Gerber Collision & Glass

This review is an update to a review I had earlier. In short, we had a few hiccups but Gerber addressed them and took good care of us! Thank you Gerber for coming through for us! Their body work is spot on.

You know what my least favorite thing to do on a Saturday is?
Spend 2 hours driving to a body shop who called on Thursday to say you’re car would be done on Friday. Arranging with the insurance company an extra day for a rental because they close Friday before you get off work. (3 calls on Friday)
Then on Saturday, to pack up your toddler, to drive 2 hours to find out «a 3^rd party vendor made a mistake» and no one bothered to call you!!!
I was like are you kidding me! They then claimed they sent an email, an email, not a phone call, I never got and they had no phone number for me. Then how did you call me on Thursday to let me know my car was ready.
Furious right now, exactly how can I have ½ my Saturday (2 hours each way) back? + The wasted time Friday making all those calls? Oh right I can’t…

My husband’s car was pretty messed up from an accident and we had used Gerber in the past. We specifically asked our insurance to connect us with Gerber again — we remember the last time we used them they had been very good with communication — from calling when parts arrived, texting pictures of our car being worked on and staying on top of everything we needed. And we weren’t disappointed!
We were quoted to have the car done on a specific date (would’ve been almost three weeks of work) and were pleasantly surprised to find it was finished an entire week early. However, there was a snow storm that day and my husband was out of town. So I had to worry about dealing with returning a rental car, driving in the snow back to Gerber ALL with an 18-​month old and a car seat! How frustrating, right? Wrong! Gerber offered to return the rental car for me and they even moved my car seat from the rental to our newly fixed car.
I walked into the shop and the gal was super sweet, she offered tissue for my kiddo’s nose and had the car wiped off of snow and ice and warmed up for me and my son. She and another tech moved all of my personal items from the rental car to this one too!
This car business could’ve been a TON worse, but instead it was an amazing experience and we would defintely recommend Gerber Collision to our family and friends — and Unilocal readers!

Being a automotive painter apprentice years ago, I am always reserved and worried to bring my car with a difficult color match in to a new shop. I was greeting warmly and kept up to date on the timely repair. There were a few imperfections in the work, but after pointing them out, the head painter comped my second visit and offered extra services as consolation. Although I had to bring my car back once, it wasn’t an inconvenience and the work was timely and ultimately, perfect. I am satisfied.

This company is great! I stopped by unannounced for an estimate (on a very busy day) and they took time to have a look. The GM, Ed Keezer, then suggested that they could go ahead and fix the problem on the spot! Not only did that get done in 10 minutes, but they refused to charge me.
The previous estimate for the same thing from Abra, down the street (after being turned down the first time for an estimate), was for $ 1,300 and that’s after they said «it can’t be fixed… it all had to be replaced.»
Gerber is customer focused and honest… what more can you ask?