Rocky Mountain Urgent Care

As a healthcare professional myself, I was extremely disappointed with the patient «care» I received, or should I say, lack thereof. Neither the front desk coordinator nor the doctor even made eye contact with me as they engaged in conversation and made no efforts to address me as a person. I was interrupted by the Dr as I attempted to ask questions and felt as though I were nothing more than a number in line who had inconveniently interrupted his ability to sit and eat the pizza that was just delivered to the office. I want to be talked to, listed to, and addressed as a person with concerns when I visit a healthcare professional and this is not at all what I received upon this visit. Very frustrating experience for someone that does not often seek medical attention to have such poor service when I do.

Care sucks. I went in with a sports injury and asked for a small amount of pain medication so I could sleep and function for the next couple of days until things healed up. I asked for a few Tramadol to be exact (It is not even possible to abuse this medication). The doctor was very rude with me and repeatedly told me «we don’t do that here» implying that I was looking for drugs. Ignorant bitch. I would not waste my time here again, this place is just a huge scam.

I was badgered for bringing in a child with strep throat. I was told that strep will go away on its own and that the complications of strep infections are rare. That may be the case but I made the decision to seek antibiotics. It’s the providers job to diagnose and to provide me with the options to treat the condition. It was not his place to bully me into one decision or another. I was also criticized for giving pain reliever for a very swollen and painful throat. Very poor experience.

Avoid this clinic at all cost. I have a chronic eye condition which requires regular medication. This clinic gave me a prescription for 30-​pills and refused to renew without an additional visit at $ 200 per visit. Rocky Mountain never called back the pharmacy nor did they return any of my calls. When I went in physically to inquire, they were rude and indifferent. Contact Boulder Community Health for your health care needs.

3 stars because I went there twice in a week (since the issue wasn’t resolved) and had a horrible experience the first time and a lovely experience the second, so I figured it averaged out to an okay place overall!
My first visit, the younger receptionist (25 – 30?) was rude and acted as if she couldn’t be bothered. I was in there because I was in pain and she ignored me for quite some time as I stood at her counter and she typed. When she finally spoke to me it was all very curt and dismissive. This doesn’t seem like the right job for this young lady. The doctor was also flakey and just seemed in a hurry to get out of there instead of being there to answer the questions I had about the medications she prescribed me. She also didn’t really seem like she knew what she was doing (and maybe she didn’t because I was back in 6 days later)
Second time, the receptionist (this time an older woman) was a complete sweetheart. She instantly was kind and caring and really wanted to help me in whatever way she could. At the very least, she wanted to make sure I was comfortable. The doctor was also quick and decisive, but not in a rushed way.
I guess this place can be really bad when it’s bad, but quite nice when you get the right people.

Go to another clinic if you value your sanity. Dr. Bos is amazing, but the staff around her is the worst I’ve ever experienced in a doctor’s office. They’re rude when you talk to them on the phone and make you feel like you’re inconveniencing them. One day when I was waiting at the desk to check out, the receptionist on the phone was constantly rolling her eyes while talking to a patient on the phone. When I got a blood test, I was told they’d call with the results the next day. It is now over a week later, and they haven’t called me, even when I’ve called three times and left messages. When I went there for urgent care with food poisoning, they forgot to put up my chart because they were chatting and gossiping, so I sat there for almost an hour and a half, vomiting and shaking with a 103 fever while people with ear aches and bruised ankles were seen before me. Horrible customer service. Don’t bother wasting your time here.

This is the worst place ever to go when sick! First off the lady working the front needs to get an attitude check and learn some people skills. It doesn’t get any better, the doctor sucked and didn’t even give me medicine. I now have to go to another doctor to get help and waste more money. The lady at the front is uneducated about there business and tried to charge me a 175 dollar co pay when mine turned out to be 35 after making her check twice. Seems fishy. I will never go here again or send anyone I know there. This place is flat out terrible and disgrace to medical community. Complete waste of time and money!

Had to go there for an X-​ray. They said they didn’t have a radiologist on site (which is fine) but that they would give me a «soft diagnosis» on the spot and then an official report within 24 hours. I filled out the paperwork and waited for about an hour and was not seen. There was still another person ahead of me too, so I left. The receptionist was nice and apologetic. I can’t speak for their services but the wait was ridiculous, especially that there was no explanation or forewarning.

The poor reviews here seem to reflect the trend that upset people are far more likely to write a review than perfectly satisfied people. I’ve used the clinic on many occasions and have always been satisfied with the quality and promptness of the service. Its much better and cheaper than an emergency room visit for most needs. I just recommended it to a friend and when I went to look up the address, I saw how poorly rated it is. Surely this is an exaggeration or bias sample.

Was completely blown off by everyone in there.
I’d had a fever for over a week, and knew that wasn’t normal for my body. That fell on deaf ears at Rocky Mountain Urgent Care.
I went to another doctor the very next day and was informed that I was so dehydrated I should be hospitalized. I got 2.5 liters of IV fluids, and I was fine the next day.
Will never go back here. They’re a joke.

Says the wait is an hour on their website. It’s a lie. Don’t go here. It’s worth the longer drive to go somewhere else. Especially if you’re in a lot of pain. And the receptionists don’t care about how bad your fever is or how bad your pain is. In addition you pay first. So it isn’t like you can just leave. Will never go back.

I would give this place negative reviews if I could. Every part of the experience from the receptionist to the person who took my stats to the nurse practitioner were all pretty unimpressive. Not only was I given false information more than once, not a single one seemed to care about the person in front of them. It was a waste of time and money and in the future, I would drive to denver over returning to this dreaded place.

