PetSmart

PetSmart has all you would expect from a pet monster store. It has all the stuff and the service is always great. I get as good as price here as on the Internet and great service… Tough to beat that deal !

I take my dog there for training and he always has a good time. The employees are friendly and helpful and never disappoint.

Very disappointed by the poor treatment and slow service of the grooming salon. I had made special requests twice to make sure that my elderly dog had water in her kennel between grooming phases. When I picked her up after 5 ¹⁄₅ hours she was hobbling around and drank for 10 minutes straight as soon as we got home. This corporate place obviously hires new and inexperienced groomers who are unaware and careless with older dogs needs.

I have two dogs and this is where we come for doggie day care. My older dog (who is 7 pounds) has been coming here for almost three years and loves it more than anywhere else in the world. Both of my dogs get overly excited when we pull into the parking lot and pull us into the store and straight to the back (where the pets hotel is). The staff is wonderful and always pays special attention to every dog. Kristin is the BEST! She is the manager there and goes above and beyond for each individual dog.
My only complaint is that there is no outdoor space, but my two sun-​loving dogs could not care less.
I highly recommend this doggie day care to anyone and everyone!

I like this store because it has what I need at a fair price. I wanted an electronic fence for the dogs and they had it available for the same price as the Internet. I also found lots of dog cloths for my puppies… And on sale! Bonus!

This review is specifically for the manager, Taylor.
This man was very kind and patient with me. He has helped me in any way he could
and educated me on a lot of things.
Honestly I didn’t expect anything by coming here, but I got some of the best service from him.
It is a big store and I think they need a little more staff, but other than that, very clean, large selection, great prices and very friendly staff.

I started going to Petsmart when my older dog got put on a prescription medicine. My vet told me they stocked it and gave me the prescription. The first time I went, I asked the assistant at the checkout how I should make the purchase. He was condescending and told me that I should just go get the bag and pay for it. So I thought that’s how it worked. My dog ran out of food and I returned to buy another bag. I was told by another young employee that I needed the prescription. I went home, got it and returned later to try to buy the food again. Yet another young employee told me the prescription wasn’t good enough and that I needed an additional card from the pharmacy there. At this point, I gave up, told her the employees needed better training and left — as she tried to talk over me and repeated herself in a snotty tone of voice. I’ll be ordering the prescription food through my vet (turns out it’s cheaper from them anyway) and continue using Only Natural in Boulder for my other pet needs — none of their employees are condescending teenagers on a power trip.

Yes, they’re a chain. Big deal; they certainly don’t act like a corporation at this location. I’m pretty sure my dog Batman is famous here, and he certainly gets treated like a superhero dog at this PetSmart. I don’t know if that’s just because his name is Batman, or the fact that I own one wild and crazy little gremlin (I’ll admit, sometimes I’m not sure why I didn’t name him Skunk, like the evil mogwai from Gremlins).
Batman and I come here for dog training and day camp more than anything. As much as I wish their daycare had earlier drop-​off hours and an outdoor play area, I still bring Batman here because he always has a BLAST and always makes a bunch of new friends (dogs and people), and the staff love to rave about him to me. Doggy Day Camp has definitely come in handy for some pre-​obedience school playtime (it mellows out his «Boston Terrorist» antics so that he behaves better in class), and when I was in the process of moving. PetSmart’s doggy day camp is definitely the only place that wears him out after a day of play. The coupons definitely ice the cake. As a dog mom, my favorite part is reading his ‘Pawgress Report’ at the end of the day ;-)
As for training, Lynn has done a fantastic job with Batman! She’s had A LOT of patience with all of his extra-​special behavior, and she somehow still manages to work around his abilities– and inabilities. But with that patience and effort, I have a better behaved dog who has come a LONG way from his beginnings as a crazy, reactive, and feisty little pound pup. :)

Meh. They may be cheap, and have a big selection, but I try to avoid shopping here at all costs. For one, their employees seem inept at handling animals (last time I was there, one of their associates was yanking up all the small mammals by their tails to hand to customers (ouch! and horrible practice!), and then loudly complaining about how they bite him all the time… I wonder why!!)
My biggest complaint here is that the employees chastise you for shopping anywhere else… If you mention another pet store, they immediately jump on with an «Eww, don’t go there. We’re way cheaper» and «Why would you shop there?» Highly unprofessional. They may be cheaper than their competitors, but the quality of the service and products should speak for themselves, not be rudely advertised by the employees. Either they need new employees, new management, or a big attitude change to convince me to shop there.

This location has excellent parking, super people in their grooming salon and an excellent vet service. I’m a fan — of this one —

Super slow service every time I’ve been in there, but otherwise it’s the same as any other petsmart. I once waited half an hour for someone to help me with the fish, which is just plain rude since there were lots of salespeople milling about and no other customers. And I did ask someone for help multiple times. I would have walked out, except I needed it for a class I was teaching that day.

I have to support a store that offers $ 10 pet photos with Santa, $ 5 of which goes to pet charities. The volunteers running the santa photos were so wonderful and patient. They even asked if we had a camera of our own, and took another 5 pictures with our own camera. The doggy day-​care looked well-​supervised and the dogs were having a fabulous time. They have a great selection of doggie toys. I buy food from Whole Pets, but definitely support the people and company that run this store, a place full of people who obviously love animals.

This is the new location, and it’s great. We love the PetsHotel, which offers ALL-​DAY daycare and boarding. The place sparkles and the staff is great. We love having the ability to drop-​off our dog in the early morning and pick her up by 9pm, all for a single day of daycare that is reasonably priced. We wish they had outdoor space, but our dog doesn’t seem to mind. Hours for drop-​off and pick-​up are flexible, ie. anytime, and it’s in a convenient core Boulder location.