Boulder Auto Service and Repair

Horrible. I took my car in there to get the A/​C fixed and they saw that my catalytic converters were out and called me about it. I said yes I know, but I’m not ready to spend 4K on it to fix a problem that my car doesn’t need fixing. She came back and said that the mechanic is sure that it’s just my O2 sensors that are broken and would be a much cheaper fix (still a lot of money) So I said sure but only if you are sure this will fix it and turn the lights off my dash. Long story short it didn’t fix anything and I still have a check engine light on in my car. When asked about it she didn’t take any responsibility and no apologies either. Save your money and go elsewhere.

I love being able to write great reviews for business that do an excellent job with customer service. I think it’s a rare find.
I called Baseline this morning to see about getting a trailer hitch installed on my Rav-​4. Not only was the phone answered in a very respectable way, but they were extremely timely about getting back to me with an estimate. It only took about 15m for them to call me back. The cost of the hitch was ¹⁄₃ of what the dealership was quoting me and it was evident by the way the process was being explained and recommended to me that Baseline is very knowledgable. They even made sure to ask what I was towing to see if lighting/​wiring needed to be included in the estimate.
We chatted a bit about what I needed the hitch for and when I mentioned it was for pulling a u-​Haul trailer across the country, they also told me that they could assist in getting a u-​Haul reserved because they were an authorized dealer. That was music to my ears, having all of that taken care of in 1 phone call!
I scheduled my installation for next week and while I haven’t had the actual installation done yet, I have high hopes that it will be as excellent as my initial experience.
Thanks Baseline Auto! You made my day a little easier! :)

Had a hitch installed on my Kia Optima Hybrid here.
They were a bit more expensive than uhual, but the service was excellent. They answered the phones quickly (instead of rolling to a call center elsewhere) and were very knowledgeable about the products.
I was worried about clearance, and they agreed to order a hitch and allow me to measure it before paying. It worked fine.
Their installation area was large and clean, and they were clear and delivered as promised.
Installation was faster than I expected (around 30min I think), and completed while I waited. They also helped me install an adapter to convert the 1 ¼ inch hitch to the 2 inch size of my bike rack.
I was very happy, and felt the higher cost was worth it.

Had a hitch installed on my car recently by Baseline Auto. Really friendly service, decent price, and a nice area to wait. Rick was very helpful.

Just moved from Atlanta and needed an oil change. I searched «Boulder mechanics» and called a few places. I pass Baseline Auto on my way to work everyday and was very happy with the customer service I received over the phone when I was calling and pricing various places. I don’t have a fancy car, but I am picky about who takes care of it and LOVED my mechanics back home.
I was able to schedule my service for the next day luckily and was given a price before the work was started to make sure I was okay with it.
Waiting room is comfortable, staff is friendly, complimentary coffee and bottled water.
I’m a fan of Baseline Auto.

This was the place I always took my Toyota Celica for oil changes, maintenance and repairs when I lived in Boulder (2007 – 2012). I usually interacted with Rick, who’s a super-​nice guy. He’ll tell you about recommended maintenance and such but won’t try to sell you stuff you don’t need.
The mechanics at Baseline Auto do good work for a fair price. I live in Denver now, but just this month (Jan. 2013), I took my car back to Baseline Auto for a repair because they quoted me a price of $ 630 for the work, as compared to $ 830 for the same work at a repair shop near my house in Denver. They did the work for exactly the price they estimated, too.

I rented a Uhaul van from this location listed as «Baseline Rentals» under the U-​haul website. We did everything online and called the next day to see if the van would be available earlier than our scheduled pick-​up time. The man that helped us, Rick, was very friendly and accommodating. When we called he wasn’t sure, but even called us back just to let us know the van would be available an hour earlier. Since it was a Saturday and our return time was for after they closed, they allowed us to keep it for 24 hours at no extra cost. I found the service to be very good and customer friendly. I would rent with Baseline again.