ExpressCare

The first time i visited, I got all the way to the pharmacy only to notice that they gave me someone elses prescription, that was Dec 2015 so I gave them another chance this April 21, 2016. It was empty in there so I figured ok this will be quick. The front desk has issues. they require that you use the kiosk but I can do that but an older person may not. Anyway no issues until it came to the copay the lady said i had to pay $ 65 or leave a credit card on file. Uh no maam, however my copay is $ 30 and I explained that i work at the insurance company and I didnt understand why she could not call and verify the correct copay. She said those are my options and since I had a UTI i was out of options because I wanted to get better. I paid the $ 65 with my payflex card and I asked if I my card would be credited once the EOB came to show the correct amt and she said yes. Well needless to say I have called them 3 times to request my $ 35 refund and they told me they can not credit the card they have to issue a check and it will take 6 – 8 weeks… My 3^rd call was today and unlike the first/​second nice lady in Billing I got a lady with an attitude, when asked when I would get my refund and she answered with out even looking up my information. I asked her to check and you would of thought I was asking her for a kidney. I am beyond pissed but I thanked her and hungup. I do need to add, the PA was great and I was in and out very fast, they had no patients, now I know why and I will never go back. I simply will be going to Patient First as soon as they open this year on route 450 in Bowie.

Girl at the reception desk treated me rudely and with no care. Papers shoved at me without a glance and any questions I had about filling them out were interrupted with more rudely given instructions about something else. I’ve never been treated this poorly while trying to seek medical attention. I almost walked out but was desperate for an answer. Go elsewhere unless you have no other alternative.

I do not recommend this place. I was overcharged for my copay and the woman at the front desk was nonchalant about the fact. Her attitude was like either you pay it or you can’t be seen. So, I was forced to pay it to receive care. I am still working with them to receive my refund. Although the PA diagnosed my daughter’s problem and gave her a prescription, the dosage was way too high for her age (11 y.o.) and the diagnosis. I didn’t find this out until I was at CVS and the pharmacist had to call the P.A. to say «this dosage is too high. Are you sure this is what you want to prescribe?» Then she asked the pharmacist what they recommended and she went with the dosage CVS recommended. Thank God for an alert pharmacist!

Hospital-​expensive charges for incompetent care. If you’re sitting at the traffic light, wondering if you should go to ExpressCare if you ever have an emergency, DON’T, just DON’T. Their extreme overpricing is indicative that ExpressCare is a business that takes advantage of people in a medical emergency, please see photos of both bills, the bill from ExpressCare and the bill from the Orthopedic doc — ExpressCare charged me $ 65 to apply an overpriced $ 100 wrap around velcro splint that took maybe 2 minutes to apply and the Ortho doc office charged $ 95 to apply a plaster forearm cast that took an approx an hour to apply. I called ExpressCare today to inquire about the $ 65 charge, and I was told that is what they charge for applying a velcro splint… NOT $ 20, NOT $ 30, NOT $ 40, NOT $ 50… CHARGED $ 65…when the ortho doc charged $ 95 to apply a plaster cast for an hour? For shame on ExpressCare, taking advantage of people like that. EXPRESSCARE OVERCHARGES. I did not feel that the staff was competent at ExpressCare based on our visit. Went for an emergency on a Saturday, minor fracture that needed to be followed-​up at orthopedic doctor for set/​cast on Monday. ExpressCare did not have a professional atmosphere. Got a charge from them for $ 350 to examine a very simple fracture, doc saw him and spent less than 5 minutes with him, told him that his hand would be messed-​up forever, would never heal right, «sorry, that’s just how it is, there’s not much they are going to be able to do for that type of fracture…» really unprofessional comments were made, the orthopedic doctor was surprised about the comments that we said were made by the doctor at ExpressCare, it wasn’t nearly as hopeless as ExpressCare doc was making it sound. I must say, I felt that the ExpressCare doc had a TERRIBLE attitude, and $ 350 is an absolute overcompensation for the unprofessional services we received. It cost less for two visits to ortho. doc than it did for one visit to ExpressCare. There is a sign outside of ExpressCare stating that they treat fractures, but they’ll just send you somewhere else after their incompetence and overcharging you. Please see photos. If you call to dispute a charge/​fee, the response from billing is antagonizing, they have you call another number and are quite flippant, but the complaint number seemed more accommodating. ExpressCare is a miserable experience. Our visit to ExpressCare cost over $ 500 total, ins. covered some.

