Napleton Auto Werks

I highly recommend this dealership and here is why.
I live 1.5 hours south of this dealership. Saw a cool truck online. At first I wasn’t planning on taking a trade because someone seemed pretty serious about my truck. Then I tried to make arrangements to get there. Amtrak would get me to Dwight and Manager Dan said no worries; he would have Doug come to the train station to pick me up! (at least 20 minutes away). Who does that!! I
I realized it made sense to see about a trade. They appraised my truck for a reasonable price and worked some numbers in order to really try to help me. As it turned out, their truck was not the one. They did not pressure me, were very understandable, and very appreciative that I came.
They have both contacted me today with some kind words in a follow up. They know what I’m looking for and I am confident they will continue my search.
When it comes to a vehicle purchase, it is a very stressful time especially if a vehicle has no warranty. It is important to have a good, mutually trusting relationship and I feel we established that.
Thank you to Dan and Doug for making me feel so welcomed. I look forward to keeping in touch and hope this review sends more prospects your way!
PS: this is next door to the Brick Stone Brewery so it’s a great location!
Jo Morrison
Towanda, IL

As I have a penchant for locking myself out of my car, my husband gently suggested I get a spare key made for my recently-​acquired 2011 Mazda 3. The usual suspects — hardware stores — were of no help as they key has to be programmed. In the area for other reasons, we spotted a Napleton dealership that sells Mazdas and arrived without an appointment.
My normal City Service is Better Attitude started to melt as a salesperson guided us past the threatening ice patches outside and walked us to the service department entrance. The long number for the replacement key was doubled checked (rattled off like the abc’s) and the cutting work began.
Hubby recalled that neither myself, the place where I purchased the car (CarMax) nor another city dealership could sync my bluetooth phone to the car system. We asked if this was possible, and an affable young man (we learned later was the son of the computer mind) said it would be «no problem» and promptly returned with a smile on his face. Evidently there were already six other telephone numbers attached to the system, which he deleted and prepped mine. He made sure I understood where in the owner’s manual further info could be found in case I had issues later.
As soon as the key programming was complete, we received our bill. After about 1.5 hours, the labor bill was a paltry $ 60, parts were less. We were not charged for the time spent for the phone diagnosis and sync. Had I not been stunned I would have remembered to at least tip the man who completed this service.
I made a decision that these are the kind of people who deserve my future business. Although they did a multi-​point inspection they did not «find» additional issues as has been my experience in the past. Integrity means everything to me in the service industry, which I am part of,. The fact that professionals can combine stellar service, down-​home friendliness, and expert diagnosis ensures that the folks at this Napleton auto repair shall be seeing more of me in the future.
Did I mention that they washed the salt flats off of my car before delivering it to me?
Well worth the drive. Thanks, guys!