Firestone Complete Auto Care

Drove in from Iowa to have my Mazda 3 fall apart on the bumpy roads through Nebraska. Reid and the guys at Firestone talked me through everything, gave me fair prices, and made sure I had a safe car to drive home! Thanks guys. I feel like I have a brand new car.

Reid did everything in his power to make my experience great. Very polite and professional. I’ll definitely recommend them and come again.

This is one of the worst auto care place I have visited along with the one in Broadway street, Denver. I have a 2009 subaru Imprezza. They changed my engine air filter even though it was not 15k miles on it. Also, they told me that I need to change my rear structs even though they were perfectly alright. I went for a second opinion and the other mechanic told me that Structs were perfectly alright and nothing was wrong in it. The guys at Firestone are there to just RIP you off. Please avoid them if you can avoid it.

Do not go here. I had a very bad experience. Do not go here for even the most minor service. Do not go here to have your tires installed. Do not go here under any circumstances. Even the most minor job will result in damage to your car. And their claims process is a nightmare even if they give you your money back.

It’s hard to find words that completely quantify the level of distrust I have for this place. The ONLY reliable quality this shop has: Whatever they tell you on the phone, is not what you’ll actually get. They tell you one thing on phone just to get you there. Then, without fail, everything changes.
It’s difficult to make an accurate judgement based solely on a fluid changeout and a tire rotation. I tried to give them the benefit of the doubt; that perhaps the shop was just busy on both of those occasions. My first and second experiences with them were only mildly irritating.
However, my third and FINAL experience with them was by far the worst.
My vehicle broke down and required a tow to get to any repair shop. The issue was straightforward and well within the capabilities of any repair shop. I contacted the shop to see what their availability was and an estimated completion time. I was told by the manager that they would be able to get it in the shop that day and that he saw no reason why my vehicle would not be completed the same day. I had no misunderstanding that this was in any way a guarantee, but at the least it was an accurate estimate. So, I paid a towing company to tow my vehicle to their shop. Once my vehicle was there, everything changed. The manager started feeding me stories and half-​truths. Eventually I was told that not only would they not be able to work on my vehicle that day, but due to the upcoming holiday and long weekend, it would be closer to 3 – 4 days before they would even have a chance to look at it.
I think their idea was that since I had it towed there, they had me stuck. Wrong. I called the same towing company back and had them tow it down the street to Tilden Car Care. On the phone, Tilden said they would get my vehicle in the shop ASAP. In person, Tilden had a mechanic working on my vehicle within 15 minutes of it getting disconnected from the tow truck. I bet the management at Firestone never saw that coming.

I love taking my car to these guys! Chad and Reid are great and real pleasure to work with. I won’t take my car anywhere else now. These guys are the best! And the best part… they have reasonable pricing and never try to take advantage of people!

Ordered a set of tires from tire rack who listed them as a recommended installer. Called to make and appointment for the installation and was greeted by a very un welcoming lady on the phone who seemed put out that i was calling. Was told they were two weeks out on tire installations. I mean, if i bought the tires form them would they be two weeks out? Me thinks not. Called one of the other Tire rack installers in town who got me in the next day. Tire rack should take them off their list.

Really nice guys and took the time to help me put my license plates on and didn’t seem to judge me on the fact I couldn’t do it myself! I haven’t had work done here yet, but I will be going by in the future.

I came in with a flat at 5:45pm and they replaced my tire quickly. They also found a nail in another one of my tires and patched that up as well even though they were technically closed. The customer service was great and were very accommodating despite me putting them out of their way after they were closed. I would definitely come back!

