Michaels

Terrible customer service. We picked out about a dozen frames to set up a collage on one of our walls at home. After spending some time picking everything out we asked the woman in the framing section if she could ring us up.
1) Some of the items did not ring up properly (we marked buy one get one 50% off but didn’t ring up that way.) Despite pointing out the sign she would not honor what was marked on a sign 5 feet away.
2) She failed to ring the 40% off one item coupon I had, which I didn’t notice until after we left.
3) and worst of all — I asked her to ring us up back in framing because we had picked out a dozen frames and I wanted them wrapped a little so corners/​metal pieces on the back didn’t ding other ones up. Not only did she not do that, she didn’t even bag us up! After swiping our card she started to walk away! I asked if we were going to get bagged up and started to ask about protecting them a little and she just handed us a handful of bags and said «you two can do it yourself right?» And then walked away. We walked away, overcharged and unimpressed. I’ll never go back to this store.

I had a horrible experience with their custom framing service.
First, they pitch you in a way that makes it seem like if you bring back your images during a sale you will be getting a deal. But when you get there you realize anything that doesn’t look cheap costs the same as all the other frame stores in the area. There isn’t a sale… cheap frames are just cheaper.
Second, it took WAY too long to get my framed art back (10 days over quoted delivery time… almost a month in total).
Third, and this was totally unacceptable, one of my images was bent and consequently, wasn’t properly matted to the board. Unfortunately, I didn’t catch it at the store. Once I got it to my house under full lighting, I noticed it immediately. Now I’m down $ 800+. Never again.
:(.

This location delivers consistently poor customer service. I’ve shopped here on and off for several years, and this used to be my go-​to store for custom framing. My most recent visit will be my absolute last. The staff are just too dismissive and rude.
On a recent visit, I sought out an associate to help me locate an item. Prior to coming in, I checked online to ensure that Michael’s carries the item. I asked her to help me find it, and she dismissed me by saying that Michael’s «doesn’t have anything like that.» When I prodded her to double-​check, she contacted an associate via her radio. She made little effort to describe the item, and then dismissed me curtly with another «no.»
Few interactions are more aggravating than a lazy customer service associate who acts put-​out when asked to do her/​his job. It would have required little effort for her to help me locate the item.
To make a point, I found the item myself (sure enough, it was in stock and on its shelf). I then promptly went to a different store to buy it.
I would suggest avoiding this location. The staff simply can’t be bothered with even a basic level of customer service.

I have got to give this store an upgrade with their update.
I had to remove all the photos of the work of a favorite photographer from a photo wall gallery in my house because the room was being painted for the first time in 35 years. (Yes, I am that neglectful.) Unfortunately, when I put the framed photos into a storage closet I did not verify the stability of the stacks and one slipped over onto the floor during the week in exile. When I went to rehang the photo gallery, I found that one picture had broken glass. Off to Michaels I went with this sad case and because the collection was framed in identical frames in the 90’s, I needed to find replacement glass exactly the right size and thickness, no new frame would suffice.
Michaels had it. I was amazed and thrilled. And for just $ 4.99. They had lots of sizes pre-​cut and they offered that they will also custom cut sizes if you need it. Getting exact sizes is often difficult and quality changes so frequently. I had been a bit worried.
So add this piece of information to my previous review and you will often be satisfied with a trip to Michael’s.

I’d been looking for cheap but nice frames for odd shaped posters (19.5 X 23.5) and had checked out a local frame store which priced each frame at $ 350! Instead, I went to Michael’s and bought the right sized frames for less than $ 25 (on sale) each.
If I had gone the custom framing route at Michael’s I would have paid about $ 150 for each frame, thus saving about $ 200 on each.
So all in all I am quite pleased with their quality and will go back for other frame needs.

The staff here is sparse but friendly. It took me a long time to find one when I had a question about yarn, but when I finally found them, they answered my questions. I feel the yarn selection here is scarce compared to other Michaels. I guess this location is smaller than others. If you are looking for crochet supplies, they seemed to have lots of needle sizes available. I was looking for yarn markers but couldn’t find any, so maybe I’ll come back next week when they get more supplies.

This place is not for the claustrophobic. You’d be lucky to get a cart down some of the aisles, and hope no one else is down there at the time.
It’s the messiest, most cramped Michael’s I’ve been in. They seem to carry everything a normal Michaels does, but it’s all condensed into one tiny shop.

My most recent hobby has been crafting, particularly candle making. Michaels is a craft store chain I am very familiar with, and this is the location closest to where I live. Fortunately, it is a good store, unfortunately, it is smaller than the other Michaels I’ve been to.
All in all it’s a good Michaels and they have frequent clearance sections in the front and on the left wall (they probably need to create more space lol). But they haven’t always carried the crafting goods that I’ve needed or ran out. The biggest problem I am discovering with Michaels is that they’re over-​priced. A lot of the ribbon and decorations I needed I also found at Dollar Tree for much cheaper, and I can buy 10lbs worth of soy wax online for a little more than the price of one pound at Michaels.
I do like that they have a wide selection of crafting classes that they offer on a regular basis. You can find their events calendar online for this location at the Michaels website. I’m excited to try those out.
I will continue to go to Michaels, I do love the place. But from now on I’m going to be more weary of what I buy there, making sure what I buy either 1. I can’t get cheaper elsewhere or 2. I’m in a hurry and need a quick fix.

I love arts and crafts. Michaels has the best holiday and your every day crafts. What I really like about the Boulder location is the staff. They are patient and helpful. There is a great iphone app that allows me to pull up a coupon for the cashier to scan. I will never forget to bring my michaels coupon.

Always reliable for the basics in arts and craft supplies.

This store is pretty small compared to others and thus their selection is pretty limited.
It’s fine to go in and poke around to try and find a project, but if I’m looking for something specific it’s almost a guarantee they won’t have it.
If I have the time, I’d rather go to Hobby Lobby in Louisville.

It’s more craft than art. Not a bad thing if you like to make your own wreaths, paint your own birdhouse, scrap-​book, and otherwise hot-​glue things to other things. Don’t expect to find serious art supplies here though and certainly don’t expect to pay less than retail for them unless you have one of their coupons. It’ll do in a pinch for paper and pencils. Inexpensive framing too if you add the coupon which comes out every other week.