Verizon FiOS Store

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with when calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say.
Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don’t blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn’t have had to come out to fix everything — the problem was however, he forgot to hook our bedroom TV cables back up in the attic.
I’ve paid for 2 On Demand movies, HD Movies weren’t working so was out that money, now the TV in the bedroom isn’t working at all — it’s been a couple weeks now that I have had problems, paying a WHOPPING bill with service that’s not working and tech service that quite frankly sucks.
If I had another choice for cable optic service, I would take it in a heartbeat.
I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit — because of their mistake!

Within a company FULL of corruption, my Fios assistant (whom I dealt with over the phone, and who’s name I have unfortunately forgotten) accepted my DVR return which, by his account, is the first in his decade of working there by mail from Texas. His service was outstanding and saved me the $ 1000+ dollars that Verizon was arguably trying to force me into paying by giving me absolutely no way of sending my equipment back after failing to send a shipping label. Sending my DVR via FedEx was my Hail Mary and it worked miraculously. I won’t re-​sign with Verizon due to the awful exported customer service but because of the in-​house Floridian service representative, I will hold myself back from slandering their name.