I went in here tonight around 5:30pm because I had to figure out what was causing my car to give me a low tire pressure warning. I drive a very long was back from Boulder for my job, so I know my car has to be in good shape or I’m not going to get far at all.
I parked in their lot and walked inside to the front desk. Nobody was there. None, zip, nada. I thought I heard some papers shuffling, perhaps in a back office? When I said «Hello, is anybody here?» there was no answer. So I stepped outside near the service bays and saw two technicians chatting it up outside. I stood there, hoping they would notice me. I got a little miffed, I will admit, and I’m a very passive, non-​assertive person. I finally yelled out «Can I get some help?!»
Chad jumped to attention and jogged to the service desk to ask what he could do for me today. He took notes on my car issue and pulled my account up quickly. He gave it to the service tech (whose name I don’t know) and they got my car up on the lift to see what was up. Chad seemed to be a very active guy, moving around, chatting with me, and scribbling on scratch paper. Note to corporate: Chad does not need to be stuck at the front desk, he obviously needs to be working on the cars or doing Jimmy John’s deliveries between customers (you’re welcome).
The service tech was pretty helpful. He came in and explained the pressure on the front drivers side tire wasn’t that low, he didn’t think that was the issue. I explained I attempted to fill the tire at a gas station and it didn’t seem to do anything. He educated me on the fact that gas station air machines are notorious for being broken — people drive off and don’t tell the gas station, so it doesn’t get fixed. He said he’d go back out and take another whack at it. He found the two front tires were low and one needed to be pushed back on the beads (or something like that?). He fixed an issue with the underside of the car that, while purely cosmetic, was driving me insane because it was a little dangling plastic piece and we had no idea why it was hanging low. He demonstrated that it snapped together with another part under it. Interesting stuff! Price was also fair, I only paid $ 20 and they inspected everything there was to see on my car. Very happy.
The service tech was super thorough and very pleasant. However, the front desk experience was lacking. An hour and a half before closing is not the time to be messing around and not attending to the front desk. If it was ten minutes from closing, I would let it go, but not at 5:30pm when there are people other than me showing up for help.
⁵⁄₅ for service tech.
²⁄₅ for «customer service»
This does not even compare to Firestone in Thornton, which is leaps and bounds over this particular location.

Our family has been buying snow tires here for 11 years because we love the blizzak’s performance. Unfortunately over that time we’ve come to understand that the sales people and technicians have not been honest and will try to up spell. We’ve stopped having any service done and asked that they stop doing the courtesy checks as well. Here are some examples; told on more than one occasion that our tires were to dangerous to drive because of the worn tread but our car dealership said we we fine for another 7 to 10k (we were). Told that our 2 year old Lexus had a bad cv joint. The Lexus dealer laughed and said it was perfect and we’ve never had an issues with it sense. Told that our break pads were dangerously low and needed to be replaced immediately. Again, the dealership said we still had at least a couple months to drive safely (we were.) Told that we we out of alignment when we were just aligned at our dealership the week before. At this point when we’re told something is wrong with our cars we smile, say no thanks and continue the running joke about it with our family (there’s 6 of us and we’ve all had similar experiences.) Be careful.

We took my wife’s Highlander for a routine oil change and to swap out the snow tires for regular tires. When we picked it up we discovered that they had put the studded snow tires in the back of the car without adequate protection and scratched/​ruined the entire interior back panel and left grease stains on the light grey upholstered headliner. When my wife pointed to the damage the manager, Reed, actually said, «Well I have an older car so these things don’t bother me but I guess they do if you have a newer car!» WTF? They agreed to repair the damage, but when we picked the car up the second time we discovered a shoddy replacement of the back panel and some brilliant person had scrubbed the grease stains on the ceiling with a wire brush, which frayed the fabric to troll doll hair-​like appearance. Now we are returning the car for a third time to have the entire headliner replaced, praying that it comes back looking like the new car it was. To their credit, they have acknowledged liability but it just seems this is a business that is less than mediocre. What’s wrong with people? Where is the pride in business and a job well done? Never going back to this Firestone location again!

I rolled up here on my donut with a flat tire on my trunk. Reid grabbed it, checked it to make sure it would be okay to patch instead of replace, and had me pull around. He patched the tire and had us on our way very quickly. The whole process was so much less painful than I expected on my wallet and on how much time it would take.

I took my car in for an oil change and they called me a week later saying that they could not get the bolt out of the oil pan and I would have to replace the oil pan and gasket not taking any responsibility or trying to work around it. we literally argued for days about it and the assistant manager told me he was the manager and there was no way around it. finally compromised on a ⁵⁰⁄₅₀ deal. new oil pan installed with a leak around the seal and muffler issues. took it back two months later for repair and was helped well enough to get a new gasket. terrible customer service. find anywhere but here.

Always try to up sell unneeded service, tires are fine. Do yourself a favor and pay a couple of bucks extra for a reputable shop.

