Reserve at Ashley Lake Apartments

Maintenance issues started on the day I moved in with a washer that didn’t work. They did replace it but while I was paying the movers $ 125 hourly and that was just the start of my nightmare. Rarely, if ever did the maintenance department repair anything on the first attempt. The dishwasher flooded the kitchen with hot water and when I walked in the apartment it was beginning to flood the living room. The maintenance person used all my towels to soak up the water and of course I had to wash and dry them. By the way, it took an hour and a half to dry a set of sheets. The maintenance person didn’t turn off the water to the dishwasher and the following day, I returned to find the place flooded again. It was more than two weeks before the dishwasher was replaced. The ice maker wasn’t working and the maintenance department came, said it was repaired and the next day the freezer was a solid block of ice and everything in the fridge was soaked with water. I had to throw away everything in the freezer and fridge. Hundreds of dollars of food wasted. The hot water heater wasn’t providing me with enough hot water to take a shower. After two attempts to turn it up, it was replaced but that was three months later. The county came in to inspect it and pointed out that the air conditioner was leaking water onto the hot water heater and the maintenance man who was with the county inspecter said they would be back the next day. Three months later when I moved out, they still hadn’t repaired it. The air conditioner thermostat malfunctioned one night spewing out hot air and chemicals which resulted in the fire alarms going off. Once a maintenance worker let my cat out, I had to take off work to secure them. Caulking around the tub and sinks was disgustingly old and discolored. Linoleum from the last century was crumbling. There was black mold on the patio and I had to ask to have it cleaned twice. One time the maintence worker came to check on a slow draining tub and flushed the hair that he removed resulting in a clogged toilet the next morning. The pool was closed for two weeks in June/​July while they were waiting for a replacement part and it seemed as if a homeless person was sleeping at the pool. After I moved out, I was presented with a bill for $ 89.44 for vertical blinds they said my cat destroyed. My service requests are FIVE pages long and don’t include the ones submitted by leasing office personnel! The day I moved out was one of the happiest in my life. Not only would I not recommend anyone rent at The Reserve at Ashley Lake, I wouldn’t recommend anyone renting a Equity Residential property. BEWARE DONT RENT THERE!!!

we moved in here last year as my husband had to move over to this area for work quickly & had to start in a few days. Mostly Haitians for tenants, the tenants there ruin their own ‘community’ by throwing the pool furniture in the pool, vandalism to vehicles, the elementary school for this area SUCKS, crosspointe elementary, outdated kitchens & appliances. I don’t recommend these apartments to anyone, we busted our butt cleaning the place for a decent security deposit refund, what a joke! moving out of there 3 months ago, best decision ever!

I’ve been renting for 6 years since I started college at different places and I’ve never PASSIONATELY HATED dealing with anyone more than I hated dealing with Anne, the useless leasing lady. Seriously, run the other way.
Don’t get me wrong, the apts look nice, the amenities too and I even accidentally spoke to another lady called Diane who was amazing. I had 20 min after work to visit before they closed and I learned more about the whole community from her than in 2 whole weeks dealings with the other one. After a couple of days past our visit, a billion emails a day from them (beware) and planning, we decided to go for this place. I call and this is how it went. «Apply! You and ur sister need to apply online and pay to reserve for the apartment and then I’ll call you» «that’s all? Online?» «yes». 30 second. Thank you. I went thru the email she sent and created an account. Told my sister to do so also, since we don’t live together. Spent 45 min on the phone with my father who’s was out of the country trying to get all his guarantors information. Paid the 180 bucks. Fine. Until 10 min later my sister calls and says she couldn’t submit it cause the apt was reserved. !!! I call the lady back, and no answer. Left a message (it was Saturday 3 pm they supposedly open till 5) never heard back. She finally called me Monday afternoon «ohhh ur sister didn’t put the information». My sister with work and school and me with a 8 – 5 and an hour and a half commute was hard to meet up so I could get the paper application until Tuesday. To which I got another call «ur sister *just* needs to apply». (No fax allowed.)
Okay, Wednesday I finally get to leave work early enough to go in person.(And I seriously wished I hadn’t because I’ve never meet with anything more useless, incompetent and inept in my entire life.) the story goes like this. My fathers information didn’t go thru. (Half an hour on the phone writing down information, saving it n it’s just gone) So all of his important life details? Nowhere to be found. That means the application was immediately rejected. Ohh and the reserve on the apt was «gone» too since Saturday. IT TOOK HER 5 DAYS to mention that little fact. So I need to re apply with another 100 reserve plus another 160 for fees. The 100 $ reserve I already paid? «Ohh it’ll be towards ur rent.» And like the big help she’s «not» gonna charge an extra 80 cause I already i paid it and she’ll do my sisters manually. It’s Wednesday afternoon by the point, I got an hour and a half commute back to my place, my sister has a 5 hour night class n I again wake up to work at 6 am. I should have known better but still, I filled out the application next day during lunch when my father finally had time to help me. And fine.
The useless thing calls me again today (Friday) at work and tells me they rejected YET AGAIN the application (this is already 240 $ + 200 of reserve). That she needs to talk to my sister for some information (her birth year turns out, that she didn’t even think to ask me for) to see if ADDING her will make them accept it. ITs FRIDAY AFTERNOON and she has yet put my sisters information at all before telling me that the thing is cancelled. AGAIN. That I should try again with my mom. And it’s not about the rejection. Cause honestly thank god! I would never want to live in a place where they are so useless at the one thing they actually care about which is to rent more apt. Imagine trying to get them to help u when u are moved in with a signed lease. I shudder. The problem is that it was a total waste of my time n money.
SO unprofessional. I even realized when I was trying to re apply, that She never even bothered to write down in a paper or email, the apt number I was getting. I had to hunt it down on their website. (which says that they have 4 apt available NOW and not just 1 in 2 weeks like she said. So one of them is lying and baiting/​switching). OH and the 200 refundable reserve I had to pay immediately? In a check. By mail. In a couple of weeks. 2 or 3? Nope. 5+ weeks.
I’ve never wished anyone to be fired before, but I cannot believe they run a business with someone like that on board.

Sticks. People leave garbage all over. Extremely noisy. Kids hang in hallways.
Rent paid doesn’t clear timely. First rent increase over 108 dollars.
Worst apartment ever.

Love lake view, very quiet… The bad is the many smokers in the complex smoke in their apartment and the vents seem connected. Also the appliances are old and the management careless about your needs such as a last minute treatment without advance notice…

Where to begin everything breaks so be prepared to put in a work order every week. Especially when family or someone important comes to visit. And let’s talk about the neighbors from hell that play music not only late at night but also early in the morning as well, talk on there phones extra loud so everyone in the neighborhood can hear there problems. And go in and out of there screen door 10 times a day which makes a horrible screeching noise. These apts are perfect for someone who isn’t home at all or someone that doesn’t mind having the jersey shore as your neighbor. We complained several times but the noise always started back up again. The apartments were a good size which originally attracted us to them but I’m not sure if that out weighed all the bad that happened.