Will Charles Salon

Whether people realize it or not this is grow or growing to be the best salon in Boston. Most talented stylists and by far the best coloring north of NYC. Eric and Billy well done.

I’ve been going to Erik for over a decade and would never even consider trusting my hair to anyone else. I’m very protective of my hair (I’ve had a number of traumatically bad haircuts), but I feel totally at ease with Erik. Whether it’s a trim or chopping off over a foot of hair (which he’s done for me twice), he always does a phenomenal job. The salon is peaceful, professional and clean — the experience is truly worth every penny!

I often wonder about how people have the time to write reviews on the internet. However in addition to providing Billy Jean and Jenna with my loyal and repeated business, I couldn’t help putting into words the unparalleled expertise and kindness I am always shown at this salon. Working in retail for the past 30 years, I appreciate and value Billy Jean’s and Jenna’s patience and desire to not only please but make a person feel confident in their appearance. They are truly gifted not only in their knowledge of hair but in their way with people. I would say that everyone in Boston should go to Will Charles for their hair, but I wouldn’t want to lose my spot– I truly look forward to my appointments with these two!

Billy is the best hair stylist in Boston area!!! She always takes her time to get the color right! I highly recommend her!!!

I had been contemplating for months to go from medium to right-​below-​the-​chin length. I went in with a coupon for Kerastase treatment + cut with Scott. He’s amazing and I can tell that he loves what he does. The treatment alone was worth it, scalp massage and all. The cut was done very thoughtfully and he explained how to blow dry my hair to maintain the style. Scott has magical hands, and was also very pleasant!
I didn’t know the salon didn’t take cards for gratuity and I feel so bad not having any cash with me, considering I used a coupon! I’ll definitely be back in a couple of months and will make up for it then.

I went there to get a basic trim, with a $ 40 coupon. Worst haircut I ever had in my life. My hair was lopsided. Right side was longer than the left. I would have given zero stars if i could. Hairstylist was very nice and atmosphere of the salon was pleasant. However, they are just an expensive salon with only few experienced hair stylists. For those who are thinking of getting a hair cut using coupons, I would strongly advice you to stay away from this place. They will hand you over to an inexperienced stylist, just because you have a discount coupon!

I can not say enough great things about this salon. This wonderful gem tucked away at the end of Newbury Street and is extremely easy to get to. I’ve been to this salon twice and Scott has done my hair both times. He is by far the best hairdresser I’ve ever been to. Not only is he super welcoming and sweet, he is extremely thorough and never makes you feel rushed. I’ve never received so many compliments on my hair before. I’ve recommended Scott to my friends and they’ve all loved him as well.

Went to see Scott this evening to try something new. Usually I go and just get a simple buzz cut.
Scott definitely has an eye and discrete attention to detail. He is very precise and cuts hair to a T!!! All by hand, btw, which I was amazed to find out.
He was also very personable and quite social. I highly recommend Scott and Will Charles for anyone not just looking to go to a salon but for a pleasurable experience. You have to check them out and see Scott! You probably won’t find a better deal on this end of Newbury St.
Definitely worth your every penny!
So next time you are in the area and want something done. Just come and ask for Scott, you won’t be disappointed.

We moved to a different state recently, and it makes me so sad because I loved going to WC salon and having cuts/​color by Victoria. It is hard to find a good stylist– and she is awesome. Highly recommend this place; it was wayyy out of the way for me, but I went anyway because the quality of service was exceptional. I’ll be booking a service whenever we come to visit!

I am officially switching hair salons! I used to go to another salon on Newbury, but I was so impressed by both the work ethic, integrity, and attitude of the salon that I will be heading here for my business instead.
The real selling point for the switch for me was this: After my last hair cut at the other salon on Newbury (won’t say it here), I was kinda disappointed — the bottom of my hair was all uneven and it hadn’t really been a great appointment to begin with (lots of drama in the salon). I told them all of this and you would think that a competitor salon on Newbury would take any chance to criticize another stylists’/salon’s work, but that didn’t happen here! One of my stylists (who also happened to be the owner) was very professional and simply remarked that perhaps the other salon was having a bad day — not a negative thing came out of his mouth even though a blind man could tell my hair was messed up. I was impressed by his integrity and decision to not slam another competitor’
The staff and other stylists in the salon were also very professional and made you feel welcomed and good about yourself, which is not always something you feel when you step into a fancy salon in Boston! There doesn’t appear to be any drama between the stylists and there also isn’t any bullshit fakeness either.
So come here if you want a beautiful salon with really nice people who make you look and feel awesome! I know I will be!