These folks mounted and balanced a set of tires that I bought on the Internet.
Fast, professional service.
Thanks!

Scammers! Ladies BEWARE, you are especially targeted as the techs mistakenly believe you don’t know diddly about your car. If you don’t know much about your car, then you need to learn so your wallet isn’t fleeced. Make them show you EVERYTHING they claim you need, before you get anything done. Also, call around for pricing on tires. These guys have never given me the best deal when I’ve called them.
These guys try to sell you things you probably don’t need, just to make a buck. They give free inspections and then claim you need this or that at inflated prices sometimes, when likely you don’t even need them. Just look at all the 1 star reviews here and you’ll see similar stories.
I stopped in on my way home from the grocery store on a Saturday, after hearing an odd noise coming from the passenger front side on my Passat wagon. When I slowed down and was turning, it was making a clicking sound. They took all the wheels off, then said, and I made them show me, the front right CV joint boot was ripped and all (they claimed) the grease had come out. They said once the clicking begins, I need a new CV joint, CV boot, grease, and a new half shaft front axle now. They also said my serpentine belt was split (it runs the alternator which provides power to most everything — duh) and needs replacing. They didn’t show me the belt as the car was up on the lift.
Quote for the CV joint, boot and axle — $ 339 (before tax)
Quote for the belt — $ 378 (before tax)
I knew the quote for the belt replacement was insane, as I’d just done this on my Jetta, at Indian Peaks Auto, this year for half that price. The CV joint quote was about right tho, because that too had been done on my Jetta this year for about the same price. I knew I could drive it for awhile longer tho, and was only a mile from home. So, I opted NOT to let Firestone do any work, and headed home. I wouldn’t take the car out town, just in case.
Monday morning, I called Indian Peaks Auto and talked to Jackson, and called 5^th Gear Auto too (another shop I use in Broomfield when necessary). I told them I needed to go to Ft. Collins to close on my new townhouse (I’m moving soon) and was concerned about these things. They both said to leave the Passat at home and take the Jetta. I could bring the Passat in on Wednesday to Indian Peaks (today). 5^th Gear was booked until Friday. So, today, I took the Passat to Indian Peaks. An hour later jackson called to give me the good news — the CV joint and axle were fine. Just the grease and CV boot needed replacing, saving me a couple hundred bucks. As for the serpentine belt, it was perfectly good. No need to change it now. It can wait until the timing belt service is done in about another 5−10K miles.
Update:
It’s good to see Firestone is on top of the reviews posted here, and maybe other social media sites, as I was responded to very quickly after posting my above review. I hope all the bad PR is going to make effective changes in how they do business — nationwide. I can only hope, as I’ll never go back to them again, unless it’s an emergency and I have no other options.

Second time these people have messed up my truck. They need to stick to tires. Reid is nice but these guys suck

Went for a flat repair. Was told they couldn’t fix it and I would need all 4 new tires which would be around $ 1000. I got some quotes from other places. When I went to pick my car up to bring to another store, they said «oh we actually fixed ur tire so your ok. It was a miscommunication and inexperienced technician who worked on your car.»
Did they try to scam me? Not sure…

We had our front brake pads replaced at a ripoff Staten Island, NY, Firestone, just before we started our driving trip west. On the drive we noticed that the car was vibrating when my husband used the brakes. That happens when the rotors are not machined during the brake pad replacement.
When we got to Boulder, we brought our car here, as the warranty is for a year, and is nationwide. At first, Boulder Firestone could not find our warranty information in the national database, because Staten Island Firestone DIDN’T PUT IT IN!
We had to call Staten Island to get them to put it into the national database. Paul at Staten Island FIrestone also agreed that they didn’t do the work we paid them to do, which was machining the rotors, an integral part of replacing brake pads.
Although the young man at the front desk here was very friendly, he assured us that they are experts on brakes, they did not honor the warranty and machine the rotors, but they charged us for bleeding and replacing the brake fluid, which may or may not need to have been done.
Subsequently, two independent mechanics in the Boulder area confirmed, by sight, that the rotors were not machined, and needed to be.
And although Reid offered to refund the charge for the brake fluid replacement, we are disappointed in Firestone, and will probably never go to another one anywhere in the country.