Willow Tree Grove Apartments

I typically don’t write a review off of one bad experience so I have given this about a month. WOW. What terrible job this new manager has done so far. I have had now 3 experiences with new management. How terrible and unprofessional can you treat your tenants and keep your job? That’s a real question. I am appalled at the lack of professionalism that has dipped to an all time low.
Experience #1
I walked in the office (on my day off thank goodness) Spotted the younger manager guy… no greeting as the door made noise as it closed behind me. I sat down, he turned around and looked in my direction, I smiled and waved. Nope, I was completely disregarded or maybe I had just become a ghost (hopefully the 2^nd one) but he did not stop his important work of flower trimming. For about 15 minutes while I waited for the younger male with blondish/​brown hair to notice me so I could take care of something with him, I thought to myself, being in The Customer Service and Communications industry I would have been a little more aware of my surroundings. I mean the door opened and the door closed. Not even a greeting. Finally, he did notice me when phone rang… walked passed me answered the phone and then when finished walked RIGHT past me again back to cutting flowers in the «kitchen area» while I continued to wait… and wait… and wait. He actually put water in the flowers and even trimmed them. Don’t worry Willow Tree Manager guy, I have nothing better to do and yes it feels great to be ignored. About 15 minutes of sitting there wondering how a 3 year tenant who had a great rapport with the old management had become chop liver. Right about then Hailey (staff from before the new manager) walked in. With a HUGE smile she greeted me and said «What can I help you with» …flower guy did look over, but still no acknowledgment. After all who do I think I am getting HIS time. Well Hailey took care of my request within about 3 minutes, I thank her as usual and walked out of the office. What a terrible experience.
Experience #2
I walked into the office and saw that the new manager «Joe» was there, thinking to myself I was looking forward to meeting new management so this should be great. No greeting. I was a little surprised, but gave it a go. While I asked a couple questions he seemed agitated and that he didn’t have the time or patience to help me clarify some questions I had. I decided to just say okay and wait for a different day so I could ask someone else. He was rude and didn’t seem to care what questions I had. So much for another negative experience, he seemed like he could care less.
Experience #3
Today I encountered yet another experience with «joe». He is rude and short. I won’t go through this one but I am just really disappointed.
My daughter and I have always loved and respected the Willow Tree Grove Staff. I have have even had conversations with them that were not as positive, but the level of professionalism has always been there. I am sad to even write this review. I am sad that I have been, as well as others mistreated (neighbors I have spoke to) by the staff this way.
Side note:
I Specifically want to recognize Hailey as the only staff member that has maintained and continues to conduct herself professionally. Also, the only one that seems to care about the tenants issues with maintenance or any other matter.
This review is mainly to get the attention of someone who cares. I am a long time tennant and would like to stay here but these experiences have left me with a very bad taste in my mouth. I have spoke with my neighbors and also friends who NOW live here that I personally referred because I could only rave about this Complex, Management, Living atmosphere before the new management.
Treating people like «lower class citizens» and treating them «poorly» because of economic staus is mean and illegal.
Willow Tree Grove or HNN I hope you look into this.
I will encourage others whom I’ve spoke to, to not feel threatend by retaliation and share their experiences as well and maybe this can change for the better.

Awful place to live. The old manager is no longer the manager and since the new manager has come in everything has gone down hill. They say tenants need to be quiet and respectful of each other but when the manager says that it is all talk. He does not care about the happiness of his tenants. The grounds are nasty since he became manager and the tenants are becoming more disrespectful. Unfortunately I’m stuck here due to finances but, if you have any other options I would advise everyone to take any other possible option out there than live in these apartments. I only gave it a star because I had no choice. If it was my choice they would get ⁰⁄₅!!! So many things are wrong with this place it would take way too long to type everything. DON’T MOVE HERE IT’S AWFUL!

I have now lived here for three years, at first I wasn’t a fan due to some people that have left since I’ve been here, since Jody came in with some others a lot has changed and it keeps getting better, people complain about kids and trash but that comes with kids, did you think you were moving into apartments and everything would perfect, it’s not a retirement home, kids can be loud and make messes that’s their job, as far as the units, there nice, as far as the staff, they are great if you’re great, what more can you ask for, cheaper rent in a great area, good schools, close to everything, all the amenities you could ask for… I’m glad I stuck it out