Will Charles Salon is the best in Boston. Having never held a steady relationship with any one hair stylist in all my life due to bad haircuts, moving, etc., I didn’t walk into Will Charles over 3 years ago expecting to find MY stylist. But Victoria (Conley) changed that! She is very friendly and personable but not the overly chatty type of friendly. Her cuts and styling are 100% consistent and I always get exactly what I ask for. I have not once left disappointed. And she’s super reasonably priced for a Newbury Street salon. I hope I never have to find another stylist! Thanks, Victoria!

Will Charles is where my 2 girls and I go for all our hair needs. Between the three of us we see Julia, Eric and Billie Jean. We’ve had cuts, Keratin treatments, Hot Head Extensions, Coloring, Demi Coloring and more. They’re all friendly, professional and GREAT at hair! Try Will Charles, you won’t be disappointed!

I went here for the first time today, and loved my entire experience here. I have been heavily blonde and foiled for the past three years, and wanted to go darker. The girl who does my hair specialized in JUST blonde. So when I wanted to venture onto the dark side, I had a dilemma on who was to do my hair! I am very picky, and wouldn’t walk into just any salon without doing my homework first.
Alas, here I am at Will Charles salon getting my color done by Victoria. Victoria was friendly and very knowledgeable on what I wanted to do with my hair. I told her my concerns of not wanting to look «washed out» due to my pale skin color. We discussed two different options between a dark reddish auburn, or a chestnut brown. We settled with second and the rest was history. I absolutely love my new hair color and can’t wait to be back here again in a month. The drive into Newbury street is totally worth it. The salon charges per service, I had two processes done (one to fill my hair), gloss, and a blow dry. If price is a concern to you, let it be known every penny will be well spent here. This is my new favorite salon!
*When I put in my GPS to go to Will Charles it took me in the wrong direction. Will Charles is right next to Dolce & Gabbana, and Nespresso — so keep an eye out for those two and you’ve found it.

I was a hair model (read: person getting a free haircut) for their apprentice/​junior stylist Scott. Since I found it via Craigslist and free on Craigslist is never a good sign, I was nervous that I would leave looking like a lopsided disaster. But it was AWESOME. Awesome. If you are being offered a free haircut from them, do it immediately. Zero regrets.
Everyone was very polite, and Scott seems to have a good eye for details. Nothing happened that I was uncomfortable with, and they didn’t try to make a ton of small talk when I wasn’t being responsive to it which I really appreciated (I have social anxiety, so making small talk is hell-​ish.) Since Scott was an apprentice, the haircut was supervised by Erik, who I also felt comfortable trusting with my hair. It felt like even if Scott somehow messed up (he didn’t), Erik wouldn’t let me leave looking awful. I felt very lucky to be there, and my hair came out fucking cool. A lot better than most of the haircuts I’ve paid for. Perfection.

I went there using a coupon for first-​time college students for a Kerastase treatment, haircut, and style. It’s only done Tuesday — Friday by appointment with Courtney (who is really friendly and awesome!), so make sure to call!
The person who shampooed and applied the treatment (which is just a serum they rub through your hair and then put you under a heating thing) was awesome, they didn’t tug on my hair or anything or scratch my scalp, but they were very through and it felt like a scalp massage.
I wanted my hair in a bob that would go just below my chin, and Courtney suggested that we layer the back and make the front longer. I was really hesitant, but I decided to go with it, and in the end, Courtney basically worked a miracle on my hair.
I’ve had my hair cut in bobs before by other salons, and it always turns out a disaster because after a couple days when I wash my hair, since my hair flips outwards naturally it looks horrendous, but Courtney managed to cut it in a way that it’s been a week and I’ve washed my hair 5 times already, and even when I don’t blow dry it doesn’t flip out! I have somewhat of a young-​ish face, and bobs usually make me look childish, but I’ve been complimented that my new haircut makes me look older and more professional.
Courtney was rough with combing and tugging, but that was entirely my fault for not telling her and tbh my scalp was feeling a little itchy so I didn’t mind, but yeah definitely let a stylist know if they’re too rough.
One thing I learned is not to fight the stylist and try to insist on a haircut that they’re telling you won’t work out. They know what’s best, and I’m only too happy that I decided to go with Courtney’s advice. Also, find a haircut that will actually WORK on you. A mistake I used to make was to bring pictures of a hairstyle that would require a lot of styling and can’t just magically poof on my head after a cut.
Even though it’s incredibly pricy for a college student, I’m probably going to go back for Courtney, I want to keep this hairstyle forever lol