I’ve gone to this urgent care facility multiple times because of their location and the convenience. Everyone is very nice. It is spacious and clean. They also have the option of filling your prescription onsite which is convenient and saves you from making another trip. However I always go to CVS because it less expensive for me. My only complaint is the air freshener used in the lobby is a little strong.

First time visiting Express Care today. I was very impressed! Quick and friendly service. Highly recommend!

I had a severe sinus infection and a sprained foot. With the need for medical attention over the weekend, I couldn’t wait to make an appointment with my doctor until Monday. ExpressCare’s website was very easy to use and I recommend reserving a time for your appointment. The office wasn’t busy, but the convenience of an appointment helps. The staff were very friendly, took their time to run tests and provide diagnoses. The facility looks new inside and has a nice waiting room and doesn’t have that odd hospital smell. Overall, I’m very pleased with the service and care provided. I recommend this facility to family and friends.

I took my 12 yo today with a URI (Tis the season) and I had the most amazing experience from start to finish. Everything from the welcoming from the front desk to registering my son (he had been there once before) to the triage nurses joking with him but at the same time staying on task to the providers care, information, bedside manners and attentiveness. She was amazing. We were In And out with 2 prescriptions and home getting his nebulization going after stopping at CVS all within 60 minutes. I already know to expect a follow up phone call tomorrow from the provider as well. Excellent Service and a very clean and modern facility.

I had to go to a urgent care because my son had an head injury. For some reason, I went to bodies health care first but I’m happy I asked about any place with shorter wait time.
This place was ten minutes away in a nice area around 2pm. The place was spacious with comfy seating. I sign in but told them I didn’t have my child insurance card. They said cool and just email it off my phone.
Was about to go sit down when they ask me to the back… I was surprise… The PA was cool and the treated my child wound with care. This gonna give Patient First some competition!

This is my first review and my first visit to an Urgent Care facility. Despite the pain I was dealing with at the time, I was still highly impressed with the establishment.
I was seen by a doctor within 5 minutes of my arrival and out the door within 60 minutes. During that hour, we reviewed my X-​rays taken onsite and discussed my lab work also done onsite. My diagnosis was on point and the prescription provided me much needed relief.
The entire staff, including the doctor, was friendly, patient and professional. In addition, the facility was extremely clean.
Again, I was in and out within an hour and that included X-​rays and lab work.
They offered to fill my prescription for $ 10, but I decided to go to CVS. CVS filled it for $ 00.55 (yes, fifty-​five cents). While this is a great service to provide, their high cost for the prescription is why I rated them at 4 stars instead of 5.
I highly recommend ExpressCare of Bowie

I love this place. I have been here a couple of times. The staff is extremely friendly and knowledgeable! The wait times are short, and you get in an out quickly with a quality diagnosis. I highly recommend this office.

I came in not feeling well. The lobby is clean, new and quiet. I did not have to wait long to be seen or to see the doctor. Everyone here is very pleasant & friendly. Prescriptions can be gotten at the clinic for a flat rate. Definitely worth your while as an alternative to going to the ER for many cases.

I came in on the referral of my Dr who could not see me that day. The office, was nice, staff pleasant and there was barely a wait once I filled out all the new patient paperwork. They were able to perform an x-​ray and give me a rx and send me on my way. I would return here. I surely like it better than concentra who my insurance has in network.

I came in with sinusitis… yes, I get it so often that I can diagnose myself. I decided to come to Express Care so I wouldn’t have to drive out to Patient First. This place smelled so nice when I walked in. I signed in on an IPad and I was quickly seen. You can even schedule your walk in online. Everyone was really nice and told me to feel better as I left their presence. Total time start to finish 35 mins and that was without the long drive to Laurel.