The Thayer Group For Women’s Care

Ignored concerns I had and walked out of office without answering an important question I had. Cried in my car afterward. Going to new doctor.

I am so frustrated with this practice. I don’t want to go back, so I’ve been inundated with reminder emails and phone calls asking me to make an appointment. I eventually had to block the clinic’s number and email address because I couldn’t get them to STOP contacting me! I wouldn’t recommend them after my experience.

WOMEN BEWARE. If I could give zero stars I would. During my first and only visit the doctor took my medical history and upon hearing that I had a miscarriage (as a young unmarried woman in college) he said that the miscarriage was «natures way of teaching me a lesson.» Appalled, I didn’t respond and went through the rest of the brief appointment silently. After leaving in shock and allowing the receptionist to schedule another appointment, I broke down in tears. The next morning I called to cancel the appointment and informed the receptionist that I would NOT be rescheduling. The office then proceeded to call me every other month for OVER A YEAR trying to schedule me for a follow up, and then finally sent me a letter trying to get me to schedule an appointment. A photo of the letter, which I returned to the mailbox, is attached here. STAY AWAY FROM
THIS OFFICE. THEY DO NOT CARE ABOUT WOMEN.

The Thayer Group is after your money and not there to help or treat you.
I was told to contact Traci Shahan because she was supposedly knowledgable about fertility.
I asked for a meet and greet because I do not want to be followed by people that I do not resonate with.
I was very specific about not wanting a consultation and the staff confirmed I could have a free consultation which is a short 10min meet and greet.
When I arrived, I reiterated this was a meet and greet. When I entered the consultation room the person who checks you in said: «since it is a meet and greet, we do not need to check your vitals». Traci herself shorten the consult saying «since it is a meet and greet… i have to take the next patient in».
So there was no mistake nor confusion that this was a meet and greet!
They let me leave without paying because it was a meet and greet!!!
Traci was not helpful the day of. I was inquiring about what the process was to check on fertility. All she said that day is: «well you have to do tests and it could be in the thousands!»
She mentioned she would send a message on their portal with tests names (so I could do research to see if they were covered by my insurance) before we could proceed and decide if she could help. Not once was there any physical examination, no vitals checked, no treatment provided, not even guidance as to what to do since I had to first do my own research.
She was late sending a couple names for tests which in the end did not help much.
Yet, the Thayer Group sent me a bill!!!
They charged my insurance $ 238 dollars and demanded I pay the $ 45 copay for NOT PROVIDING a service!!!
Traci illegally diagnosed me with fatigue! I would love to know what gives her the right to diagnose people without even knowing them or touching them, look at their eyes, tongue, blood pressure, reflex etc… NOTHING was checked and yet she thinks she can provide a diagnosis?
This is what you can expect from a nurse practitioner! False diagnosis!
I since have done my research and have done extensive blood tests with at least 20 different tests. Traci provided 3! So she is clearly not knowledgable! And she needs to adjust her attitude to think she can diagnose someone falsely and charge them for doing nothing! What a joke and outrage. This is why this country’s medical status is so bad. People like this!
The Thayer Group still proceeded with charging my insurance.
I filed an appeal with my insurance company and await the decision.
This system is corrupt.
The Thayer group is corrupt and they do not care about your health, your process.

I chose Thayer because I was hoping for (but did not receive) a more holistic approach. Unless something drastic changes, I would never recommend them. Following a blood test, I found out I had a serious medical condition from a Walgreens automated message. At first, I thought someone had stolen my health insurance cards and used them to obtain treatment and medication. The practice didn’t even bother picking up the phone until two days after I had learned the horrible news that might change my life forever – and even then, I only talked to a receptionist. I was absolutely shocked and devastated. When I told a nurse that I was likely going to refuse treatment until I got a second opinion from a specialist or at least more comprehensive blood work done, she actually rolled her eyes at me. On top of it all, they get you all excited about their «patient portal» where you can email them anytime about anything, but good luck getting any kind of response! I had a potentially serious infection that required a pretty typical prescription, but all they did was wait three business days to refer me back to my OB. Why do they have «Women’s Care» in their name if they don’t actually provide any care specific to women? I got a faster response and an actual prescription from a practice that hasn’t seen me in almost a year.

I had a very disappointing experience with this office. My initial exam made me not want to go back but still I tried. I scheduled with one doctor and was given another. This doctor was unprofessional in the language he used at a vulnerable time in the exam and I was shocked because this one was actually the doctor that was recommended to me by 2 friends. Maybe it was a bad day for him but this was unacceptable. Also, I got stuck in traffic for the follow up test results report and called in to let them know. When I called I was told that 20 minutes late was too much and to go home he wouldn’t see me and they may or may not charge me a no show fee. They did charge me $ 50 and are uniquely attentive and spot on about that one piece of the care. Got regular emails for that bill. But to get the test results was a huge endeavor on my part to get through a long series of hoops, holds, long waits, accidental disconnects while shifting to another department etc. Office says, they are busy, sorry. This is scary to me because it is possible the ultrasound results results are not good– pre cancerous or worse. To have no follow up or assurance the results are ok, or a report that I am safe or not is dangerous, but for the billing to be the big blinking light is not the empowering experience as their tag line advertises. I do have a friend who has had a very different experience and loves them. But this is my experience.

Every time I call to schedule an appointment I am greeted by receptionist who always has a really nice attitude and helpful. My doctor is Karen Kaufman. She is very thurough comforting, and I’m so thankful to have her as my obgyn. My favorite thing about her is that she never makes me feel rushed like other obgyns and I always feel comfortable asking questions!