I was recommended to Will Charles Salon by a friend of mine who has been going to Erik for hair cuts for years (and Erik just did her hair for her wedding). My old salon in the Financial District had recently closed and I needed a new salon/​hair stylist.
I went to Billie Jean for my single process color and Courtney for my hair cut. My overall results were amazing … without breaking the bank like most salons on Newbury.
Billie Jean was very careful to talk through my color needs (and my color history) to be sure she mixed a color I would be thrilled with (which I was). She really took the time to understand what I was looking for.
And Courtney was very skilled at cutting my hair and taking into consideration my lack of wanting to spend a lot of time styling (think: blow dry and go)! Courtney was extremely pleasant to speak to and I instantly felt relaxed and at ease in her chair.
I really can’t say enough for how wonderful my experience was at Will Charles Salon. My friends all completed me on my hair cut/​style last night and one even asked for the information for Will Charles so she too can book an appointment!

Rating = 4.5 stars
I’ve been seeing Billie now for over 5 years and I still think she is fantastic. She is the only colorist I’ve ever seen who has not been overly aggressive in suggesting I do up my color so that I am overly highlighted. She helps me to look good but not «done». I have soft black hair which I color to a warm dark brown and add caramel highlights. Billie frequently will suggest lowlights to tone down the brightness of the highlights (gets really bright from the sun!). I want to look natural and not have someone ask me whether my color is natural or not.
My color and partial highlights usually come out at most to $ 120. If I just get color then it could be as little as $ 80. A note about the other a la carte services — when you go in for color that’s all you get. If you want a cut or blowdry then that’s additional. The salon will very nonchalantly ask you whether you’d like a blowdry but will not mention that you will get charged another $ 40 for someone to blow you out. This isn’t a high-​end NYC salon where the blow out is included but I’m not paying $ 300 to get my hair colored either. Just be wary so you know what to expect.
Also, I try to book Billie early during the day or end of day when it’s quieter at the salon. It’s much calmer during those times.
Will Charles still sends out 20% coupons once a year around the holidays which I always appreciate!

Had my hair cut here and I’m loving it. This was my first time at Will Charles. The atmosphere is pretty robotic and it makes me nervous, but salons in general make me nervous, so there’s that. Also, my stylist asked me a lot of random questions just to talk. Not about my hair. Like, «what are your plans for tonight? What’s for dinner? Do you make good chili? What’s in your chili?» Verbatim. It was a little awkward.
My stylists name was Julia. She listened to what I wanted and worked slowly, which I liked. I got a couple inches off the bottom, layers, and baby bangs. Im 2 days out and still loving it. She really knew what she was doing. I highly recommend her!

This place is the BEST. I’ve had two cuts and color here and each time I am so impressed. Victoria is the AMAZING!!! I had a seriously bad highlight job done yesterday from another salon (think platnum on dark brown…), and by today she turned my hair into beautiful, golden, shiny locks! Truly magic (maybe she’s a hair-​wizard?) She is very knowledgeable about cuts, texture and color and never pressures you in any particular direction. The receptionists are also always friendly and so helpful! Moral of the story: Go to Will Charles! And go see Victoria. She is so nice and so talented! You wont be sorry!

BUYER BEWARE!!!
Somehow my mom heard about Billy and his coloring in California where she lives. Before her trip out she asked me to book a color job and a highlight weave and told me to book a haircut for myself (which I did and the cut with Julia came out beautifully). After my cut I left my mom in a hooded dryer and went to feed the meter thinking that since she was in the dye drying phase, the cut and blow out would be at least another hour plus. I returned a short time later to find my mom paying for our services looking less than please and even less «like she had just stepped out of a salon.» Once outside she tells me, they made me blow dry my own hair! No cut, no style, no blow dry. To add insult to injury Billy set his own tip ($ 27) for the $ 165 dye job!
I made it very clear to reception that my mom was coming from out of state and that this was her first time (and last) visiting the salon. It would have been helpful to know that a cut and at the very least a dry was not involved. I mean really, who makes the client dry their own hair? It’s absurd!
Needless to say, neither one of us will ever be returning to the salon.