Tile Showcase

This is the second project for which I shopped at Tile Showcase, and my first visit to the Design Center location.
It was a bit odd to walk into the showroom and not be acknowledged by any staff… this is because the only staffperson was working in back, and perhaps couldn’t see customers enter. After looking around independently for sometime, I was eventually approached by the sales associate, Mashiko, who was polite and helpful, and placed my order. The email confirmation for the order took several days longer than promised, and the delivery of my order took 4 weeks longer than estimated (6 – 8 weeks). It was frustrating that no one from Tile Showcase bothered to contact me and tell me that my order had been delayed. And it was frustrating that no one could help me when I called on a Saturday to find out about the order, nor did anyone return my first 2 voicemails (after more than 4 days).
Eventually when I did drive to Watertown to pick up my order, it was correct, and the staffperson loaded it into my car for me.
It would be much more convenient for Tile Showcase to bring items purchased at the Design Center TO the Design Center for delivery.