US Post Office

I went in to mail a couple of packages and was surprised that at 8:00 am on a Tuesday there was a line maybe 7 people long. I ended up using the self-​serve machine, so my personal experience was fine — but I did notice that the line barely moved for the 10 minutes I was there. Also, a small thing but could have been a pretty big inconvenience — there didn’t seem to be any pens! Luckily I had one with me so I could address the packing label I purchased…

Probably the slowest postal workers in the whole country. I actually stood in line for almost an hour to mail a package.

Although I understand negative experiences can happen, I wanted to help balance the scales a bit because the star rating for this post office definitely is not an accurate reflection of my visit.
I came at the absolute worst time of year. Christmastime at about 4pm. The line was pretty much out the door. I actually walked in with another lady, who promptly groaned and decided to walk back out the door. However, I decided to brave the line and wait. I mean, I have an Iphone to keep me busy so why not.
Surprisingly the line seemed to inch along rather quickly, and I was at the counter in about 15 minutes. Now, one would expect the postal workers during the holidays to look like first timers at an AA meeting, but I was greeted with a pleasant smile. The gentleman was able to take care of my shipping needs quickly, and we even shared a joke or two. I left in the same great mood I arrived in.
Although the experience wasn’t a mind blowing 5 stars, it seems that either previous reviewers may just need to loosen up a bit, or I just happened to randomly hit the customer service jackpot.

SO SLOW. There are six stations, only two are ever actually manned. The line is always insane and the set up stinks. I am unsure why this place seems so poorly understaffed, no wonder the staff is miserable and rude to customers, they have too much to do and no one to do it. They speak to the people like they should know exactly what to do. There should be clearer signs, and maybe some sort of direction given to people. There are signs hung up but really none of them make any sense at all. And good luck trying to call this place for information or with a question, no one answers the phone, I have been in the office and hearing the phone ring constantly and no one picks it up because they are all trying to cut down the huge line… I will walk further to go to a different office if I need something for work, but only stop here for our P.O. Box.

Called five times on a Tuesday between the hours of 8:30AM and 3:00pm… it would be very helpful if someone could do their job and answer the phone.

Ever wanted to be in a sitcom? Because this place is a parody of a government agency.
So I’m trying to renew my passport, right? The first lady has no idea what she’s doing so I have start over from scratch with her boss. I bring the second set of forms up, she gathers everything together and asks me to double-​check it, then in the same breath gestures grandly towards the line and loudly berates me in front of the dozen or so people for wasting their time. Go to the post office in Anchorage before this place.

The folks working here do a great job. Kathy and Cheryl are quick and friendly. When the other employees here are treated nicely, I’m sure they are friendly enough too. The lines are long here at times but it’s not fair to blame that on the staff. Avoid the noon timeframe and right before big mailing days like ⁴⁄₁₅ and Christmas and you’ll be in and out.

Excellent customer service. I’ve been here several times to mail packages. Staff are helpful and patient despite the long lines formed in front of the counter.
Convenient location in downtown/​financial district. A little hard to find the first time around.
Pretty stamps!

Yup, the line is always long. But I have a hard time blaming the staff for that. A ton of people use this office, more than it can handle. And truthfully, it moves pretty quickly.
The staff works quickly and they’re always friendly. I’ve never had any problems here.

It just seems silly to rate a post office on Unilocal,but alas, some businesses manage to set you off in a way that you can’t wait to get back to your computer and complain via social outlets.
To start — I did it to myself. I went to the post office in the Financial District during lunch. Bring on the line. However, when I worked in the Prudential Center there was always a line at that post office but it managed to move quickly. The employees were well educated on the services, spoke clear English and kept the line moving as efficiently as possible.
This location had 2 employees working today (7÷8÷14 around noon). One didn’t appear to have the training needed to manage many customers needs and the other spoke loudly (and rudely) to many customers that you could hear her from the back of the line. Goodness. The poorly trained consultant managed to move through me pretty quickly — easy when you’re just buying a book of stamps — and she was very kind to me (hence the only reason why this place got 2 stars), but moving forward I won’t make the mistake of visiting this location again. It would be worth making the trek through heat, rain, snow, etc. to find a better location than this one.

