Victoria’s Secret

Bad experience at this store and with the VS call center. I used to shop at VS but after a few incidences I left them completely, and I told my friends not to shop there either. This was years ago, I bought a bra at this particular store, got home and realized the cashier had forgotten to remove the security tag. I had to go back to have the tag removed. No apology from them. I then bought another bra, got home and same thing happened — they forgot to remove the tag again! Funny thing is the security alarm never went off when I passed the door, so that’s why I didn’t know until I got home. This time I was very very upset. I went back to the store (I lived 1 hour away by train), asked for the manager, told her what happened, she asked for my receipt, gave me a suspicious look, removed the tag, and didn’t say much. Wow, I can’t believe they did that to me twice, and no apology!
One year later. I moved apartments and forgot to update my billing address, so I never received the bill. When I realized that it was a few days past the due date. I called their CS immediately, explained the situation to the rep and asked nicely if she could wave the late fee. The woman had an attitude and said, «Nope, I am not gonna do that for you.» Her tone really set me off and I became irritated and started arguing with her. Probably not the smartest thing to do. I then asked for her manager, she refused to wave the late fee and I also got into an argument with her. Again, not the smartest thing to do, especially when I found out later what they did behind my back to avenge me. I requested to close my account. She said ok, but you still need to pay the late fee. I no longer wanted to deal with them and do any business with this company. So I closed the credit card account, paid my bill and the late fee. In the next 5 years or maybe longer, I never set foot into their store and never bought anything from them. This was not the end of the story. A few years later I found out from my credit report that the manager had reported me to the credit bureau — for paying a few days late — obviously she did it to avenge me! Wow, just can’t believe how nasty these people are and how low they can go. Luckily… luckily, thank GOD, I always have good credit so despite their nasty trick, I still got close to perfect credit score! They didn’t get me.

this store is a disgrace, racial profiling is unacceptable … The treatment towards a black woman was absurd and unjustified. After all the nonsense the woman hadn’t taken or stolen anything… How embarrassing for the store employees and most of all the manager. Corporate needs to correct this as soon as possible. I will never shop at this location again… Ever… the employee who falsely accused her should be fired for her incompetence… Security was awful but we’re just doing there job but the employee who followed her around the store from the time she entered and then to make accusations and on top of that, called security on the black lady was way to unfair!!! The black lady had stole nothing and in front of all of us in the store as well as people passing by had her bag checked and there was nothing in her bag. can anyone say lawsuit???

I am usually a big fan of VS, but this experience was definitely not a good one. The sales people were pushy, but not able to help me because they didn’t seem to have any idea what they had in the store. I went in looking for a simple bikini top, but I am a 36DD so I needed something that could support me. The only top they had in my size was an ultra push up top that the sales associate admitted would show everything if I were to bend over… but she still insisted on that one because they had nothing else in my size. I asked 3 different sales associates if they had any halter top suits with thick straps… not one knew (they didn’t by the way). When I finally wanted a dressing room nobody was able to help me, even after I told an associate that I was waiting. 15 minutes later someone finally opened a room for me. Overall I left the store empty handed and feeling awful. I will not be shopping there again.

Sales people are incredibly aggressive and invasive. Please don’t ask me my name as I walk in. Sparse selection and they are always out of sizes.

I love VS. I especially love their specials and always shop here. Cambridgeside and others but this is my favorite within my immediate area. The staff are usually helpful and greet you as soon as you walk in. A lot of them are about the place, either folder the cloths or putting inventory out and organizing things.
The store is usually neat and organized. When there’s a crazy sale, things can get a little messy but you do see staff people going around picking things up and putting them back where they belong.
Selections here are pretty good compared to the one at Faneuil Hall.

This LOCATION is just LIKE the Newbury St Victoria Secret!
I went to buy new bras. I left without any that fit (34D, SIZE 2),
as their «Bra Fitting» specialists could find nothing that fit me!
Victoria’s Secret does have a BIG selection of lingerie, but it all seemed to fit me the same, exact body type, super firm (super fake?) boobs. I even waited an HOUR FOR A BRA FITTING, during which both «specialists» agreed I am a 34D. Yet, NONE of their 34D bras fit me. They even tried a 34DD bra… WITH CUPS TOO SMALL? They finally tried a 36D bra, whose band still cut into my ribs unattractively, making me look as if I had FAT PUSHING OUT UNDER IT! (I am a SIZE 0 – 2!)
Every single Victoria’s Secret bra created «spillage» of my all too real (all too soft?) breasts out the center of the cups. I think ALL THEIR BRAS are specifically MADE FOR HARD (FAKE?) BOOBS, or, at the very least, VERY YOUNG, VERY FIRM BREASTS.
DEAL: Sign up for their MAILING LIST for FREE PANTY COUPONS!