I didn’t want to give this place 1 star, the management are the worst people I’ve ever had to deal with in my life and I’ve dealt with a lot of people. I’ve been called a liar I’ve been accused of smoking weed in my unit like I wouldn’t know if someone was smoking in my house I don’t smoke. Then they tell me I’m gonna get a 20 day eviction UNLESS I come in that day and turn my 30 day notice in so of course I put it in I’ve never been evicted… I have two young kids and everyone know knows it’s hard to find a place at this time of year, so I call and ask if I can stay through December and Haley the manager who tends to speak to others in a belittling manner, not cool, they already rented my u it out. In the summer my nephew was here whom she Tried to tell me he was my friends son because she can’t tell black people apart obviously, she then told me my 12 year old nephew he was not aloud so be on the property without me well I work so he literally stayed inside because she said he was a trouble maker but all the other kids just got sent home for the rest of the day!!! I really don’t like to call people racist but I have to say if you have African American kids please have pictures on hand because if your dealing with her your gonna need the pics… She also denies everything she says to you when she realizes it’s inappropriate but to late to take back… Ok so I’m updating my review because they have a new manager and his name is Joe. He’s cleaning up a lot of stuff here and he’s has been very patient with me and my move he listens to you and takes consideration in the residents and also addresses necessary things… So if you move here that’s who you should deal with directly, NOT Haley she is not a fourth coming person and she’s not an honest person…

We have lived here almost a year. I see a lot of people complaining about the parking spots… I’m not sure about you, but when we applied we were told that there was only 1 spot available. It was almost a deal breaker, until we really thought about the fact that we were getting to live in a pretty nice area close to a lot of amenities, our apartment is large, we have a washer and dryer in unit, there is a pool, a fitness center, a basketball court, and a playground, and then we realized its not that bad. We went on a wait list for a car port and just this month received an extra spot. Up until now we have parked in the Safeway parking lot with no problems… a little inconvenient at times but a little walk never killed anyone. I feel that we get a steal for the price of rent as i have looked at other places in the area and nothing is as good as what we pay. I love the management. They are aways really helpful and friendly, and the maintenance guys are super awesome and we never have to wait to get anything fixed. My complaint is not about the management, or the rules. My complaint is about the people who live here. People are rude and so inconsiderate of the fact we live in a community. I don’t even know what most of my neighbors look like. Our parking spots are pretty small and nothing is more irritating than driving home from work, turning the corner to park in my spot, and there is a car parked next to the curb… UGH!!! I was almost hit by another car while trying to turn left at the stop-​sign (hard to see the cars coming due to other cars parked on the side) because he was in too much of a hurry to get to his parking spot. Going to the pool would be nice… if i didn’t have to hear foul mouthed little brats the whole time. So as far as the apartments go, they are nice and affordable, but i would say 85% of the people that live here… not the coolest!

I moved into these apartments back when they were still finishing up the construction on the last few buildings. So at first, everything was great. Most of the apartments were still empty, there was lots of space and it was pretty nice to have a new apartment that no one had lived in yet. But my god, it got horrible as soon as they filled up. As you can see from reviews, there is not enough parking. I was told by management that the reason is because all of the other apartments that they run are in the city and a lot of the tenants did not have a car, so, based on that model, they only actually have enough parking for a small percentage of the tenants (Hello! We are in the suburbs. Even low income people have to have a car to get around). I was originally told that there would be two cars max assigned to each apartment which, to me, means two spaces. Not so. I was given two parking passes to put up in our windshields, but you actually only get one space. And all of the non numbered spaces are full by 2:00 in the afternoon, so if you work a normal job, you will have to park across the street by Starbucks and walk all the way over. I hated leaving my car that far away. Who knows what would happen to it. We constantly had new neighbors across the hall who were always loud and had parties during the week which sucked. I could hear my neighbor when they flushed the toilet or were talking in their room. When you ever want to call the front desk, no one answers. Ever. So annoying. No one watches their kids, they are running around and screaming all the time. Literally, screaming. People need to teach their kids not to scream unless its an emergency. And teenagers always smoking and doing drug deals down at the end of the parking lot. No one picks up their dog poop, so it’s all over and gross. There is only one set of dumpsters for the entire complex which is so far from enough, its disgusting. They are constantly overflowing with garbage and people leave old furniture and tvs and crap all around outside the dumpsters which looks horrible and the management doesn’t enforce the no dumping rule so it never stops. I have lived in several different apartments and I have to say this was by far the worst apartment experience I’ve ever had. It’s low income housing which is what I could afford but honestly, just find a little MIL or a studio somewhere instead. This place is absolutely HORRIBLE.

