Grappone Automotive Group

After contacting several dealerships while shopping for a Tacoma, I ended up walking into Grappone, and an I ever glad I did! Several other dealerships either did the bait/​switch/​up-​sell game or low balled the hell out of me on trade-​in. Lori at Grappone was very patient, explained everything clearly and even came in on her day off to help me with my Tacoma lease. My credit situation wasn’t the greatest but they were able to secure tier one for me regardless, gave me TWICE what other dealers were offering for my trade (an 02 Explorer) and made the whole experience not only painless but down right enjoyable.
This is my first lease, but if I buy this one out or lease another, I’ll be back to Grappone from now on!

I have had two not so wonderful experiences from Grappone Hyundai and The Grappone dealerships in general! The first time I went there was last year to trade a 2004 Hyundai Santa Fe & a 2001 PT Cruiser for something newer, and got talked into trading for a 2013 Elantra. They only let me test drive it around the parking lot, so, I really could not tell how good the car was. Well, my mistake, I ended up purchasing it and hated it, and it was terrible in the snow! I ended up taking it back, and leasing a Honda CRV because every car I wanted was either sold, or had way too many miles for the price. Could not even afford the registration on the Honda as it was over $ 496! It sat for two months, and I ended up having to sell it to a dealer losing $ 3,000 on the sale! They would not even buy it back from me, and I had already lost my two cars in trade, so, basically lost out the $ 3,000 which was rolled over into another car! They will offer enough for a trade, but, they charge a high fee for processing, and I even tried once again this year to give them another chance, and they really disappointed me tremendously not to mention very much angered me as well! I was looking to trade a 2002 PT cruiser for a 2006 Hyundai Tucson, so, I called them, no problem, they had the SUV, but, said they could not sell it yet because they were waiting for the title. So back and forth we went, and I was told as soon as it was ready to sell they would call me, as I was ready to come and purchase the SUV. Well, about a week later I get a call from someone other than who I was dealing with saying Sorry, we sold the SUV this morning, it is no longer available! They are all in it when they want to sell a vehicle, but, will not hold it even if you are willing to put money on it! It is all about the sales for this dealer, and when it comes down to it could care less about the needs of the customer, and are more than willing to screw you over! They are very nice when you are purchasing from them, and even while they are a commission free dealer they make up for it in the dealers fees! If you want a car they have on their lot, you’d better buy it right away, because they will NOT hesitate to sell it to the next guy in line!

I actually didn’t end up buying a car from Grappone. However, it was not due lack of service. I was looking for a specific CPO/​Features and they unfortunately didn’t have one on their lot. The truck that I did look at was priced fairly and they evaluated my trade at a very fair price point. I like the upfront pricing. Their sales department isn’t held to a commission on the vehicle price, but rather volume.
I wish they had the CPO I was looking for, I loved the idea of negotiation free buying.

Once again… a Stellar Experience! We bought our Ford Fiesta here last December. Love this little thing. We had discussed getting something bigger, but have been so busy with the holidays. Took our car in for regular maintenance service, and we saw a car we liked. A beautiful black Subaru Forrester. Gave our basic info & said we were on our way somewhere & didn’t have time to go through the paperwork right then. They said «No Problem». 2 days later we were back to get another car form Grappone. The papers just needed signatures. WoW! is all we could say!
Jen Pineo & the team of people we have dealt with are a class act. No hassles. No haggling. They have people that, their job, is to scope out the going price for any available vehicle out there. So that way there is No pressure. The sales people do NOT make a commission, so they don’t have ulterior motives in selling you a thing. We wouldn’t go anywhere else! We are already planning a trip back to Grappone next December… thinking truck this time! See you soon Jen!

Thank you! Thank You!
Taylor and the Grappone team were awesome to work with. We were looking for a used Toyota Tacoma Truck and knew pretty much what we wanted. Taylor wa very knowledgable, listened to our requests and didn’t waste our time or hers. Four hours later we drove away with a great Truck and so confident in our purchase. The entire Grappone team were so nice, The place was clean and I really loved the vending machine with healthy treats. Seriously I felt like i was at a 5 star hotel. AMAZING place this is our third vehicle purchased there. and will not be last. By the way ask for Taylor she knows her stuff and wears great cowboy boots!

I recently leased a Toyota from Greg at Grappone and had a wonderful experience! This was my first leasing experience and found Greg to be very helpful and accommodating. I am a college student, so going to Concord to look at cars/​discuss different options was a challenge at times. Greg was very helpful and was very good about communicating via phone/​email. I had crashed my previous car and was in a pinch to get a new, affordable, and reliable car. The process was simple and straightforward-​I really like Grappones sales strategy. It was great not to have to negotiate and feel like you are getting pushed around!

Leased a car from these guys two years ago and loved my car and the experience. I shopped around before finally leasing from grappone in 2012. Grappone was so different. No arguing or getting pushed around. Today I went back to turn my lease in and bought a new car. I never thought I would get into a new car that wasn’t a lease but they made it happen. For even less money. The sales people here are not your typical «salesman» they don’t push you around or have that sleazy fake small talk and lies dripping from their mouths. Here is all real. Thanks grappone ford and Jen for getting me into a new car and for yet another nice experience. And thanks to the Hyundai sales manager Scott for introducing me to grappone two years ago.

I have been a Grappone customer for 9 years, and my family has always had a Grappone vehicle. I just hopped into a new lease this past summer, a Mazda3. I’ve leased twice before and my first car (used) was off the Toyota lot. Why do I keep going back? Affordable, friendly, thoughtful & safe. Their new negotiation free system that they’ve just put into place this summer is a huge game changer in the car industry. Price is important when making a big purchase but customer experience and the interaction at all of the Grappone locations is now the focus of the car buying experience. It’s now hassle free and not such a chore to shop for a new car. I’ve been to other dealerships in NH and they don’t even come close to Grappone. Grappone fan for life! Thank you for making it stress free & fun to get a new car!

I’ve been their client for 4 years. l like the service. And if you buy a car from them, they give you free set of tires.