I like VS and I like this one in particular. I consider them affordable especially when I shop after receiving their $ 10 off a bra and free underwaer cards.
Last time I was here I asked to be measured, which I’ve never had before. I’ve always assumed I was a certain cup size and lo-​and-​behold, they upgraded me! I was surprised that everything fit so well and was so comfortable. Great boost to confidence too. I was measured by Sam, so ask for her.

Today I bought a bra here, and the person who rang me up forgot to remove my security tag. I didn’t notice until I got home.
Now, I do not live in the area, and I do not have large amounts of free time. I am employed full time as well as a student. I barely have time to go grocery shopping, let alone make a special trip to Victoria’s Secret on Newbury St (or any VC at all for that matter) just to have the tag removed. I’d really like to be able wear my bra and not have to deal with this.
I am definitely never shopping here again if they think it’s okay to be so negligent.

Three stars for selection (it’s your typical Victoria’s Secret, heavy on neon bras this season, unfortunately light on cute lingerie type items). Where they get docked is the horrrrible service. I’m not a La Perla high roller, but if I’m spending over a hundred dollars on underwear, I expect to be t least treated like a human being. Between being walked into (!) by a sales associate (who looked at me as if I was insane for daring to be looking for a bra in my size), being ignored as I was continuing to look for a different size on another item so the sales associates could drivel on mindlessly about what they should switch their majors to, and being borderline harassed for not wanting to sign up for a VS credit card, I think I’ve had my fill of this location.
Next time I’ll make the trek to Cambridgeside, at least the sales associates there passively ignore you, rather than taking you out without an apology.

Overall, I do like VS, and most of my granny panties have been bought here, at $ 3 per pop (when on sale) they are a good bargain.
VS has very different ideas as to what is considered sexy. Like that orange bra with lime green overlay and some glitter is suppose to make your man rip them right off you. Sometimes the starps say Very Sexy, could be useful if your man friend is real slow/​dumb. The intimisssimi line is quite nice though.
The store is clean and well stocked.
The sales people will annoy you, the best way to get rid of them is to say that you already have their angels card. They are helpful, but pushy.

I can’t decide whether I actually dislike this VS location, or the entire chain on a whole, but I’ve been engaged in a very frustrating VS saga for about a month with this stupid place.
Basically, here’s what happened:
–I went to buy 2 new Intimissmi bras because they are the only ones that really fit me. I planned on them being $ 19.99 each, like the sign said, but they ended up being $ 24.99. They had blank price tags over their regular price tags, so I figured they’d raised the price and been slimy about changing the signs.
–I get home and wash/​wear my new bras. After wearing my new bra for about 3 – 4 days, I notice that the bra has torn and the underwire is now poking out of the fabric and stabbing me in the chest, so I change bras, grab my receipt, and head immediately back to the store to exchange it.
–At the store, they say I can do an «even exchange» so I grab one of the same bras from the same drawer, only to be told that they weren’t the same price. Apparently, for some odd reason, there were two identical bras in identical drawers! (I looked them up on their website, the only difference was the SKU number!) The girl shows me the «difference», but by then I’m so abjectly confused and angry about the «same bra, different price» situation, I get a gift card as a refund and leave. The salesgirl on the way out reminds me that they now only take returns «with tags» but that they’ll make an exception for me since it’s a new policy. I’m sorry, but if the bra tears after a week of wear, they had better take it back, tags or not, since they sold me a defective product!
Anyway, I had to go back a few times before I found a replacement for the one I returned. I ended up settling for the not-​my-​first-​choice color, and the day I finally bought a replacement, all of the identical-​but-​different-​priced bras were mixed in one drawer, with no way to differentiate from the two– no sign or divider or anything.
I go to Victoria’s Secret because they have the Intimissimi collection, which fits me well, but besides that, I have no other attachment to the store. Most of the clothes are very severely vanity sized, so they are much larger than their size indicates. Their bra sizes are very narrow, and they only reliably sell sizes 34 – 38. Having three sizes isn’t a very broad selection, in my opinion. Also, a lot of their underwear is either tacky (lime green lace with tangerine sparkles isn’t sexy!) or frumpy (off-​shade, faded paisleys) or aimed at teenyboppers (PINK collection, I’m talking to you.) I’d try to shop elsewhere, but they seem to have the «affordable underwear» market cornered.
UPDATE: I had to return ANOTHER Intimissimi bra due to an underwire defect. After closer inspection, I noticed that the wire wasn’t sewed into the little wire pocket properly– half of it was sticking directly into the cup of the bra. It seems there is very poor quality control on this line (I found about 4 different manufacturing designs of the same bra, with some of the same size significantly larger than the others, and most of the beige ones having the same underwire defect.) It seems that certain colors are not manufactured as carefully as others.

