The UPS Store

Encountered one of the ruder people I’ve ever met in a service industry here. I came in around 2:15 pm the day before Christmas Eve and the place looked empty/​closed from the outside. I was surprised the doors weren’t locked but I walked in and saw someone sitting in a back room so I asked if they were open. The man approached the front desk incredulously and immediately began ridiculing me and accusing me of being rude to him although I had not been in the least. I was so surprised by his response to me I asked him repeatedly if he was kidding, but he became more and more angry. I asked him if I could speak to his manager and he informed me that he was the manager. I then asked him for his name and he told me it was «Billy» but I then saw a business card on the front desk identifying the store manager as someone named «Joel.» Exasperated, I told him I’d like to just mail my package and leave and he absolutely REFUSED to mail my package for me, told me to go to a different store. As I walked out, he called me an asshole and a dickhead. I am calling UPS Stores customer service to make a formal complaint and I will never go to this store again.

Had to return an item through Amazon. Went in around 11:30 and had to buy a big envelop. The guy said it would be $ 2.40, but when I pulled out a $ 20, he said it would be on the house because he would give me back too many one dollar bills. I offered to pay credit card, but he said don’t worry about it. Very much appreciate it!

I needed Amazon to pick up a Christmas item (a GPS) for return, and this was the closest UPS pickup location in relation to my office. The entire transaction was painless — in fact, it was downright pleasant.
I printed out all the return items Amazon requested ahead of time (outer address label and inner receipt) and entered the UPS store expecting I’d have to package and tape up the box myself like you have to at the post office, but the staff on duty said they’d handle that for me rather than making me wait. $ 3 and two minutes later I was out the door and back to work. Love it!

This place is terrrible! I have worked at a UPS Store previously, and this is by far the worst service ever. My package was lost and they lied to me about it several times, stating they know exactly where it was and even giving me an updated estimated arrival, only to have that never happen. In addition, they claimed absolutely no responsibility for the extreme delay (package from MA to FL took 4 weeks), and kept pointing the blame at corporate. Well, I learned my lesson, never EVER use UPS, and certainly not this store. Heed my warning, go FEDEX!

I called The UPS Store at 82 Broad Street and asked how to send a package UPS. The person answering the phone was out of breath, kept cutting me off mid-​sentence and putting me on hold before I could even ask that simple question. When I finally did get to ask my question after several attempts, she didn’t even know the answer. Instead of referring me to the 1 – 800 number immediately, she started giving long rambling theories about how the process might work. When I tried to clarify her nonsense, she said that she had a long line of customer and could no longer help me, and put it in a rude way (cutting me off and using a tone of voice that felt condescending). Then, after all of that, she finally referred to the 1 – 800 number.

Got my passport photo here and I did not like it.
He held the camera up for a while but I never knew if he was taking the photo or not, so then I asked him to retake it and that one was okay, but when he printed them — he printed the wrong one!
But, at least it was quick and only $ 15!

Dropped off a package envelope. In and out within 5 minutes, what more could I ask for?
Thank you for opening til 8pm.

I brought a computer into this store to be shipped and was told by the manager that there was no way they would package and ship it not in it’s original packaging because of «liability issues». When we pressed them on insurance covering that, we were met with addition rejection, and a repeated assurance that «under no circumstance would they do it» and to not «bother going to our competition because nobody in town will do it for you.» The attitude from the staff was incredulous, rude, and downright hostile — we were made to feel foolish for even making the packaging and shipping request. The FedEx store 3 blocks away packaged and shipped the computer, no questions.
Take your business elsewhere. This location cannot be closed soon enough if treating customers as idiots is the modus operandi.

Kind of a bummer. They wouldn’t accept a prepaid shipping from Apple. So you either have to go to the North End or to Newbury St to return something to Apple.

I’ve only dropped off UPS boxes here, and they’ve been few and far between. I’ve never picked up a delivery here. I’ve never used their dry cleaning. I’ve never purchased off their stationery wall.
So yes, my experience is limited. But the female staff member who accepted my package offered me a clear plastic window for my preprinted label, and helped me to attach it. So I found her helpful and friendly enough. She even complimented me on my wielding of the tape gun I had toted along.
«Didn’t know I was armed, now did you?» Unfortunately my friend missed my one-​liner. Oh wells.

Consistently rude, the employees here are also incompetent. They lost a package delivered overnight to me in October, only to find it two weeks later, in November, when the USPS provided proof of delivery.
They promise to e-​mail you when packages arrive, but don’t. I have three packages there right now — each arrived earlier this week. When I tracked the delivery, and found out they were there, I called the store to find out why they hadn’t notified me.
First they said they couldn’t speak to me because I was arguing!!! — as if raising a customer service issue was an argument.
Then they claimed they didn’t have my e-​mail address. Well they did, because last week, when I went to pick up the package they lost for 2 weeks, I gave it to them (they also have it on my application for the box) and I watched while Nick entered it into their computer system.
Then they hung up on me. Supposedly I was speaking to the owner, he gave his name as Roger.
When I called UPS HQ the main number on the UPS corporate website, I was told the owner’s name is Michael Russo, not Roger. I was also told there was nothing they could do about this, other than to pass my concerns to the owner.
My next stop is the Better Business Bureau.

Don’t even think of entering this place on a weekday anywhere near the lunch hours. Negative vibe and attitude. This store is literally around the corner from my office. The rude older guy must own this place because no employer would tolerate this kind of service or behavior. Not only was he rude, he talked to me like I was some sort of idiot. It would help your business immensely if you took a liking to it and showed some appreciation for your customers. If you don’t like your line of business don’t make others your attack! Seriously, it’s not their fault that they come in off the street and give you business/​work to do. Geessh… get a better work environment/​life, you’re not doing anyone any favors. Good luck with that!

Convenient location with unusually late hours for this neighborhood where everything typically closes at 6pm. I used their notary services for my will, power of attorney, and medical proxy and they were professional and efficient. I’ve only shipped one small item from there and its a UPS store, so I get pretty much what I expected. Good selection of boxes and packing foam peanuts.

We use this UPS Store because they have a dry cleaning service called Folio Cleaners. They do a fine job, and have pretty low prices, but the reason they’re getting 1 star is because of the customer service. Namely, there’s one employee who is INCREDIBLY RUDE. We gave him the benefit of the doubt the first time, but after a second visit today we realized that’s how he always is.

After having a frustrating experience with Staples, I decided to try UPS for on-​line printing (to be picked up in store). The upload process was simple and effective, and I received an email confirmation saying they would call with any issues. I called an hour before pickup (24 hrs after the order was placed and my credit card was charged). The employee that was there, Mike, hadn’t seen my order, nor had the employees on during the morning. He offered to send the order to another store, as this location was backed up and unable to process it. It would be too late, so I declined and asked to have my order canceled. I was told they were unable to do that from the store, so I would have to do it on-​line. When I logged back in, there was no cancel feature, and after calling corporate, and sending emails back and forth, I was told it was taken care of. I’m still waiting for the charge to actually be removed. I guess the customer service was ok, in that they tried to accommodate me, but not noticing my order in the first place was unacceptable. Guess I learned my lesson, no more chain print and copy shops for me.

Great service! A nice, new, clean store with so much to offer. Much needed in the heart of the financial district.