Chase Bank

I’ve been sitting in line for their drive-​up for 10 minutes. Only one car in front of me.
I’ve already prepared my deposit, checked my Facebook, gathered the trash in my car…
Then I pull up! No greeting yet, its been 5 more minutes. All my trash is now in a bag, I’ve rearranged my glove box, re-​done my ponytail and sang along to a song on the radio even.
Still nothing and I’ve seen 4 cars pull up to go inside, 2 left, all got here after I did…
Every time I come to this bank, I wait.
Wait. Wait. Wait.
My time is precious and valuable. I think a bank should respect that. At the very least, greet me and let know you got my deposit inside…
**oh! Now a car has pulled up in the next lane and has been greeted already…
*** and they are pulling away while I still sit here…
Not to mention when I go inside, I’m not greeted. Often times the employees are so busy talking to each other they don’t take time to pay attention to me.
And when they do talk… well, they are chalked full of negativity.
On several occasions, they’ve had to take care of multiple transactions for me in one visit which takes time… and ya know what, I still don’t know anything about them and they don’t know anything about me.
I’m in here everyday for work. I am a customer. What happened to smiles (even if they’re fake)! What happened to getting to know your guests? What happened to caring?
*Sigh*… To endure all this just to save some money… I’ll pay the bill if it means I can go back to Wells Fargo.

I have been commercial customer at Chase for years. They just got rid of their drive up tellers so this is the new experience. I have to go underground, take a ticket, find a place to park, then I wait for 10 minutes for the elevator which never came so I walked up to the bank. In the lobby you have no idea it’s a bank, no tellers in sight, no one to help, no one to check in with. It feels like the twilight zone. Then I find one teller around the corner in the back. One teller and several people in front of me. It take about an hour to do my transaction. The worst experience and the worst service I have ever had at a bank.

Liars. Bait and switch artists. Cheryl, a mortgage broker, assured us that our mortgage was a done deal. We were under contract on a house for five weeks and then– 7 days from closing – she swiped the loan out from under us by suddenly requiring an additional 10% down. We are scrambling and needing to come up up with an emergency loan in the next 4 days or we will lose our house.
Cheryl misrepresented the truth – blatantly. We should have been told the loan was not going to happen weeks ago so we could take our business elsewhere. Now, because of this dishonesty and betrayal, we are facing homelessness in two weeks. Are the brokers here taught to lie so customers select Chase instead of the competition? And then keep them in a holding pattern, gambling that the loan may or may not work out? This faceless corporation and its minions are dealing with actual lives here.

Worst bank I have ever worked with. Since I first opened my investments with Chase, I STILL have not had anyone explain the enormous fee I was charged by the institution I transferred from, Chase just assumed I wanted to pay it even though they now say it was an unusually high amount that should have been questioned. Gee thanks Chase.
I was told I had no fees on my investments for 1 year, at which point I was told to open a checking account to avoid any fees. Guess what, CHASE sold some of my stock to pay an annual fee in 2011. It’s now March of 2012 and still nobody has resolved or been able to explain this to me.
And here I sit… literally years after trying to resolve the first issue, but employees there seem to come and go faster than I can keep up with. So it’s I who ends up driving from Denver to Boulder (several times to try to resolve these issues) to the office, still with no answers. Only the same promise each time that it will be taken care of. I’m tired of waiting. I’m now sharing my experience on every blog and review site. I hope someone at Chase prints my message out and shares it in a meeting.
The constantly have been sneaking in fees and chipping away at my investments and other accounts. I survived Bank of America (finally closed that one!), Wells Fargo, and Bank of the West and BY FAR Chase of Boulder has been the worst customer service experience.

Let me preface this: I am transferring from Bank of America. I already accept (with some defeat) that banks are blood-​sucking fiends. That being said, I needed a new bank when I moved from California to Colorado. I tend to use bigger banks rather than smaller ones (which I do actually prefer) due to traveling. That being said, I went to Chase because it was close and convenient.
The service I received was excellent. I had Kelly open the account with me and she was excellent. She was thorough about the account and was so friendly that I didn’t feel uncomfortable or scared to ask about any concerns I had or about the fine print. I actually would feel comfortable to contact her directly if I had any problems or questions.
In a time where most banks are on our bad list, it’s nice to go somewhere and feel appreciated and help. I strongly appreciate a human connection and appreciation. While most people might not like this bank’s policies, this branch is excellent.

When I walk in to this branch three people will pounce and ask if I need help. That’s a good start. But then I maybe I was just coming in to make a deposit and so they flag me to a teller. If these people who pounce can’t actually help me do simple banking, what can they do and why am I, as a customer, paying them to do it.
Then I have to wait in line for the teller and what am I waiting for? A bank employee is doing some sort of transaction with the teller, they’re chatting. Can’t employees do their own transactions at times when there are not customers waiting?
If I want to withdraw, I need to fill out forms and provide ID which I guess protects me but I can get money with much less paperwork outside at the ATM. The ATM is excellent, by the way but don’t get me started on trouble I’ve had with their online banking systems.

Okay. The most important thing about a bank is that it doesn’t lose/​misappropriate/​embezzle my money. Chase has not done any of these things. Yay, Chase!
It has, however:
— charged me hidden fees (apparently having a money market account is the same as having a financial advisor, so they charged a ‘financial advisor’ fee)
— given me horrible financial advice (tried to get me to invest my money in the stock market — as recently as right now, but mostly in the last couple years. Oh yeah, great idea, I’ll get right on doing that, Chase!)
— gotten really confused when I moved from IL to CO. Apparently, despite having the same title, banks in IL and CO are (were) owned by different corporations or something and so it was well-​nigh impossible to do things like, say, transfer my funds from my old account to my new account, or recognize that I had been a Chase customer for 5 years.
— failed to recognize Swiss francs as a legitimate currency
But like I said, what I count on a bank to do is keep my money safe, and Chase has done that, so they are A-​OK with me, comparatively!