Public Storage

When I needed a small space for some of my dad’s things, I contacted Public Storage in Bothell. Corey, at the front desk, was courteous and prompt. When an issue arose, I simply contacted Jason, the District Manager, and he took care of the issue immediately. Great customer service! Very professional and customer focused. Kerry in Bothell

Zoe was super helpful when I told her I lost my key to my storage. She called her boss right away and the boss, Jason, came in under an hour and cut my lock! They are super fast and helpful. I’m so glad they did it fast so I don’t have to go overtime on my uhaul rental. The best experience in renting a storage so far!

The place is clean and secure. The people at the front desk were very friendly even though I could not figure out how to use the elevator.

Update… Those of you who are interested in renting a space should know that the insurance they sell you is a crock!!! They literally force you to pay for it by saying it’s required, or they will threaten to not rent to you. All you need to do is tell them you have renters insurance already, they will ask if it covers storage, you say «yes». Most renters policies do cover self storage facilities, they will do or say anything they can to get more money out of their customers. By the way, the insurance PS sells, they have interest because they keep the money and if you need to make a claim good luck collecting on it…

Christy was incredibly helpful, friendly and knowledgeable. It’s very clean, safe area, easy access and great customer service. I would highly recommend this storage facility to anyone looking for one.

Nice clean facility! Very friendly and helpful staff!
I would Highly recommend this facility to anyone who has storage needs.

Dora was very friendly. Also very nice and helpful in getting my unit. could not have asked for better service.

Debbie was very helpful in helping me select the right unit. As well as helping me get a pro rated amount back when I move my stuff out. Great deal also!

This is a decent, safe place to store your belongings, but I don’t recommend it for more than a few months. Be aware that this facility will raise the rent every couple months, so if you’re in a bind financially, you may want to budget for this.
I moved all my things into a storage when I went back to school and temporarily moved in with my parents. Now that I’m back on my feet financially, the frequent increases in the cost for the same storage unit have moved up the timeline to get my own place. If you’re my mom, you may not consider this a bad thing, but from a business perspective, they are forever losing the loyalty of this customer. Once my stuff is out, I don’t ever plan on using their services again. If I need a storage unit in the future, I will instead find a more affordable, stable competitor. And due to my penchant for collecting things, this is a near certainty.

The folks on staff were very easy to work with and the facility was secure. It was easy to access everything I had in storage, including moving in and out. This was a really good place for keeping my things while in transition. Did I mention the folks were very nice? Excellent experience.

This place is dreadfully short-​staffed: Monday to Friday before 6 the desk is only maintained by one person, so if you need to start a new order, buy packing supplies, or use the restroom, you may have to wait. They’ve made this problem worse by requiring the attendants to make regular trips to the bank, et al.

They advertise 1 dollar for the first month but when you go there and ask about it, you’ll get told that it’s only for SOME of the Public Storage locations but not that one. Tired and in need of a storage place for all my wedding stuff, I decided to rent a unit anyway and was surprised at all the hidden costs. For instance, you have to pay renter’s insurance which is somehow more money than my apartment’s renter’s insurance with more coverage. Then you have to buy a lock from them because they have special ones that fit in their doors.
They earn two stars (verses the one for the advertising follies) because the place is safe, well kept, and very secure. There are several dollies to use. Also, I thought their staff was competent and friendly. It isn’t the best storage unit I’ve ever used and I probably won’t do business again.

Let me start by saying that, the location is great, the facility is clean and they have never been broken into. This is all the good I can say about this place. Now for the untrustworthy review. First and foremost if you ever rent a unit from any public storage, you do not, let me repeat this DO NOT have to purchase a second lock, even if they tell you that they require it. Messina at the Bothell location lied to us and said it was corporate rules that all tenants require a second lock. We called her on it and she would not rent us a unit unless we purchased said lock. We called the corporate office while in the lobby and they told us that they do not require the purchase of a second lock. Point 1 is that she lied. RIght off the bat she is untrustworthy and how can you ask her legit questions without feeling is she telling us the truth or feeding us a line to sell her quota of supplies?
Second, there carts that are used to move your items are locked up and require you to show your ID to use them and are only available during business office hours. The facility is open from 6am-​9pm and after 5pm you are stuck carrying your items to your unit. I rented a unit at the Kirkland location and the carts were never locked up nore required us to show our ID’s to use them. IF there so worried about thieves taking the carts then they should invest some of the money they get from our storage fees and the «required locks» purchases and invest in security cameras. It should be convenience to us, not to them and is not our fault or the other tenants that carts are stolen.
I usually do not rip businesses apart like this unless I feel cheated and just from the beginning, it was sour. So I hope that my experience helps others make wiser decisions when renting units from any public storage facility.