Cycleshell Aka Omnitrend

Well, it’s good to see they’re consistent anyhow. I was told when I ordered that it would be 3 – 4 weeks for production and another 5 – 7 days to ship.
As of today, it’s been almost 7 weeks and after I email them multiple times, I get an email back that they hope to ship in another week or two?!? Plus they called me by the wrong name not once, not twice, but three times in emails.
Hope to hell the product is good because the marketing and customer service blows goats.

Customer service is horrible!!!
I placed my order the first week of May, they took down all my info (email, phone number, etc) and said it would ship out in 2 weeks. I didn’t hear from them in 3 weeks so I called them. They then said they have the order but the molding got damaged from the molding company so they are waiting for new molding. This is understandable since it is not controlled by them, but it was a little upsetting that I was not notified of this. I asked him when they would be able to ship it out, he wasn’t sure so he was going to check and call me back. Didn’t get a call back the rest of the day so I called around 4:45PM EST (2:45PM in CO) and no one picked up. I left a voicemail but no one called me back. I sent an email the next morning and yet no response. I called in the afternoon and they picked up and confirmed it would ship out the next day. They obviously did not do this so I called/​emailed again stating that this experience is pretty ridiculous (it has been about a month since initially placing the order) and asked if there was anything they could do like overnight it (explaining that at that time it was suppose to rain all week). They replied and said they would expedite the shipping and shipped it out on a Wednesday. I looked up the tracking on Thursday and noticed the delivery date was about a week away so I called them. They gave some BS and said to wait till later that afternoon so Fed Ex can update it and show the more accurate date, he even went so far and said it should be delivered by Friday or Saturday the latest and that he has never heard of it being any later. I checked the tracking on Friday and nothing had changed so I called Fed Ex, they confirmed the shipping was thru Fed Ex Ground (aka the slowest shipment method). I called Cycleshell again and he said he called Fed Ex and they said it could possibly be delivered by Monday. He said sorry for this but if you don’t want it we can refudn it to you and then reroute it to another customer.
I chose to get it refunded. The lies, lack of customer service, and unapologetic attitude was too much.