I only wear Victoria’s Secret as the bras fit me perfectly. But every time I go in, particularly to this location, the saleswomen are on me like vultures to a corpse. Every time I walk into a different section of the store an employee asks me if I need help. I always say «No, thanks» but they continue to ask me if I want to be measured or to tell me about the intricate science of some new bra they have. Yet when I’ve gone in there and actually needed someone, an employee is nowhere to be found.
Also, I have the Angel’s card, and the only benefit you get from it is a $ 10 off card mailed to you for your birthday. They told me I would get coupon books and I never did. Love the bras there though!

I love Victoria’s Secret.
I am not too fond of this particular store.
One time, I went in ready to spend a LOT of money. I had lost some weight and needed to replace all of my bras and buy a crapload of other stuff so things could, once again, fit me. It’s fun to replace a wardrobe when it’s because I’ve lost weight, instead of the alternative, so I went in ready, willing, and able to spend, spend, spend.
It’s really too bad that the salespeople that day just couldn’t be bothered to be interrupted from their socializing to help me. I needed to be measured, and they acted like I was asking them to discuss quantum physics. Then when I attempted to find merchandise in my size, a salesperson made a really rude comment. I was pretty upset at this point so my original spending idea was axed and I wound up only buying about $ 20 worth of things.
I was not interested in putting that $ 20 on an Angel card, but apparently that is also a huge problem, because I got another rude comment. People who do not charge things to an Angel card are clearly in need of serious mental help!
I’ve returned many times since, because it was my local VS and I had my needs. I didn’t always encounter the same salespeople issues that I had that one time, but I saw it happening to other people often. I even encountered a few salespeople talk rudely behind a customer’s back after she’d asked them for help with — you guessed it — measuring. Makes me want to take my business elsewhere.

I go to this one because it’s easy to pop in when I’m going hitting up Sephora and Gamestop, etc. I don’t come here cosmetics, they don’t carry anything that you can’t get at C.O. Bigelow or Sephora, except for the VS lotions and stuff which are… yeah… but you know, VS has some cute things. The intimissimi line is super cute.
Every time I go in there, they are having problems with their little security, scanner thing at the door. They know that it’s busted and they still search you. It’s almost like you have ⁵⁰⁄₅₀ odds of getting out of there without a search.
The line is also always crazy long and set up in this confusing way. They seem understaffed whenever I’m there. Little to no help at all. The worst part is, is that when they get really busy, I’ve heard some AWFUL snapping between them. It was bad enough to make me uncomfortable.

I thought it would be easy to pop in and buy a gift for someone.
boy was i wrong.
I wasn’t traumatized this badly when I ran out of air scuba diving.
Can’t imagine being female and having to pick stuff for my lower AND upper body.
Couldn’t wait to get back to my buddies the Fruit of the Loom guys.

Me: o o | They: O O
Me: o o | They: O O
Me: o o | They: O O
yeah, :*(
Cute stuff but expensive, and badly fitted for me. I’m just destined to be part of the IBTC.
[SEE ABOVE COMPARISON.]
The girls are nice but sometimes they just won’t leave me alone. Yes, I know my undies’ size!
What weirds me out even more is guys coming into the store and glancing a-​little-​too-​long at things. What ever happen to guys waiting outside while the girl chooses the underwear? I guess that’s not the store’s fault, they’re EVERYwhere, you know?
The line to the fitting room is sometimes very long, especially during the weekend. So if you don’t have time, just buy it and try it at home. They do let you exchange without a receipt too.
Good lotions.

labor 4: bigger boobies
(if you have no idea what i’m talking about, read my prudential center review:
)
so this labor wasn’t as well orchestrated as the other ones. al walked in *before* the rest of us, and by the time we all walked into vs, we saw her vanish into a fitting room with a bunch of bras and started spazzing out bc what fun would it be for us if she tried on the oversized bras by herself in a fitting room!
besides, we got sidetracked by the sight of skimpy lingerie, so we didn’t hear the full story until much later…
**[ok this is lame as hell, but i’m really really really sleepy, it’s not like i was 1^st to review this and am trying to hog a spot, but i really can’t write anymore. i need to go to bed and finish this story tomorrow. is it really weird that i felt the need to share this mid-​review???]**

Ok, yes, so this is a chain, but the Copley location is one of their better stores. This location has a huge beauty, skincare, and hair section in addition to room upon room of lacy, silky, and barely there under things. Don’t count this place out for beauty items, they have a fabulous selection and while it isn’t Sephora they do carry Frederic Fekkai, and other lines of well known products in addition to their own line which has some excellent shades of shadow and lipstick. I swear by their volumizing mousse. Check it out during one of their mega sales and stock up on their cool undies and matching bras.