Dental Aid

I had a very positive experience with Dental Aid. Dr. Ellefson conducted a thorough exam (no problems). Hygienist Eve B. performed an expert cleaning. My appointments began on time. Receptionists were friendly and helpful.
This clinic sees a wide variety of patients, mostly low-​income. That can be very challenging work. Dental health is so important, yet it can be expensive, and so it is often neglected. I’m grateful Dental Aid is there for those of us without a large paycheck.
I understand the reviewers who had a bad experience and felt compelled to leave a negative review. I don’t doubt them. I just had a good experience, good communication and professional treatment.

I have never even been to this clinic and I’m already unhappy. If you call, no one answers. EVER. I’ve called numerous times, various days and times. You’re prompted to leave a message. Don’t bother leaving one. No one will call you back. EVER. I know, I’ve left multiple messages. Contacting them through their website is pointless as well. No one will respond. EVER. I guess you actually have to walk into the building to schedule an appointment. What a waste of time. If they can’t respond to repeated reasonable attempts to get into contact for an appointment, I shudder to think of how their patients are treated once in the chair and afterwards. I had hopes that this clinic could help me. Clearly, they cannot.

I have been a patient of Dr. Mena at Dental Aid for ten years. I am now 70 years old. My overall experience has been excellent. My only complaint is that the office does not accept insurance. I take their appointment receipt and submit to my insurance company. Regardless, that is a small price to pay for such professional and courteous service. I also appreciate the mission of Dental Aid, and as a patient, I see the worthy service which they provide. But most of all, I appreciate Dr. Mena and the great care and counsel which he gives to me. His gentle, intellectual temperament creates a wonderful environment for the staff and elevates the entire office experience. I see him empowering those around him. Kudos for making Dental Aid such a positive experience for all.

Dental aid is a strange office. The X-​rays i received were taken on an old outdated X-​ray machine. There appears to only be one machine that’s passed around from patient to patient. It smells really bad too! The pieces that go into your mouth are not switched out between patients but merely covered in plastic. I found I had a couple of cavities that need fillings. My confidence was rocked when the doctor said that filling these two cavities is really challenging and she wasn’t sure she could do it without them falling out. Needless to say, I cancelled my next appointment and going somewhere else to have fillings put in correctly.

I am waiting for crowns after 8 months and a partial filling came out. I finally called and they were never ordered. They are polite and professional but I have had one problem after another. I have some residual anger in regard to the pain I experienced the last 2 visits so I am not even that mad about the delay but maybe letting people who have better options to utilize them.

You will wait nearly an hour after your appointment time to be seen. Always. The prices are about half that of regular dentist, but you have dentists who are fresh out of school so the chance of error is higher than that of someone in practice for a while.
I’ve used their services but wouldn’t if I could afford better.

Fantastic, they got me in last min for an emergency and fixed it, did a great job and resonance pricing. I loved my experience

I had an appointment today at 10:00am I was there on time. First of all it took them 30 min. To call me in. Then after my appointment they told to wait until they called me to schedule my next appointments. I sat there for 35 min and they hadn’t called me so I got up and asked what was taking so long and the receptionist told me to wait that they would call me in a couple minutes. An hour went by and I was still sitting there waiting so I got up and told them I had to leave to work and that’s how I got them to take care of me. She hadn’t even looked at my papers. The dentist and her assistant are great. But the receptionists need to be better organized because they’re not doing a good job

went to this clinic in SEVERE PAIN. They refuse to pull the tooth and referred me to an oral surgeon that can’t take me for a MONTH. None of the oral surgeons I call can take me for a month AND ALL NEED REFERRALS. The dentist at dental aid REFUSES to prescribe pain medication until I can be seen. And will not refer me to a different oral surgeon.

What a nightmare. For the money you would save instead of going to a real dentist it’s not worth it. They are extremely unprofessional, rude, and inept.