Don’t rent here, and even if you have to, do a 6 month lease. Loud teenage kids during hours of the night that are continually walking around the parking lots making noise. Work 50 hour work weeks? Say goodbye to getting decent sleep.
Parking here is a nightmare, only one parking spot per apartment. And if you want a garage, you’re going to be put on a wait list that is hardly ever checked. We were promised that the list would go by quickly and that both my roommates would get one to secure their vehicles ASAP. Lies.
Like having your friends over and want them to spend the night? Ha, you wish. Guest parking in the back of the complex is only available until 10−11pm. After that, kiss your car goodbye. Towed immediately & $ 300 to get back.
I guess management has changed, they can’t keep track of who has payed what and in what amount. Getting random «notices» for rent charges that aren’t even relevant when we always pay our rent on time. Deposit was claimed to be $ 300 for each person, actually $ 600 in total. ($ 200 for each of us/​3 people)
The only plus side to living here is you’re surrounded by necessary stores like Safeway & the Dollar Store. Overall nice area, just bad apartment. But I mean, you get what you pay for. And for the price, it’s decent, however it isn’t worth it.
I can’t wait to move out in just a few months. I wouldn’t recommend anyone to live here.

I am absolutely furious with this management staff. I literally can not believe these people are allowed to get away with ripping people off. My family filled out the applications and submitted them thinking we were moving in within 2 weeks but in reality, they never even had anything available. This should really be illegal. I am trying to find a place to live with my children and these people want to jerk us around and lie. I would NEVER put an application in without getting something in writing that there is availability.

I have lived in the apartments for going on 2 years now since they opened. It was nice at first but they obviously don’t care anymore who they have living there. It’s really sad because the place was nice and clean and quiet at first and it seemed like the people that lived here wanted to keep things clean and nice too, but not anymore. Each day I come home from work there is maybe 2 – 3 parking spots and I would be lucky to find one in front of my building. With a 2 car family one of us has our garage, but then the other has to hope we are not parking by 7 – 11. Last night we came home at 9pm and there was not one spot in the whole place. It is just getting annoying. You can never have guests over unless you hurry and snag a spot and move your car. This is not something I am going to deal with forever that is for sure. The garbage is ABSOLOUTLY DISCUSTING!!! People just throw random things anywhere and hope that someone will clean up after them. The compactor is ALWAYS full and things pile out of it (like this morning,) and there «recycle» garbage area is always over filled with garbage. People put things in front of the garbage area in hopes that someone will want it, like and old nasty mattress, and maybe a baby item or a broken desk. Looks real nice when you drive into the place and see that. I know if I was thinking of living there and coming to check it out, that would make me want to turn around and leave. The «non smoking» thing is a joke here, our old neighbors smoked all the time. They have since moved out and now we have new ones that smoke but not the cigarettes. The staff on the other hand has always been nice and helpful, but they really can’t do anything when it comes to these problems. There is also a big problem with people letting there kids just run wild in the streets here. I have a child and would never just let her roam the complex till after dark. Kids play in between the cars and are leaving garbage everywhere. Not sure where there parents are, but again must be the type of people they are letting live here. We are definetly trying to find another place to live since we are expecting another child and don’t want to deal with this stuff anymore. I wouldn’t recommend living here unless you are a one car family and can afford a garage, and don’t mind the nasty garbage smells and loud people.

I live next door, (across the northwest fence) and we have observed this apartment complex since it was built in summer 2012. This is a nice and new facility, but they definitely need to cleanup the litter. It’s all over the grounds near the road, and back farther on the North-​west end of the property. We toured and checked out the place as they built it. We sometimes hear the «large forehead» kids jumping the fence and yelling and/​or loitering at 1am (especially during summer), and we’ve observed they have a very large % of section 8 (low income or mentally disabled/​on food stamps) residents. As everyone knows, when you have a large amount of low income people, you usually get a large amount of trouble makers. Think a bad area of Tacoma (a slum basically) and you’ll get the idea. The fact that this entire complex was built for section 8 housing explains most of the smoking/​pet poop/​noise complaint type of reviews I’ve seen.

Since Willow Tree Grove complex was built, we’ve seen a 45% increase in kids that jump the fence and yell during early morning/​late night hours (yes right outside our windows), and at least 6 break in and vandalism occurrences. I’ve also had two or three neighbors move out specifically because of the increase in small crimes.
Our B building neighbor told off some kids (Willow Tree Grove kids) when they were loitering. and his place was spray painted — that’s happened a few times to other neighboring buildings this year.
A few weeks ago we also saw someone tried to break into our neighbors old sports car (broken door handle), that’s happened twice this year, along with another neighbor’s sliding door handle that was broken overnight (he had a security dowel in place so he was lucky) last month.
I feel like Willow Tree Grove introduces too many «bad» people to the area. We already have a few «trouble» kids from Northcreek that are jerks, and now we have many more from Willow Tree Grove. My apartment complex seems to also have an increase in section 8 people moving in. I’m sorry to say I feel the community has lost safety/​security and has gone downhill since Willow Tree Grove was built. I will be moving shortly to an apartment that does not accept section 8 residents, or have neighboring section 8 apartments.