I agree with the other Unilocalers on how horrible you get treated here! I am new to Medicaid and my regular doctor sadly does not take it so with very few places to get medical care, I opted to go to RMUC. big mistake! First off, the whole office vibe feels like the waiting room of Saul’s office from Breaking Bad. I started getting a bad vibe when I was seen by the nurse who asked me why I was there. I explained I needed prescriptions for the meds i take. The whole vibe you immediately get from these people is very accusatory. The doctor came in finally, and I explained I have severe panic attacks and have been to the ER for them at times. She immediately said, «I will not prescribe anything for that!» And proceeded to tell me I just needed to exercise more, and the anxiety would go away. She clearly does not understand the nature of the disorder. She at one point made me feel SO uncomfortable, that I wanted to get up and leave. I was made to feel like I was just trying to get medications to abuse or something, when I have a legit reason for them. Bedside manner is so important these days, and the staff here has NONE. Stay away from this place.

The front desk was awful, took 45 minutes to input my information so the nurses didn’t even know I was there for the first hour. I told them I had to pick up my child and they showed no sense of urgency, it was too the point of infuriating as they were too busy watching the tv. The nurses and doctors themselves are fine, but again, no sense of urgency or respect for your time.

I went in with a gout flare because I could not get an appointment with my regular doctor. First time here, filled out paperwork in about 10 minutes. Staff was super helpful with getting me in and out of doors because I was on crutches. Did the normal doctor stuff, tested BP.
Nurse Practitioner checked my foot, looked for signs of infection. Prescribed the usual RX I get with my regular doctor and was on my way in 30 MINUTES! for boulder, that’s a record setting time.
Overall very impressed with the operation as its run. If you cant see your regular doc, this is the place for sure.

The front desk staff was not friendly or cheerful, but acted like they didn’t really want to be there. The doctor I saw however was nice and treated me fine, although he seemed to be in a rush. I got what I came for, even if it wasn’t the friendliest encounter.

Over the years I have visited the Boulder urgent care facility. Many years ago it was owned by Dr. Turnbow and was excellent! Sadly, it is now ‘Rocky Mountain Urgent Care’…a dismal, joke of a medical practice! The front desk and nursing staff is very friendly and appear to be highly competent, the trouble is with Mary Louder DO. This woman truly has no business being in the medical profession! This person doesn’t listen to anything the patient says, is extremely rude and the 2 times I have had the unfortunate luck of seeing her, she has misdiagnosed my condition. Spend the money to go to the ER or go to the urgent care facility at BCH!

«Your bloodwork looks good, except you tested positive for… well, for something.» We phoned in antibiotics and follow up with your normal doctor.” Enough said.

I went in here since I was so upset about the way I was treated at Concentra. They had diagnosed me with strepp but front the beginning I had a hunch it was something more than that.
At Rocky Mountain Urgent Care I was immediately unimpressed by the laziness of the front desk people and how rude and unapologetic they were when they denied care to the mother and her daughter who were in front of me.
The man-​nurse was super kind and caring, but then I met Dr. Mary Louder. I hate to say this, but I immediately worried when I saw how overweight she was. I mean if you are a doctor, you should stand for health and well-​being right? Anyways, that’s totally not the point. The point is how she treated me: I noticed that when she asked me questions she seemed to be very skeptical. There’s nothing worse than feeling like you have to convince someone of your pain/​sickness. She kept at least 3 feet of distance and was not personable. She said things like, «Why the hell are you taking (insert some prescription I cannot pronounce)?!» and I would say, «what is that?» She said, «I dunno, you tell me Mr.!» I finally figured out it was the name of the chemical in my asthma inhaler that I told the nurse I have but hadn’t used it years. I wondered why she was asking me like I had done something wrong. Definitely did not get a good vibe.
Next she sends me to the x-​ray room and comes back after about 20 minutes and says I have pneumonia! She said she was prescribing a heavy anti-​biotic and couch syrup. I asked her if any of it will help with the pain so I could sleep. For some reason, this made her flip! She raised her voice and said «I cannot prescribe you sleeping medication!» I told her she wasn’t answering my question which made her blow up even more. I told her I had never in my life have a doctor yell at me (keep in mind I’m in like 4 pairs of pants and 3 jackets and still shivering and can barely speak since my throat hurt so much). She said «Don’t you question me boy, I’m a damn good doctor!» I said what does any of this have to do with my pain. Then she was like, «I will not prescribe you pain medication and the couch syrup!» So I said, «oh, the syrup helps with pain?» She said, «Yes.» I told her that’s all I was asking and she stormed out.
I get to the pharmacy and they had to call her because she wrote the script wrong and she managed to prescribe me some syrup that even after insurance costed $ 75! The pharmacist explained she could have easily prescribed a cheaper, just as adequate of one.
I will never be seeing her again!

We recently visited this clinic when my husband’s tendonitis began acting up and he was in terrible pain. The doctor spent barely any time with him, told him to take Ibuprofen every 8 hours (which we were already doing at home), and discharged him. He was in enough pain that he was crying and unable to sleep, yet was not given anything for the pain, no exam, no follow-​up care. It was a HORRIBLE experience not worth our time or money! He ended up in the ER later (which was the whole reason we’d gone to Urgent Care in the first place – to avoid the ER) and they immediately gave him something for the pain along with resources for dealing with his tendonitis and follow-​up care.
Don’t waste your time (or money) on this place!