says it will just be another 5 to 10 minutes. They were having trouble locating our chair. At the 40 minute mark. The assistant manager comes out and seems to be mad that one of her employees screwed up and our chair is not even in the store. That was it. She was about to go back in and tell us we would receive a call when the chair arrives. HOLD ON assistant manager. You are not being very friendly towards your customers. Its your fault. You wasted my time. You lied to us. You didn’t even offer a pregnant women a chair to sit down. Or water to drink. The way this operation is running they should be ashamed of themselves. You are lucky I did not tell the Unilocal communtiy the real names of these employees.

I’ve always found the help at this store to be wonderful and they’ll often go out of their way to help us or check something for us.
Some items are expensive, but I usually end up finding them on the clearance rack the next month. If you sign up for the member rewards card they send you coupons for items constantly.
The store is well divided and the aisles are numbered and labeled so it’s easy to find something on a registry because it tells you the specific aisle to look in.

Very mixed review for this store. The store is well-​kept, attractive, but often an item you want is not in stock. Rude, annoyed sales help, although the lady at the desk by the gliders was quite knowledgeable and efficient. We were told to wait out front for the large item, and when the surly warehouse guy brought to our car he wedged the box halfway into the backseat and just turned and left. We were so ready to get the hell out of there that my husband took apart the box, and managed to get the pieces into our car on his own. Hate this place and will dread if I have to go there again.
One note: as for the stork parking-​it was a welcome sight on a 90+ temp day and expecting twins, so thanks for that bone!

We made the requisite trip to Babies R Expensive, seeing it our duty as expectant parents to wave that bar code scanner in front of every item Cute, Functional, and More Expensive than we can afford right now.
The store was as we expected. Bright, brimming with all things baby, and full of the crying cacophony that a store for infants and tots entails.
And, this being a Sunday, I think the sales attendants were holding up well, despite the hoards of Preggy Sues, Baby Daddies, and Granny Know-​it-​Alls in tow. However, structurally, I don’t think the store is set up in a way that accommodates either employee or customer. The registry desk is poorly-​attended and there is no clear point where a line queue should form. The sales assistants are constantly having to flit or page one another from one department to another. Unlike IKEA, which sets up convenient pods for its employees to be easily located, BRU sales associates are basically fed to the wolves and if one Preggy Sue is dominating, ooosh! Back off to the other baby mamas.
Another qualm I have about BRU, and not this particular location, is that the items are all really truly super über expensive. Take, for instance, the bed linens for the baby crib. Not one single set was under $ 150. That seems excessive. Not every parent has the resources or overindulgent mother-​in-​law to flip the bill for that. I think they should seek, as a company, to meet a more versatile clientele. One that doesn’t need Laura Ashley everything.