The service is the worst I ever experience. I came to get the passport for my newborn and When we got our turn, Henry told us to wait until the whole line was done, because he never had good luck taking picture to babies. You got to be kidding me.
This people doesn’t know any about service. They should be working in front a machine, not in front of people.

I rarely come here since it’s not in my neighborhood. But when I do, it’s always been a horrid experience. Ridiculously long line. Incompetent staff. Rude customers. Normally I wouldn’t care, honestly. It’s snail mail done on a federal budget. But one experience for me just turned me off of this post office for good. I got my passport renewal papers here and went home to fill it out. I figured I’ll bring it back here to send because doesn’t the building just scream professionalism? I believed my documents were in good hands. Weeks went by and I finally got some documents back. But where was my new passport? I figured I just needed to wait longer. 2 whole months passed still no sign. So I contacted the passport place. It’s been issued and sent. Then I went to the post office to inquire wtf happened. They lost it!!! Then they had the audacity to tell me I would need to shell out another $ 200 to start the process all over again. The ONE time I trust this place to do something, they failed me. Scarred me for life. I will never go back.

Everytime I have gone here the line is soooooooooooo long. And I’m not talking just 9am or 5pm, even in the middle of the day. And not just holidays (I understand it’s crazy leading up to Christmas) but why the end of January? Three people is just now enough to cover the crowds they get sometimes.
That being said, if you are willing to wait, the customer service is great. They are always super helpful and friendly and will recommend the best options and prices for you. I have always been happy with my experience interacting with these folks, I just wish the line wasn’t so long!

Horrific customer service experience today with Sheryl.
Beyond rude, as I approached the counter with a basic question about mailing a package, she berated me about which label and service I wanted to purchase without bothering to explain what the options were and the pricing for each option.
Even worse, simply asking which label I would need to complete the order caused her to fly into a temper tantrum about how I should know ahead of time where these labels are in the post office. She refused to give me any information about where exactly to find what I needed.
I left the post office and will no longer do business with the USPS.

Slowest post office ever!!! They need to have more staff in the front

The only pro to this post office aside from its location is the fact that it’s open until 6pm M-​F.
Everything else about this post office screams typical (Boston) USPS office from customer service to long lines. The clerks seem to always be having a bad day and the self-​serve machine seems to malfunction just as much as it works.
If you have it, I suggest you just take a trip up the street pay UPS or FEDEX the extra fees because not only do you get what you pay for, but they’re always smiling! & FEDEX is open even later — 9pm at 60 state street.

Going to the post office on your lunch hour is a terrible idea. But sometimes ya gotta send a late Christmas gift to Connecticut or whatever. When that happens, this post office is a decent bet. You’ll stand in a line. Probably more than 5 people deep. But, there are 3 employees actively working (hear that, JP? They don’t take their lunch break during the rush!) and the line moves along quickly. There’s also the machine that you can use yourself if you don’t want to wait in line. I’ve never seen a line at it, and I’ve been in plenty of times. And there’s not *always* a line. If you hit them mid-​morning or 3-​ish, there might be 1 person in line, no big deal.
I’ve never had to wait more than about 5 minutes, even in the worst of times. The tellers transact with blinding speed, but are also friendly– greeting you with a smile and hello.

This is where you mail letters. 99.9% of the time they get where they are supposed to go without any hiccups. Prices are the cheapest compared to UPS anf Fedex. The people I have dealt with here have always been friendly and patient.

Started using them more recently because of how cheap they are. The line is sometimes a pain but they get the job done. The location is prime time and is accessible from anywhere down town.

This is a great post office to use if you are in the down town area. It is large and the line is managed well so it typically is a short wait. The tellers are always friendly and are pretty understanding if you mess something up or need to add insurance. They hold your sale and you can come right back to the front once you fill out the correct forms for insurance, tracking, etc.
Generally, I try to use the automated machine if I’m doing something simple. The machine is easy to use and is maintained well.