Willows Grove does not take care of its tenants. The common grounds are unkempt and have not been cleaned in any way since they began leasing. There is mold growing on the buildings and there is trash littered throughout the area. The noise can be unbearable and can cause discomfort in your own living quarters. The stairwells are not swept and spills have not been cleaned. PARKING: There is not enough. More recently they started towing cars that were illegally parked and without permits. This has helped ease the parking congestion, though there is still an issue with and not enough of it. Also, the management partnered with an unprofessional tow yard that over charges and does not take care of the tenants vehicles (damage in tow and vandalism at the tow yard has occurred). DOGS: If you are a dog lover then this would be an apartment you would look for. Nice little off leash area, walking trail and walkways for nice little walks. Ive seen better, but this is a descent place for pets. They supply dog potty bags for clean up and disposal areas in multiple locations. Unfortunately many of the tenants with dogs do not feel that it is a priority to clean up their dogs mess and there is dog poop all over the grounds. This is upsetting to all responsible tenants who must smell and step in the mess. One of the answers the management came up with was to post signs (Printed pages in plastic binder sleeves) all around the dog off-​leash area threatening to close the dogs space if tenants did not pick up after their dog. Upsetting the responsible dog owners was the only effect the signs had. Overall it is not only the management but the tenants who are responsible for the poor living conditions at Willows Grove. The staff members are good people, but it seems they are not supplied with the tools needed to address the issues. Bottom line, a poor place to live.

DO NOT LIVE HERE, WE WISH WE NEVER MOVED IN
These apartments don’t deserve even one star.
Parking: NIGHTMARE!!! they are not numbered and the management does NOTHING!!! another 35 bucks to rent a covered car port
if you come home at 6 you will find no parking
Noise: HORRIBLE! a lot of unsupervised kids running and screaming everywhere, even up and down the stairs. Loud dogs everywhere, kids are loud in the morning when they go to school.
We heard the neighbor above us yelling at his kids to get up to school (which woke me up) and they’re really obese even the kids they have, slamming doors and drawers, playing loud music
Management: sucks, I emailed someone about a noise complaint and they never got back to me.
They say these are for «middle class» it’s more like poor class because each family here has about 6 kids minimum. Lots of really crappy cars and they dont care if they ding your nice car.
People are nasty!!!
Don’t even think about renting here even if they’re new, you will regret moving here on your first day. Do not live here. just rent a house for the price
we pay 1,145 for 2bd/​2ba
make sure you read the filtered reviews! and don’t listen to the people that give it 5 stars

Crazy Parking Issues !!! We come home from our events and work and there is no parking:((((((((none!!! we were told we get 2 parking spots and we cant even find one. Not even in the overflow parking lot ! I cant even imagine how it’s gonna be in the bad weather. It’s really sad, we were super excited, but this has been a parking disaster :/​tow trucks every night taking poor cars away., and poor people have to pay crazy money because of the apartments stupidity.

This is in response to the new review about Willow Tree Grove (Shannon). I wrote my other rating rating a couple of weeks ago— I guess I have to say I’m a little more optimistic and hopeful than you maybe in that the staff at this apartment complex will get all the stuff worked out. I’m definitely in agreement that there are actual problems at this place with the parking limitation the number one (my car was towed just last week… parked in the last available spot). My family had left a previous rental with parking problems and this was a top priority and may be the cause of us leaving unfortunately in the future :(. I’m not sure how this can be solved since it really seems as there isn’t enough parking for all the tenants. The management mentioned possibly buying more surrounding property but Im not sure really when or if that will happen. I do have to say that your problems in your building are much worse than mine. I do not have the smoking problem since there is only the one designated place in the corner lot and I’m not sure why the non-​smoking rule was broken. I am a non-​smoker and prefer not to have to deal with the smells or allergies of my family either. As far as the noise goes: It wasn’t until a couple of weeks ago that our upstairs neighbors started being loud… at which point the Willow Tree staff immediately responded and told them to settle down – Thank you Nicole! It’s been slightly better but time will tell. They are the loudest ones I have noticed in our building. So have I changed my fabulous review from earlier?.. slightly because of my personal frustration with parking and noise. I have gotten along with all of the Willow Tree Grove staff really well and have been very vocal on my opinions both the great and the bad regarding the «problems.» Maybe they should have a suggestion box up at the front? It sounds cheesy but there may be some really great ideas out there that could whip this place into shape.
Time to get maybe assigned parking spots?
Have an outside monitor person to question wandering adultless children?
Fine the people who are leading their dogs with no leash on?
Get the machine that tests dog doo doo to find out which animals are pooing all over and the owners not cleaning up after them?
Give timely warnings to apts. reaching past noise limits and evict those who are passed all warnings?
Move the smoking containter off the grounds completely? or to a border on the edge of the property away from all buildings?
Designate an area to plant grass and let tenants and children roam at leisure?
And I’m not sure about the sprinkler???