The UPS Store

I had an issue with the customer service at this store and left a negative review on Unilocal.The store manager made every effort to contact me, listen to my concerns and remedy my situation. Although I was less than impressed with my face-​to-​face customer service from one particular store employee, the way it was handled from management was very professional and quite outstanding which really turned my experience around.

Rude and unnecessarily so. He was trying to «move the line along» when there were maybe 4 people and the place was empty 30 seconds later.

Sucks as usual. Terrible and slow service. Rude to customers as if we were meant to wait for their unprofessional work. Didn’t want to give me a receipt after drop off with an excuse of technique problem. I surely needed the receipt and was told to wait and didn’t answer my question. I ended up going to the ups store on Newbury St instead. I will avoid this crap forever. I don’t know how they could still maintain their jobs.

I never thought I’d be at a point in my life where I was writing a Unilocal review of a UPS store, but here I am. I mailed something last month from this location and, although I was only in the store for maybe 15 minutes, it was a very pleasant experience. The gentlemen behind the counter were not only helpful, but absolutely hilarious. I don’t think I ever have, or will, get such a good laugh at a UPS store.
I should probably get some hobbies or something.

I went there the other day to fax something and they were very nice, friendly and didn’t even charge me.

I came to this UPS location to drop a package off, and there was a man exiting the store who I didn’t realize at the time was actually the store clerk. He saw me at the door holding a big package. I couldn’t enter the store as the door was locked, and there was a scribbled sign saying, «back in 20 mins». I had my husband and baby waiting in the car, so it was a very frustrating thing to see. 20 minutes later I see the store clerk exiting the «5 Guys» burger place. He unlocked the door and acted like nothing was wrong with what had just happened.

I came to fax a couple documents. The price was $ 1 per page. Service was prompt and workers were friendly. The place is a little small and cramped but it’s a UPS, there really shouldn’t be anything special about it.

Staff was courteous, prices were fair, and shipment was packed great.
I used to live in Boston, so I know the area quite well. When I came back on vacation, I did a bunch of shopping and bought 4 picture inexpensive pictures (framed) to put in my office back in Austin. Total weight was about 15 lbs. First I called the UPS Store in the South End, and was quoted about $ 130 for packing and shipping. They made it sound like a big deal, and I was unimpressed with their lack of professionalism. So I called this UPS Store on Huntington Ave near Symphony. Spoke to Jason, who gave an estimate of around $ 50 – 80 depending on the box size and amount of packing foamies used.
At the UPS Store, they gave me two options.
1) wrapping each picture frame in bubble wrap and using a large box with a ton of foamies to ensure the pictures & frames arrive undamaged, and would cost $ 80+, or
2) keep the frames together (unseparated), and wrap them together using bubble wrap.
I explained these pictures were not that valuable, and I wanted to save on cost.
So they wrapped them together tightly around a layer of bubble wrap on all sides and they fit in their «smaller» box. Total cost was $ 52 which included packing & materials (about $ 25), UPS ground (about $ 22) and tax. The package and contents arrived undamaged at my office in Austin and I was happy.
I was satisfied with the service, felt I was treated honestly and fairly, and will use them again on my next shopping trip to Boston.

This place is THE worst– avoid it if you can!
I went here to try to ship several packages, and when I arrived, the guy working was on the phone talking to a customer. I didn’t mind waiting briefly, but he didn’t even acknowledge I was in the store, nor did he apologize when he hung up the phone 15 minutes later and I was still waiting (blamed it on the customer on the phone).
Having waited that long, I was about to be late for class, so I told him I had to go. He told me that he would keep my packages, ring them up and give me a call to get my payment information. Silly me, I actually believed him. Almost 24 hours later, I receive a phone call from UPS saying that my packages were still sitting in the store. I quickly went to the store in person, and there was the worker again. He blamed me for not calling in, when he told *me* he would call.
To make a great story even better, he proceeded to tell me that my packages would cost a total of $ 70-​something to ship. When I was understandably shocked at the cost (the same packages would have cost about $ 30 less to ship via USPS), he told me there was nothing that could be done– he had already rung up the shipping labels.
That was the day that I learned there is a fabulous USPS store right around the corner on Mass Ave. I’m now a regular there. GO THERE, people. You’ll save yourself frustration, time, and a lot of money.

These guys rock! I have a box here, when I was picking which store to use I sent emails to about 10 around Boston, I compared prices, but also the fact that the owner here wrote back put them over the top.
The owner is actively involved in managing the store, and it shows. All the employees are courteous and competent, and as another reviewer mentioned, they actually take pride in their work and care about customer
service which is rare to see these days. Thanks guys!

So I had to get finger-​printed here for work. It was a little awkward considering it was a UPS store, but the people there were nice and the finger-​printing process was pretty quick. It’s all digital, so no mess!

RUDE. used to come here to ship boxes every now and then and had great management previously. Last time I went there, they refused to tape an open box that was ready to be sent out. Asked me to pay $ 5 for a new tape and do it myself. FedEx on Boylston was more than happy to help me tape my open box without requiring me to pay $ 5.
When I told her that I used to get my boxes taped here, she quite simply replied «They were not supposed to». Well I guess I was not supposed to stop there anymore. So long rude service.

every year when i go back home to cali i have to send at least 3 or 4 boxes back of my crap from the year out here in boston. I’m sure there a little on the expensive side, but i dont really care cause so far they’ve always gotten my stuff back there in one piece. the people there are friendly, helpful, and i think i always give them a laugh at the amount of shit i bring in to ship. they haven’t broken or lost anything of mine yet, so i can’t complain.

Yep. I worked here for three seconds a couple years ago when it first opened. Robin, the owner, is a really great guy. I’ve always felt bad because I didn’t get to give him much notice when I left. I was having some health issues and had to leave Boston for a few months. He was working all the time and there were only two additional workers (including myself). He was also playing in an orchestra at the BSO or something, so he was dang busy.
Yep, things can be on the expensive side, but you pay for convenience (although there’s a USPS by the Christian Science Church). There are a variety of services at this location. Printing, passports, public notary, shipping, mailing, faxing, stamps, etc. He also carried greeting cards by a local artist at one point which I thought was awesome. Along with several hours of online training, I learned how to pack things. So I’m pretty awesome at that. I mailed a mug to myself and it didn’t break! Side note: The peanuts dispenser is probably one of the funnest things in life (sadly).
Shout out to the guys at Rayburn who sent us chocolates when I worked there. Musicians kept walking in because of the Rayburn move earlier that year. hah And to the guy who had dysfunction in his. yeah. I had the biggest crush on him when he stopped in previously, but when he had me fax those documents. well… le sigh.
PS — This is NOT the hotel location.